Any-Time Home Care

HORRIBLE! Run… don’t walk… away from this inept service company! They are on the low end of service. My 90 year old mother has had to go through 3 separate cleaning people because they cannot hold onto staff, and they NEVER communicate their intentions. If you can use ANY other home care service… do yourself a favor… and use someone else!

My mother has only just begun using this company’s services, and has never used similar services before, so we are taking her experiences so far with a grain of salt; in other words, they are representative of only one set of eyes and ears. Still, I would say this company offers a potentially great service that fails in execution. Specifically, the helpers she has had in the past couple of months – three so far – have taken much less initiative than one could hope. Often, my mother watches them text on their cell phones or watch tv while they could be taking initiative to see what help she might need. However, half of the issue is that they are young girls absorbed in the tech world. The other half is that sometimes people need to be asked to do something: only the few are leaders, making the others followers.
The problem with my mom’s part of the responsibility is that no one ever told her which tasks she is allowed to ask her helpers to complete, though typical services are assistance with daily living activities (bathing, eating, etc.), as well as light cleaning, transportation and companionship; medical management comes with higher level providers like nurses. However, the company’s website is quite futile in filling in the gaps, and instead I had to find out these norms from others’ sites. Otherwise, all that’s left is a game of trial and error for my mom, a woman who was hesitant to ask for help in the first place… I attempted to email the company to get the details for her, and well, that email bounced back when sent to
; it seems that the website hasn’t been updated since 2004 and is due for a renewed copyright, descriptions and general email… although you can try your individual location’s email by clicking at the Service Locations tab, though the one for Hudson didn’t work either, argh! Let’s try the Corporate Office email in Nyack… failure again!
All in all, I think that this company is what it says: the way of the future with the costs of skilled nursing facilities skyrocketing beyond the reach of many wallets with a company that offers a flexible range of assistance options from nursing staff to home «babysitters». However, they do need to fix their website and ensure that each and every staff member not only checks out but takes greater initiative to do their job, assisting clients with their needs including empowering them to live more independently. I round out my mom’s experience thus far at a weak 3-​star, leaving a lot of room for improvement. Fortunately, I think these improvements can be made easily. I do not think any of her helpers have been deliberately neglectful, so with minor tweaks, I think this company could use a moderately more proactive approach to meeting its mission that helps it blaze the trail for the future of home care. Until then, help yourself or your elderly family member by making a ranked list of what they need help getting done and let their helper choose what s/he’s allowed to and wants to do!