Concord Escrow

My company has worked with Concord Escrow for fourteen years. The things that I like most about Concord and my team is that they listen and follow up.
They email documents as requested, they go the extra mile by delving into a question or an issue instead simply «not knowing the answer». They are efficient, timely and a true business partner.
Joann has worked directly with us the entire time and I can’t imagine Concord without her. Originally we worked for years with Robin. When she got married and moved away, we were super sad but Diana has jumped in and filled her position wonderfully.
Whenever we purchase properties, we are always disappointed when we can’t use Concord as our escrow company because no other escrow that we have worked with comes close to comparing.
Cheers Concord, you rock!

I have used Concord Escrow for my personal home purchases and refinances for the past 10 years and I wouldn’t go anywhere else! Samantha Cheney and Danni Chvostal are the best in the business! They are the most knowledgeable escrow officers we have used. Their office is always friendly and they are very accommodating with special requests.
I am also a loan officer and will use and refer no one else! It doesn’t get any better than this! We will be using them for years to come!

Where do I begin… Concord Escrow knows their business. I use Concord for my clients and have referred Concord Escrow to out of area agents for their clients. Concord Escrow’s Service, Communication, Follow up, and over all office Professionalism is hard to match. The staff tries really hard to be pro-​active to any upcoming red flags and helps with solution the best they can for ALL parties involved. They truly care about everyone involved and work really hard to ensure a smooth transaction for all. Give them a try, you will be glad you did!

Our mortgage company has used Samantha at Concord Escrow for about 7 years and her expertise and service are unsurpassed. She is always willing to go out of her way to help us serve our clients. Her efficiency and attention to detail make us look good. When our clients are in her hands, we don’t have to worry. Her coworkers have always been respectful and helpful. I would not hesitate to refer this escrow company to anyone… even the most discerning client.

I have refinanced my home 3 times and bought and sold 3 houses in the last 10 years. Every time I used Concord Escrow. My Escrow Officer is Samantha. She is efficient, knowledgeable, trustworthy, responsive, and provides excellent customer service. I have referred her to many friends, family and associates at work. Every one of them had great results and high compliments for the service provided. I highly recommend this company, and ask for Samantha!

I would give them a 0 star if that was an option. We bought our house and our lender used concord. They are horrible! They made a lot of mistakes so we overpaid towards our downpayment, and then got a credit towards our principle, which means that we couldn’t use our $ 1200 refund towards our mortgage for the first month. That would’ve helped a lot since money was tight the first 2 months. We put about $ 92k for our downpayment, which was almost all of our savings. They made so many mistakes that I ended up reading every single document myself before signing. Never use them again for my future home purchases. Samantha was nice but made a lot of mistakes and her assistant (I forgot her name) was horrible and rude! I’ve never had such bad customer service. We’ll never use them again in the future.

Very efficient service here! The staff here are all super friendly, and trust me I am a retail store manager and I know good guest service when I see it! They exceeded my expectations from the notarizing, to funding, recording, wiring and closing my loan! I called the day of the wiring funds, and asked if they could possibly expedite it and they did within one hour I had my closing packet! Highly highly satisfied! :)

The receptionist is rude, condescending, and unprofessional. The agents working on the account for my sale made numerous mistakes. Go elsewhere.

Business does not appreciate the value of time. They should be ready to finish a file after funding has occurred. Banks do not fund at the close of business for a reason.
This Company declined to even put any effort on completing business (recording).
It’s like buying a car and being told to come back next week after we call you to get your new key.
Just like that…
I would discourage anyone from using this service. You will not know how bad they are until it should be over, then you find yourself dealing with them again and asking yourself why.

To be honest, when I selected this company to do my bulk escrow I didn’t know much about restaurant business sales. I realized I knew that I didn’t know, but now that I do Know, I would never use this company for Bulk Escrow. I will leave it at that.

This escrow company has been in business for almost two decades. Usually I stray from saying cliches but their service is definitely «you get what you pay for.» Although they are not the least expensive, but rather on the higher side, the escrow agent I used is almost always on point. I’ve dealt with a lot of escrow companies and I found that the escrow officer makes and breaks a company. This is also an escrow company that is NOT part of or owned by a Title Co., Lending Co., or RE brokerage, which is to me very annoying at best and so not a neutral third party in my eyes. (solely my opinion and experience)
There are three basic parts to a good escrow officer… first is knowledge. Second is experience, which people say it goes hand in hand but that’s not true. I’ve dealt with many that have a extended track record but no nothing about short sales and REO’s. The third is going above and beyond, which may sound simple but it’s not. Even if you go the extra mile it won’t matter if you don’t have the knowledge so it’s just wasted time and money on all parties involved.
Like many escrow companies this one has a few escrow officers so I don’t know or worked with many of them at this office. But the one I’ve worked with is excellent in her field. She keeps the file on track, while tends to all parties involved making everyone happy, except for the very crazy clients that are never content or happy. In a stressful industry you need a great team to work with… and this is one of them.