Visual Eyes

Chose this location based on where TriCare would take me. I first went on the website and was impressed with all of the information that was available online. I made an appointment and was able to download the forms that were needed days before. Visual Eyes is a nice location that is clean, modern and has a nice waiting area. The staff in the front, technician and optometrists were very friendly and helpful. After addressing my problems and thankfully solving them, I left with a trial of contacts that I have not used before. I also ended up getting new lenses for my glasses and was helped with an initial quote based on what I wanted and was willing to spend. Returning for my check up, my lenses that I purchased were in and installed while I saw the doctors. Because I wanted to check a few places for prices for a years worth of contacts, I let them know I would take the prescription and let them know where I will be getting them. Waiting for my glasses the staff was so kind enough as to get price quotes from me from the place I wanted to check. Because of the benefits of getting it from Visual Eyes, I ended purchasing a years worth of contacts from this place. Great place and highly recommended.

I would give zero stars but Unilocal won’t let me. I went to Visual Eyes in 2011 for glasses because they were on my insurance company’s list, bought a pair of glasses, and they were defective when I picked them up. The insurance company’s lab cut the lenses, so Visual Eyes’ lab was not to blame — but as the retailer who took my money they should have made sure the glasses were right before giving them to me. Fast-​forward a year… I returned to Visual Eyes with a new prescription and bought new prescription sunglasses and had new lenses put in my old frames. I picked them up and there were problems with both — the sunglasses were made at the store and the lenses were cut very poorly — I had to take them back to have them repaired. The other lenses were cut at the insurance company’s lab and had a defect which was not caught by Visual Eyes before they had me come in and pick them up. 3 pairs of defective/​problematic glasses in one year — not a good track record. They were able to repair 2 of the pairs but not without hassle and aggravation. NEVER AGAIN.