Worst service I have ever had at any establishment. All the waitress and waiters were just standing in the corner by the soda machine’s. It took forever to get waited on then once food was done«I could see it sitting in window for pick up «it sat there for at least 5 minutes before it was brought to table. Refill on soda, forget about it, was not going to happen as waitress was way to busy talking to check on her tables. Will keep eating at steak and shake but not this location.
Michael E.
Évaluation du lieu : 1 Tipp City, OH
Two nights ago at around 2 in the morning I had occasion to be at this restaurant on business where I was required to be in the food preparation area. I have experience being and working in such restaurant environments and I am here to tell you this place was the MOSTDISGUSTINGREPULSIVEFILTHY«food area» I have ever seen. Trash, discarded food and dirty dishes littered the food prep area and trash was thrown all over the floor and managers office. I can’t say whether a trash can was even in use in this area. I have eaten here and typically have good food at a reasonable price with decent service but this was flat out gross. I won’t be back at this store and I’m writing CEOSARDARBIGLARI… Get it together Steak and Shake Huber Heights. Wish I had the opportunity to take and share photos. Only seeing would do justice.
Mandi M.
Évaluation du lieu : 2 New Carlisle, OH
Stood at the door for about 5 minutes while several employees looked at us including the manager. He stood behind the counter cashing out another waitress. This couldnt wait 45 seconds while he seated customers? Mind you, there were 6 tables occupied and 3 servers working. Was finally seated only to sit for another 7 minutes without being acknowledged. Horrible service for as many dining room employees working and as few customers seated. Not the first time I’ve had bad service at Steak-n-Shake. It’s typically issues with the drive through. Get it together SnS!
Emily W.
Évaluation du lieu : 5 Dayton, OH
We had wonderful, quick friendly service today. The fresco patty melt was made just right and tasted perfect. Parred with the chocolate covered strawberry shake, lunch was perfect.
Lillia L.
Évaluation du lieu : 3 Enola, PA
It took them 5 tries to get our drive thru order right. The order taker just couldn’t seem to understand that we were ordering two shakes, and two orders of fries in addition to the two full meals. She finally got it right and charged us appropriately, but when we checked our order before driving away from the window, there were only two orders of fries instead of four, and no fountain drinks, just the shakes. The food was hot and tasty, but the lack of understanding a bit frustrating.
Caitlin D.
Évaluation du lieu : 5 Fort Bragg, NC
Best Steak ‘n Shake I’ve had in a while. The server was courteous, knowledgable, and efficient. Our order was brought to us complete in less than 15 minutes
Tyler N.
Évaluation du lieu : 3 Tustin, CA
The waitress seemed really dead last night, but the food and shake was good! I guess I don’t blame everyone’s dead-like appearance since there was 9 of us dining. I tried the new Cajun Double Steakburger with Cajun Fries, the All American Footlong Hot Dog, and the Mint Cookies N’ Cream Milkshake. Overall, everything was just good; but, I felt that the Cajun Double Steakburger would’ve been better with some cheese, lettuce, onions, pickles, and tomatoes. I come hear like once or twice a year since I’m from California, but I was stuffed, so I’d say I was pretty satisfied.
A S.
Évaluation du lieu : 2 Tipp City, OH
Food is good, but the service is terrible! My family was seated promptly, but it took forever for our server to come and acknowledge us. There were maybe five tables in the whole dining room. I saw four servers, just wandering around. Our server eventually came over, she seemed friendly enough and took our order. We received our food promptly and accurately; however, we were missing our milkshakes. We were told it would take«awhile» because they were backed up because it was, «Happy Hour» and they only had one person doing milkshakes. If you know you get busy during Happy Hour then why not schedule an extra person for your rush?! I never saw a manager, until the very end of our visit and only because another table(which was seated next to us) was complaining about the same issues we had. Steer clear from this location; hit up either Troy or Englewood, it’s worth the drive!
Ann H.
Évaluation du lieu : 2 Norristown, PA
Good food as always but bad service. Not sure if the waitress was new or not but order was wrong. My moms sandwich was not what she ordered. My nieces milkshake was the wrong size and I ended up handing out all the food. We had to ask 3 times for my nephews mustard. Not a great location.
Colin R.
Évaluation du lieu : 2 Converse, TX
Every time I eat here the food is way too greasy, smashed and unappetizing. The servers are rude as well.
Stu R.
Évaluation du lieu : 4 Fairborn, OH
Classic Americana fueled by thick, authentic milkshakes in a wonderful range of flavors, and juicy burgers with those signature crispy edges! For this Brit, it’s the perfect old-time American diner, serving quality food that doesn’t just try to replicate the Golden Arches. Great selection, coupons galore, and great value — 10 bucks goes a long way here!
Arnab M.
Évaluation du lieu : 4 Ithaca, NY
I hear Steak N Shake is known for its steak burgers but I was here for their milkshakes! They have some pretty cool combinations. The double fudge sundae milkshake came highly recommended, and may I say that it did not disappoint. They have these split shakes where you can pick two flavors and they come in one glass, side by side, but not mixed, which is fabbb! The vanilla orange combination tasted pretty good! Cuteish country boy waiter is always a bonus
Nathan F.
Évaluation du lieu : 5 Miamisburg, OH
I love this place! We’ll come in at like 2 am and still get great service. Inside joke: After you order your food, ask the waitress how many minnows she thinks would fit in the restaurant: just the dining area, not the kitchen and not the bathrooms.