Drunk Rescue

I love to the service when I used it. I can’t tell if they are still in business now? Does anybody know?

Tried to call the phone number listed several times over a two hour period and never got an answer.
Thank goodness I had a friend who was able to drive me home that night.
I’m just saying, if you’re going out and depending on ‘drunk rescue’ you should probably call ahead of time and make sure someone answers the phone.

I forgot to mention that once I posted that review back in Feb 2014, the driver called saying he was at my pick up location. My friend had already dropped me off and I was in bed finishing up that Unilocal review. I explained the situation to the man on the phone and he was very apologetic. I believe he offered me a 25 dollar credit for a future ride. I never took them up on that.
Requesting a ride, esp when inebriated (like they market their service) should NEVER take 3 hours without some open communication.
Über or lyft is such a better idea. You don’t have to worry about your car at all. Or in my case having to ride a bike in corporate attire at 6:00 am to get the car you were left to abandon the night before.

I think they are getting too busy and do not know how to handle volume.

When this service first started we LOVED IT! Now — IF you get through without holding for 15 minutes — your customer service rep doesn’t have the time of day for you and makes you feel like a complete idiot. Last time I checked, your name is Drunk Rescue, not People Who Have Their Crap Together Rescue. You are going to be talking with a lot of people who have had a cocktail or two. GOOD service would be NOT to make them feel like idiots. Patience is what drunks require. The perfect service would be exactly the Drunk Rescue model, except with really cool, chill, nice customer service people.
UPDATE: I was slightly buzzed when I wrote this review and I didn’t give them enough credit. I didn’t mention that we LOVE their drivers, which is the most important part. I was just grumpy that the phone person was short with me. :)

I used drunk rescue for a night out, was able to higher a driver. He was so great, very polite and drove us in what I called the clown car by the end of the night. We all got home safe and sound, have used them for many other trips home. The best part is my car is in the garage the next morning.

Life savers is an understatement. They are always super reliable. This is my second experience with them. And the first driver Kyle was the coolest. This time the driver was Matt who arrived a few minutes early. He was very nice and although we were drunk and annoying he kept his professional composer and even sang some journey with us. Davlyn and Robby picked up Matt and made sure we got in our house okay and everything. Definitely would recommend their services to anyone who needs a ride anywhere.

This is the BEST service EVER… I cannot express enough how awesome this company is. Totally professional, honest, on time, personable & legit. I pass out cards about DrunkRescue all of the time. My only suggestion is to add a subsidiary for your more mature customers and name it Responsible Rescue. Cannot say enough about Adam (our driver tonight), and every other driver that we’ve had. THANK YOU…

It was a great experience and a better deal then taking a cab! I was pleasantly surprised and overall satisfied.

What a great concept! I I really enjoyed the service the first 2 times I’ve used them. The drivers are awesome and call ahead of time to let you know they are on schedule.
My big problems comes with scheduling. The office has no idea what the drivers are doing and double book them. The last thing you want is to confirm your time and put back a few drinks and have the driver call and 1. Change your time to way later in the night or 2. Cancel you all together.
As a paying member I feel that the service is overall lacking in customer service. The scheduling should never be a problem with this type of service.

What a concept! I’ve been a member of Drunk Rescue for over 2years. I love the service. Besides getting home safe at a very reasonable $ all of the drivers I’ve had have been great. Young college age kids. All of which have been athletes and are still involved at the college level.
Hope Drunk Rescue will soon venture to Pasadena area. It would do well.

I’ve used Drunk Rescue more times than I’d like to admit (sorry, mom) and each time it’s been awesome! Come on, you get home AND your vehicle is there too? I’ve been fortunate enough to get Matt several times and he is very professional (and friendly to boot). I highly recommend this service! On a side note, one night we got Kyle as our driver and he was just as great as Matt. Keep up the great work!

Jason drove our car so hard and so good. So so sober I hate alcohol. Yes use this company call Drunk rescue

Love this service. Though, personally I’ve renamed them «OC Drive Your Car.» It’s so convenient and worth every dollar. I’ve never been disappointed except for one time when a driver who didn’t know how to drive stick came and I had to wait for another driver. Outside of that, I’ve been beyond pleased with the service and can’t say enough good things about them. All the drivers are respectable, responsible, funny and cute. Big s/​o to Calvin, Kyle and Adam!!! Thank you for getting me home safe on so many occasions.

We used Drunk Rescue for the first time this weekend. I would highly recommend use of this service. We didn’t have to worry about picking up our car the next morning (like you do with a taxi service) and we were able to enjoy our evening without having to assign a designated driver (meaning everyone in our group could have a cocktail or two). It is WAY less expensive than a DUI, but beyond that, imagine if you actually hurt someone because you had just «one more drink» and needed to drive home (because you needed your car in the morning.) Peace of mind is priceless.

