My wife and I absolutely loved this bike shop and the friendly and courteous service. We just had a small issue with a voucher but that had more to do with Unilocal than the bike shop. My wife bought one of the used bikes and she couldn’t be happier, all the mechanics of the used bike were worked on and lubed and it might as well be new ! My bike was bought at a big box store(one of those one size fits all mongoose brands) and Chris did an excellent job recommending upgrades that can be rolled into future bikes; I’m VERY pleased with everything; much MUCH better than going to a commissioned bike shop like Berts. Any and all of my and my wife’s questions or concerns were answered or addressed, defiantly future customers !