Grand Rapids Harley-Davidson

Grand Rapids Harley-​Davidson has a friendly knowledgeable staff that’s works wth you whether you are in for service, parts. buying clothing, or buying a motorcycle.

Stopped in today with a friend to look for some clothing. Was greeted by Joel D’Agistino warmly, asked us this was our first time in the store, it was, so he showed us around the place, upstairs, downstairs and in the shop. It was amazing to see all the bikes they have and get a complete picture of all they do there. I was able to get a couple cool pictures of unique bikes as well. My friend found a couple things we took off. Overall the staff there was great, very nice and helped us find what we were after. If I am in the area I will definitely stop back again.

These guys know their stuff! I like that when I go in, I don’t feel like I’m being surrounded by phony people. I feel more like I’m in a room full of friends! Knowledgable, and will do what it takes to give the best customer experience possible. If you want to just come in and hang out and talk options, bikes, anything, they are more than happy to have you. Extremely highly recommended!

The discussions leading to the purchase of my new
Limited left me confident that my decision was fully informed and that I had been dealt with fairly regarding both the purchase and the trade in. The process was seamless and devoid of any high pressure sales tactics. I have purchased several Harleys, most from this dealership, and this was the best experience yet. I ended up with exactly the bike I wanted and I look forward to continuing to receive personal and professional technical and professional advice from the service department.

Service stinks very aloof sales people have spent @ $ 30,000 in the last three years and they treat you like you need to bow in there presence. Will never go back to this dealer again may look at the new Indians coming out. They give the HD brand a bad name.

Bought my first HD here Feb 2013. My Husband bought his first HD in 2006 at this location. We love them. They always treat us as family! I have purchased many items in motorcloths and parts. (Girls gotta have Bling!!) We have made riding a family tradition. Since my husband and I started riding in 2006, my sister and her husband have both bought brand new HD’s at GRHD. We enjoy the many events the Harley Dealer puts on. (Usually food is always involved and thats always a plus with my Husband!!) Its amazing the amount of prizes they hand out at most events. There just great people to deal with! Love you guys!

We stopped in here for a pilgrimage to the local Harley-​Davidson dealership! They have a fairly large selection of H-​D motorcycles, clothing, accessories, parts, and more!
I checked out the 2013 Heritage Softail Classic — it doesn’t feel or look any different than my 2012 Heritage Softail Classic!
I bought a few muscle shirts, one polo, a t-​shirt, a Harley-​Davidson street sign, and their H-​D poker chip.
Sammi from the Motor clothes department helped me out and was very cheerful and helpful. I had no room in my suitcase, so I had them ship the stuff back home to me.
If you check in on Unilocal — you get 10% off one item — I had them apply it to the H-​D polo as it was the most expensive item.
Nice H-​D dealership!

I bought a used Harley here, with part of the deal being that they would put a different handlebar on the bike. After making several calls over the 2 ½ weeks prior to the date they knew I would be picking up the bike, they «discovered» the day before that they didn’t have the right parts and couldn’t install the new handlebar. Unfortunately, I couldn’t cancel the rental trailer to haul the bike in cold weather by that point, and they weren’t bothered that I had a 2 ½ hour drive to get there, either. I picked up a bike that wasn’t what I had paid a premium for.
Flash ahead three months. I wanted to order a couple of accessories, and make arrangements with Parts and Service to get the handlebar done. The parts guy who has my info either isn’t there, or he’s «too busy» to take calls. After spending a cumulative 7 days over 3 weeks trying to contact him or get him to return calls, I’m fed up and taking my business to more dependable places. GR H-​D is all about selling the most expensive bikes and selling over-​priced H-​D-​logo crap, and once they have made the sale, they don’t give a hoot about their customers. NOT WORTH THE TROUBLE. Don’t go there unless you love terrible customer service and premium prices.

Service staff is super.