Active Pool & Spa Service

Wish I didn’t have to give a star. Wouldn’t recommend this place to my worst enemy! Service guy show up at my house I proceeded to show him my heater he says hey buddy I still have to get my tools! (In a rude manner) I said let me show you the heater he states I’ve already been here I know! I say do what you want then. He gets in his truck and drives away noting said. Very unprofessional! I call the office guys says sounds like we’re not going to do business! Again very unprofessional all the way around. Do not use this pool store!!!

Kevin aka: «Poolman» is the best. Kevin is always helpful, knowledgable, and friendly. Kevin is always glad to test your water and help you get back in the right direction without «selling» you things you don’t need. Active has reasonable prices and are a great source for information and care. I drive way out of my way to support their great business and have recommended them to several people… Keep up the good work!

I had a problem with the automatic cleaner gets stuck at the main drains. So many places tried to sell me the expensive covers which require in the water service. Kevin immediately told me to bring the cleaner in and he replaced the shoes with new ones about $ 20. The cleaner now climbs over the covers just fine. Thanks Kevin for sharing so much usable information and taking care of my problem right away. This will be my new store from now on, good bye Leslie’s.

The customer service that you get here is five stars. Kevin is so knowledgable about every
thing and he loves helping. He has blessed me so many times in telling me what my pool
and spa needs to make the water balanced and fun to be in. THANKS KEVIN !!!

Kevin is a fount of knowledge on pool equipment and chemistry. All supplies reasonably priced. Good resource for HB and Fountain Valley. Good inventory on all products.

kevin is just beyond awesome

Reading the review, not everyone has met Kevin as I have.
The other two Pool Supply companies is who I have dealt with and ALWAYS was disappointed in pricing, but at least they could get what I needed and the advise was OK but always asked for. Then when I needed a part a part from the last remaining I knew of… you MUST wait 3 – 5 days??? That’s when I met Active Pool and am very happy I did. They ordered it & it was there next day. Then after that met Kevin and what a pleasure to have someone who knows what he’s talking about and a pleasure to deal with… LIKE THE WAY IT USED TO BE IN OC!
Don’t know what else to say besides thanks and I’ll be back. GREAT FIND!

Since I have been coming here my pool has been maintained the best in the 26 years we’ve had the pool. Pool stuff is not cheap but here I have always gotten the help I needed to do it myself and save money. I may be able to save a dollar here and there shopping around but rather than saving pennies I’d rather go to a local store, get great service and save money in the long run. Just stop by with your pool water and give this business a try.

I have been purchasing my hot tub supplies from this store for 3 years and I am never disappointed the prices are lower than most pool suppliers. Kevin the manager has helped me learn «how to» maintain my hot tub without needing a spa technician, Kevin is always helpful and friendly, he specially orders my hot tub filter, so I never need to wait for the filters to be in stock.

Kevin is awesome! Honest and respectful. Nothing more than giving you honest advise. Never trying to sell you anything you don’t need.
Come see them!

Recently i was looking for a pool cleaning tool that no one near seem to carry. I phoned this pool supply shop and they had it in stock and at a very decent price. While there i asked a few questions and was given some of the best advise i have NEVER been given having been a long time shopper at another major pool supply chain. While there we were given excellent customer service by Kevin. Kevin answered my wife and i questions to our complete satisfaction. If you are a home owner that cares for you pool and trying not to WASTE your hard earned funds, i would for sure stop here, ask a few questions and compare prices from where you have been shopping before. As for me, Active Pool & Spa Service has a new customer.

Kevin carries spare parts, chemicals, ie stuff for a pool. He runs a one man shop and has done so for a long time. He is sort of a no nonesense guy. I have gone in and had great service other days you can tell he is up to his ears. But his tech service beats leslies., his prices beat leslies and for thee most part walmart, though on line is cheaper. I buy spares from him for my kreepy krauly i pay more than amazon but i get it when i need it.
Plus he is½ mile from home

Terrible service. The guy running the counter wouldn’t even look me in the eye and could not answer any of my questions… We went in to ask about a pool vacuum and he said he’d never seen a pool vacuum like the one I had and offered no alternative or help to rectify my problem. We will never be going into that store again.

If there was ½ a star, I would rate this place as ½!
Unbelievably horrible customer service. I went in earlier with my girlfriend and we received poor customer service. Personally I think he was being short and rude with us because we were a lesbian couple.
1) He didn’t welcome us to the store
2) He was assisting another customer when we walked in and never once told us, he’ll be with us, he just glanced and walked right passed us.
3) when he finally came to us — he just said «what do u need?» we needed assistance in buying a hose for a vacuum we bought for a above ground pool we have. He refused to even look at the vacuum, just stated: he doesn’t sell them and wouldn’t know anything about it. He talked to us for maybe 15 seconds, never asked what type of pool we had or what we needed. RUDE!
I definitely do not recommend this store and now I wish I got this gentleman’s name. He needs a lesson in being polite and customer service.

I love these guys. Knowledgeable, professional, friendly, no BS, flexible, so willing to help out, answer questions, fair prices, good supplies, good service. Love them. I’m surprised that there’s only one review about them — they are so good. Small establishment that takes, cash, checks and debit cards. I’ve used them for a variety of things and greatly prefer them over any other pool supply/​service in this area (and I’ve tried a number of them).

I was delighted to find a small pool supply close to our house. I’m not a fan of Leslies — I find the service and information to vary wildly between salespersons. I take care of my pool (no service man) and Kevin was very helpful regarding chemicals needed etc. There is no hard sell, you should buy this etc… My heater was also not functioning well, and I assumed I’d be looking for a new one (it’s 11 years old). Kevin suggested that his associate, Joe, come look at the heater first as quite possibly it could be repaired. Joe came out the next day, replaced a few parts, diagnosed flow problems and now we have a working heater. These guys are great!