Texas State Optical

Second time coming in for my annual exam. Was seen by Dr yeung first time around but was unable to be seen due to booked appointments for the day. Was seen by Dr lien and was completely satisfied with the exam. She was extremely nice and so knowledgeable and patient with me in being a first time contact wearer. The staff was also friendly and it always helps having people’s opinions when picking out eye wear. Good to see service is still the same a year later.

I went to Walmart for my yearly eye exam, but had some issues there. So, I went to see another Optometrist for a second opinion. I saw Dr. C*** the second week of Decemeber 2010 and had a follow up on the 31^st. I was told the previous doctor had over prescribed me. So he changed it from a –3.50 to a –3.00. When I went in for the follow-​up he changed the axis and walked me to the front to have a seat. He told me a staff would be with me and to let her know to order me a trial pair. I waited about 30 minutes just so that one of the employees can pick up my file and say, «Okay I will order these trials for you. They should be here in about a week. Thank you». Seriously?! Anyway I asked her what did he change exactly and she flipped through my files and couldn’t even tell me. I decided to drop it and left. Mid January 2011 I still haven’t received a call from them so I called to check the status of my trials. No one could explain where they were and I was told they’d call me back. An hour or so later I get a call saying that the lady I spoke with my last visit forgot to order them and she will remind her to place the order. A week later, I called to make sure the order has been placed and the young lady who answered told me she didn’t know anything about it and I needed to call back and speak to the lady who originally ordered the trial. I call again a few days later to speak to a manager instead and they put me on hold. Then, said she was unavailable. I left a message and a call back number, but no one returned my phone call. About Mid February my trials finally came in and to my disappointment I couldn’t see the dotted lines on the road or the exit signs! I went in again for another follow up and this time was hoping to get the doctor that owned the practice so that I can let him know what’s been going on. When I told him all that happend he told me to stop «complaining» and lets not focus on the negative, but on the positive. «What can I do for you to make you happy?», he said. I’m thinking… how about better service! I was a little offended! He explained that I was lucky it only took almost 2 months and usually contacts take a while to come in depending on the type of lens. I’m in an Acuvue Oasys with Astigmatism. What he didn’t know is that I used to work for Vision Source in the Woodlands and that I am a Pre-​Optometry student. I know how it goes. He then prescribed me back to –3.50 and in a nice way somehow blamed it on me that the other doctor prescribed me wrong. «We go by what you say. It takes two. You tell me what you see and I try my best to get the prescription best for you». As if I told him incorrect responses when they ask, «which do you see better in? One or two?» How difficult could that be? Oh well I guess it was «my» fault! Anyway, I do not recommend this location to anyone! BTW I wasn’t trying to complain. When you have bad service, you get unhappy patients, and unhappy patients mean no more patients which equals no more money. I was only thinking about him. I was hoping he’d say something like, «I’m sorry for your experience. I will address my staff about the situation and do my best to correct this matter to ensure this will not happen again». What i’ll take from this unpleasant experience is atleast now I’ll learn how to better operate my own practice in the future.