I went into today for the first time to get a gift and had a very good experience with an employee named Rosa. she went out of her way to help me, there was a big issue with their computers/receipts not printing correctly and I needed a gift receipt– she made sure I got it re-printed on another register. Another employee acted like she could care less about the situation but Rosa made sure my receipt worked so my gift could in fact be returned if need be. She went and re rang my items up at a different register and was so kind. Thank you so much Rosa! I appreciate great service and this employee went out of her way kudos.
Michelle N.
Évaluation du lieu : 4 Westminster, CA
First time mom here. I’ve been in this Carters store about 4 times now. Very clean & organized. I have not had a bad experience. The staff greeted me on entering. Although they didn’t ask if I was looking for anything in particular. Besides that I usually like browsing. They do have a wide selection for baby girls! I love it. I bought 3 items for only $ 20. Two pair pants, single decorative pants, and going out outfit. My only complaint would be the aisles. They should be wider for the convince of strollers.
Linda n.
Évaluation du lieu : 1 Santa Ana, CA
I love to buy Carter’s clothing for my baby girl and baby boy. They have the cutest selection of clothes. I prefer to shop at Carters online because it’s more convenient. It’s also no surlrise why I prefer to shop online, as the customer service here is awful. I stepped into the store inquiring about the store’s closing time and the associate at the counter mumbled an reply without even looking up at me. No eye contact when talking to someone is very rude in my opinion. I didn’t think too much of that interaction at that time until I purchased some items and encountered the same associate. She was NOT friendly and had a very RUDE demeanor about her. She was condescending when answering my questions and again, didn’t look at me or face towards me when communicating with me. I will not be going back to avoid this type of encounter.
Amy N.
Évaluation du lieu : 1 Fountain Valley, CA
Carter’s brand is cute, but the the Manager and employees here are not friendly, I bought kids clothes they double charge me. Then call them, I brought my receipt back to Manager check, she said she did not see double charge. I told her please check again. she said see it. I was mad go home to print out my credit transaction, i came back the next day to show her, but she was not there. Her employee explain to me this, that… which really annoyed me… i did not want to talk much… i just want my refund… then she make refund for me… a Manager seem did not want to refund… So will find another store. do not ever back here.
Mallory R.
Évaluation du lieu : 5 Westminster, CA
Great Carters location! The store is nice and big as well as clean, organized, and easy to shop. Customer service was amazing! I only saw one associate on the floor and she was helping everyone in the store as well as taking care of what she needed to behind the register. She answered all my questions and even walked me over to show me the different sizes of the baby shoes. Also this company always has great sales! Overall, I would definitely come back to this store and shop when needed. I will be coming here versus the Long Beach location.
Susana M.
Évaluation du lieu : 5 Huntington Beach, CA
I have been going to Carter’s for 8 years now since my oldest grandson was born. The ladies working there could not be more helpful and the prices and quality are very good. I do agree though(having five grandsons and one granddaughter) that they carry a lot more items for girls than for boys, a lot more! But the service is great from the moment you walk in the store. I shop there very often and can not imagine anyone rating the sales ladies so low! They are great!
Patty D.
Évaluation du lieu : 1 Huntington Beach, CA
I like Carter’s the brand, but this particular store sucks. I have a baby boy, and pretty much 90% of the store is for girls. Also, the employees here are some of the most unfriendly. The worst was this last Sat. when one of the employees was speaking horribly to another employee about a co-worker that was on her break in the back. No matter where I was in the store I could hear everything she was saying. So unprofessional and tacky. I’m so done ever stepping foot at this location again.
Dania S.
Évaluation du lieu : 4 Irvine, CA
Neat.clean.organized and friendly staff. On Wednesday’s grandparents get a 10% discount.
Stephanie R.
Évaluation du lieu : 5 Huntington Beach, CA
Love this store! True story… the other day I bought 14 outfits and a pair of shoes for my 6 month old daughter, and with the help of my 20% coupon(that they give you with almost every visit) I only spent $ 116 ! ! ! That’s crazy cheap for children’s clothes. Tip: Scan through the clearance racks for super discounted items, use the 20% off coupons they give out, and if you shop on Tuesdays they double stamp your frequent buyer card. Mama loves her some deals!!!