Firehouse Subs

Great service, delicious meatball subs. Definitely way tastier than subways meatballs. Quick stop, but a bit overpriced.

Really good food, but it takes forever to get your food. Still worth it, though.

Don’t ever eat here. The service is absolutely awful. They screwed up my sandwich… No joke, 5 times. The staff, Gina specifically, gave me my money back without me even asking… And said «we apparently can’t get this right, so here’s your money back». I’m writing this review after just leaving the restaurant and cannot believe how rude and careless this entire staff is… I will NEVER eat at another Firehouse sub.

Not impressed. While driving by, noticed this location close to my home. I keep hearing all of the commercials on the radio about Firehouse Subs and how different they are from other sub places. Went online and looked at their menu. I saw all of the photographs for all of their subs and they all looked delicious! I decided to try the chicken salad sub. Now, I know that advertisement pictures are often exaggerated to entice you. However, when I got my sub home, opened up the wrapper and saw nothing but bread I was puzzled. In the photograph the sub was piled high with chicken salad. It was spilling out the sides. I even believe in their commercial they say things like «piled high» when referring to their meats. However, I had to lift off the bun, lift up the tomato and the provolone cheese to find any sight of the chicken salad. Disappointing. On top of that, I was not impressed with the taste. The chicken salad had sort of a peppery taste to it? It’s hard to describe. But I have had much, much better chicken salad elsewhere. I am going to give them another try and try a different sub next time. If they strike out twice I’m not even going for a third. I will go back to getting my subs at Which Wich.

Yum! First time eating here. Ordered the Club on a Sub with marinated mushrooms and black olives added. Loved it. Lots of meat, veggies and just the right amount of condiments.
Only issue (which is my fault not theirs) is, it took me 20 – 25 minutes to get home so the marinated mushrooms made the bread squishy in a couple spots. Would order without them next time or eat in. Still great flavor though. I was very pleased. Will go again!

I do not know why I keep going back to this location. Maybe it is the convenience or maybe I just hope they will get their act together, but they never fail to disappoint.
The food is good… when they get it to you, correctly. We have a child with a wheat allergy so we always order his food without bread. The last two times they have brought his sandwich with bread. It is not like this is a large kitchen and the order gets misplaced. There are three people working and all are within earshot of the register when I say «no bread». The last time we went, there were only two other families in the restaurant and yet they managed to bring the wrong order to our table and set it in front of us.
Their prices continue to go up while their service continues to go down.

Sub shops are peculiar. There are so many chains, they must find a hook to stand out.
Frankly, too many sub shops in this area appear a little too spartan, and possibly unclean. Service usually makes me think that the employee has been on the job only a few days and already hates the owner.
This Firehouse seems to stand out as an exception. It is very clean, and service is efficient and exceptionally friendly. The food does not really rise above expectations, a creation designed to appeal to a low common denominator while keeping costs down. But that applies to all chain sub shops, and this Firehouse, at least, is better than the competition (but see my review of the new Publix across the street).

Typically, we LOVE firehouse and usually the service is amazing. Although it’s obviously a type of fast food chain, we still have a few expectations especially since we used to have great food and service at the previous location we would frequent. This location however has the least interested staff I have ever seen. They clearly hate their lives or
their job (or maybe both) and they have no problem showing it. It’s just downright annoying and we have stopped going there altogether because of not only their poor attitude, but they can’t even get our good orders correct. Definitely disappointed!

I love firehouse subs and this location is great! The service is wonderful and subs always taste fresh. Try the cookies. They taste so soft and chocolatey! The best is the meatball sub with hot peppers. Can’t be beat! Best subs around. Can be crowded at lunch but order online or on app to speed process

Great subs with many unique makings and sauces. Always friendly staff. A little pricier but worth it. Love em. Toasted always for me and always fresh tasting.

Since I noticed yesterday that I have 30 check-in’s at this particular location, I figure it was worth a review update.
I have 30 check-in’s because everything I wrote in the first review still holds true. The quality of the meats, cheeses, bread and how they put it all together remains high! I’ve zeroed in on my favorite sandwich, the Engine Company, no onion, no tomato, add Italian dressing. Perfecto! That sandwich no longer exists on the big board but, they still make the roast beef and turkey delight.
This location in Huntersville is well managed and the staff is very friendly and quick with the customary, Welcome to FIrehouse when you walk in the door.

Great sandwiches if you’re sick of the typical Subway sandwich.
Yes, it is more expensive than Subway, but the quality is much better.
Friendly staff; a «Hello» when you enter.
I will be using them to cater future meetings!
Great job Huntersville Firehouse!

I’m most certainly a fan of this particular Firehouse Subs location. I used to work in Huntersville, and this Firehouse was just a few blocks away from my office — delicious & dangerous.
Major note of importance — I am quite the carnivore when it comes to sammies, so I can understand that Leanne C. (and other vegans & vegetarians) might have a tough time finding a satisfying meal here. Their salads are really great, though.
Things to note about this Firehouse Subs…
1) Seriously some of the nicest staff around. Yeah, I know they are trained to say, «Welcome to Firehouse!» whenever someone walks through the door, but they say it with such gusto. Also, they are just generally jolly here.
2) Pickles, baby! Crunchy fresh and delicious! They come with every sandwich order.
3) Firehouse Subs, in general, is a bit on the pricey side, compared to Subway and such. I typically order the Hook & Ladder sandwich deal (comes with chips & a drink) and it runs me $ 8.50, including tax. Now, it’s not ridiculously pricey, but that adds up after a handful of visits.
4) That being said, the sandwiches are tasty tasty. Meaty and satisfying. My faves are the Hook & Ladder and the New York Steamer. On wheat please, no onion, no mayo. Thanks.
5) Show up to any FIrehouse Subs on your actual birthday (you’ll have to show your I.D.) and you get a free medium sub. Nice!
Hooray Firehouse!

Positive: Hot sauces galore and nice staff. They have one hot sauce that is called 357 and it made my coworker come almost to tears when he tried the smallest drop. They offer Vitamin Water instead of just soda and also they add a dill pickle with your sandwich (and pickles are pretty rad).
Bad: They’re cruel enough to claim they offer vegetarian options. I went with some of my heavy meat-​eating coworkers here for lunch and it goes on record as the worst veggie sub I have had. Ever. The peppers and onions were soggy and over cooked, there was too much vinaigrette, and the tomatoes looked rather depressed. I don’t think I’ll be visiting again.