Sunshine Taxi LLC

I wish I had read the reviews before I ordered a taxi from this company. I called to have a taxi pick me up at the train station, and they were late so I had to wait. I wish I had just walked home. I called back to say that the driver wasn’t there yet and she said he would be soon in a white van. A man pulled up in his personal SUV with a laminated sign saying Sunshine. After confirming he worked for the company, I got in the car and he proceeded to not use any meter, and when we arrived at my house (2.8 miles away) i asked what i owed and he said «let’s call it $ 20»… sorry buddy, no tip for you, that was the most outrageous cost I have ever experienced! I paid less to take the commuter rail to and from Boston for work. Disgusting.

very expensive service. Über is wayyyy much cheaper & better service.

They charged me $ 35 to go 4.3 miles from the Concord train station to just over the Concord-​Carlisle border, a ride that took about 10 minutes!!! I have never felt so ripped off in my life. If you use them, make sure to get a fare quote in advance. As for me, next time I will use UBER

$ 40 without tip for a 13 minute/​6 mile ride! Our cab didn’t have a meter so we couldn’t even argue. Cab reeked, driver unfriendly, call center rep very rude. Opted to use über for the ride back to our hotel and paid $ 6.

Use this service at your peril! Unreliable, had to call twice to check when the cab was coming after the car was a no show.
The company could not even come up with an excuse and said «it will come in 10 minutes».
Ended up walking 3 miles instead of losing time and money.
Will complain to the BBB.

We were really excited about Sunshine Taxi for our upcoming wedding because they have a London cab and we thought that would be perfect (I was educated in London). My fiancé called them in the Fall and got the details and said that we would be in touch again in the Spring.
March 15^th — I e-​mailed Sunshine Taxi Cab to inquire about reserving a cab for our September wedding.
March 19^th — I received a response from the owner with a description of the service and questions/​information to complete. I completed it promptly returned all the relevant information to him.
No response. No reply. No nothing.
April 13^th — I called Sunshine Taxi to inquire and I was told by a woman there that he would be in touch that day/​next day.
April 15^th — Still nothing so I sent a follow-​up e-​mail to make sure that they had all of the information.
No response. No reply. NOTHING.
Basically, if you don’t want my money which I am obviously dying to give you, then that’s fine, but a response would be helpful. Incredibly disappointing, but that’s what happens!

Straight robbery. This company sucks. You have a better chance at walking or hitching a ride and possibly getting robbed then letting these blood sucking people take you anywhere. For a company to not give you a price quote until you get in the car and then tell you its $ 60.00 to go 7 miles is beyond ridiculous and then $ 30.00 to turn around and go home. It gives this town a bad name. I cant wait until someone shuts them down. And btw whoever the woman is answering calls is a straight cu next Tuesday.

Do not use this company. I made a reservation for a cab the night before my family had to leave for New York City. The reservation was for 7:15 am the next day. All fine, and they took my address and phone number. At 7:15 am the next day, no taxi. I call the company and ask when the cab will be there, and they say «we got a lot of calls this morning — it will be at least a half hour, maybe more.» I said that I had made the reservation the day before. He said «oh, yeah, I see your reservation– we got like a 100 calls in an hour yesterday. It’s going to be at least 30 – 45 minutes» I asked why they didn’t call to let me know. No answer. No apology. Nothing. We were in danger of missing our train. So I cancelled and used Über. No problem — smooth as silk. I hope Über puts these incompetent fools out of business.

Great service and price. NYE and driver made it happen. Yes, über-ex’ish but well worth the call. Thx.

I did not want to give them 1 star but Unilocal does not let you give 0 or negative rating.
Don’t read beyond next sentence: Call anyone but these guys — I had a really bad experience with them. I had called them for a cab for a very important appointment. The woman whom I spoke with took my name and repeated the time. A few hours later when the cab was supposed to show-​up, none appeared. I waited 10 min before calling them.
This time a man picked-​up and told me that the driver who was supposed to come pick me up was assigned to another job. When I asked why, since I was promised a slot once I made a reservation, he was very rude and said that he cannot let one customer suffer because of another! What does that even mean? Did he not understand that they had made a commitment to me. I am completely fine if some emergency came-​up but then at least have the curtesy to: a) apologize and b) assign another driver without waiting for the customer to call.
Needless to say, I called another cab company and just barely made my appointment.

Let me start by saying that if there were a Zero-​Star option — I would have picked that. I called to order a taxi from my location, to TWO AND A HALF MILES away. Naturally I would have thought a taxi for a distance like that would be anywhere from $ 8 – 13 maximum and the woman said that it would be $ 20 flat rate. When I asked the woman if there was any possible way I could get a «fare estimate» her exact words were «Well uhh normally when we give estimates people hang up and call other taxi services so…» That’s when I decided to hangup because I was on a time crunch and not in the mood to be scammed by some Taxi Operator. The woman who I spoke to, Lucia, then proceeded to call me 5 minutes later and leave a voicemail on my phone saying «Its nice to hangup on someone without saying thank you.» Click. I was so so so upset. I called immediately back and asked to speak to a manager or owner and she continued to talk over me with her condescending, yet unintelligent, tone. I will be calling back later today or tomorrow to speak with someone in charge because I don’t think it is appropriate to be screamed at, talked over and called and bothered by an employee of a company. I will tell everyone I know not to use this ghetto taxi service and I suggest you tell your friends the same! Avoid at all costs!

This taxi service is way too expensive. We got a ride from the Westborough train station to Northborough (about 7 miles) in a van, and it was 66 dollars!!! Nothing special about the cab ride, and not worth that much money. Only good thing I can say is the cab was there when I said our train would arrive, did not have to wait at all.

Terrible. They really deserve zero stars, because they never showed up. I called three times to ask where they were, and the rude woman on the phone kept saying the driver was close. After 20 minutes, I gave up, and I had to speed to the train station myself and leave my car there for a week. (I hope no one tows it…) They also told me they were going to charge $ 20 to drive me two miles, which would have been a ripoff even if they had shown up on time,

I regret not reading previous reviews because I never would have considered using this taxi service. They are the most unreliable taxi I’ve ever had the misfortune of dealing with. 35 minutes late on one occasion and never showed up on the second, despite 2 phone calls with their response that the driver is on his way. If you need a taxi, do NOT call these clowns! A 1-​Star rating is 1 star too many.

This cab service is a joke, and everyone in the area knows it, they are rude overpriced and not worth the time. abc cab in acton is extremely polite and professional do not us sunshine, you will regret it!!!
wouldn’t even give it a 1 star but you have to to post.

I called Sunshine taxi in Concord for a 5:30 AM pickup to go to the airport. I’m sure I was the first pick-​up of the day, so there shouldn’t be a reason not to be prompt, especially considering that the fare was to the airport, where there are obviously consequences to being late. At 5:40 I called Sunshine Cab and got an answering machine. At 5;45 they called me and said the driver was 3 minutes away. At 5:55 AM I called them back to and not so politely asked where the cab was and why it was 25 minutes late. At that point the dispatcher called the driver, who I overheard say that the GPS said he was about 6 minutes away. Thanks but no thanks. Totally unreliable! I had to throw my 10 week old infant in the car with my wife and speed to logan — the exact things I was trying to avoid by setting up the cab in the first place.

One star is too many. Scummy rude drivers!

Two times I have taken the experiences were very different. First time I got them for new years eve. Any place that is able to pick you up at 2 am on new years is good in my book. Next time the driver was far from the nicest person. Literally wouldn’t talk to anyone in the car and pretty sure we got overcharged for having two stops.

rude.