Nothing bad to say about this service/​company. Yesterday I wanted more info so I called them up and got a dispatcher who sent the Owner a message to call me back and he called me in literally 3 minutes. Answered all my questions and was very professional. So last night I decided to use the service, taking me home The Observatory in Santa Ana to my house in Garden Grove. The driver showed up within 15 – 20 minutes (keep in mind this was a Saturday night and I’m sure a busy time for them). I forget the driver’s name but he was professional, good personality and we had a great conversation while he drove my car home with me in the passenger’s seat. The pricing was spot on, I got home without the risk of a DUI AND without putting other innocent drivers at risk. Thanks Drunk Rescue, you really did «Rescue» me last night and I will make it known that this is a great service and will be using you again. –Christopher Eden

Very much worth it. DUI cost much more than what we paid them. Best of all, saves lives!!!

I have been using Drunk Rescue for months now and do not have one single complaint against them. In fact, they are the best thing since sliced bread! They always respond in about 10 – 20 minutes of my call and then will call every 5 – 10 minutes giving me an update of their location and arrival time. Their prices are cheaper than a cab and my car is safe in my garage when I wake up. How awesome is that?!? All the drivers are great, but of course Peyton and Isaac are my favorite! Love you guys! Devon is always very professional and courteous. I recommend them every chance I get! BTW I had no problems on NYE and received not one, but two calls the days preceding confirming my pick up time and location and in fact came a little early, but patiently waited for my boyfriend and me to pay the tab and say our goodbyes. Bobby and Chris love you guys!!!

I’ve used their service 6 times in the past 6 months & unfortunately, their service has gotten worse & worse each time. It’s not their drivers — those guys are great — the crappy customer service lies in their scheduling & administration.
First, let me say that I loved this service so much at first that I became a «member», which means I paid $ 100 for one year of the $ 3/​mile rate (standard is $ 4/​mile) & you’re supposed to receive a $ 5 off coupon & be entered into a drawing each month for $ 5 off. Those things didn’t happen.
After paying & completing the registration process I was surprised to find that they don’t have you set up an online account nor do they send an email confirmation that you’ve paid & joined. Odd. What business doesn’t do this? Their site did say that I’d receive something in the mail (membership info, $ 5 coupon, etc.), but that never came. Are you seeing a trend here?
I recently contacted Drunk Rescue to inquire about a membership card & whether they verify membership when service is provided. I was told that they had sent my membership info in the mail when I first joined, but would be happy to send it again. I know they never sent anything, but OK, please send me my stuff «again». (It still hasn’t come.) I was also told that they always verify membership before charging a customer. Well, they can say what they want but there’s no way anyone on their disorganized staff is checking to see if I’m a member when I call because I’ve called on the fly before & not told them until we’re in the car with the driver & all they say is, «Oh, OK, great!» Obviously, no one checks. So really, I didn’t need to pay that $ 100/​year, I could’ve just lied each time.
By the way, if you contact them via email, there’s a good chance that they won’t get back to you for about 5 days. Unless you go on Facebook & post on their wall that you haven’t heard back from them — THAT gets a really speedy response!
I’ve made reservations with them 3 times & each time their customer service got worse. The first time went without incident — made the reservation online & someone called within an hour to confirm. Great! Times 2 & 3, we weren’t so lucky. The 2^nd time no one called & we had to chase them down to confirm & then they were confused about a requested pick-​up of 2:30am. For example, I’d like a ride at 2:30am on Sunday morning … there was confusion as to whether I wanted Saturday morning or Sunday morning … they consider 2:30am Sun. morning to be Sat. night so saying «Sunday morning» threw them for a loop. Wow.
Similar situation with our New Year’s Eve reservation only we did get a call — 2 days after scheduling … & they were once again confused. I asked for 2:30am NY morning & they thought I meant 2:30am on Dec. 31^st. What the hell? Isn’t NYE the BIGGEST party night of the year? Why would I want a ride on the 31^st?
Anyhow, after clearing up that confusion we ended up changing the reservation for a pick-​up at 12:30am NY morning (you know, the 12:30am that comes after midnight, Dec. 31^st?!). We were told that, because they were so busy, it might not be until 1:00am, no later than 1:30. Fine, we were OK with that.
1:00am, no call from our driver. 1:30am, no call. At 2:00am, we start calling their service because the restaurant was closed & we were now waiting, drunk, in our car on the street. (By the way, they use an answering service all night, despite saying that THEY are there from 9pm to 3am every day.) We called repeatedly that night to try to find out when our ride would be there & all they could tell us was that everyone was running late & that they’d have a driver calls us. NO ONE EVER DID. We ended up calling AAA, who provides rides & towing for free on New Year’s Eve. AAA ended up coming to get us at around 2:45am BUT WE STILL NEVER HEARD BACK from anyone at Drunk Rescue, not even the next day!
We’ve been saying nothing but good things about this service since we first discovered it, promoting it to anyone who will listen, but no more. Their customer service just gets worse & worse, their practices seem VERY unorganized & their customers shouldn’t have to babysit or chase down communication, it’s ridiculous. Sadly, I do not recommend this service.