Facets 58

Took my wedding ring in for repair. They did a fabulous job!

Do not go here, this place is AWFUL! Came in for a simple ring cleaning, was told my center stone was loose and they could repair it quick and easy. They made no mention of a charge and took the ring to the back. Without consulting me, the guy filed down one of my prongs because he felt it was «too rough» and completely ruined the design. Shaved the prong down to a small sliver that has me convinced my diamond will slip out any minute! On top of that they tried to charge me $ 30 for the work, which was not mentioned before. This place is so unprofessional and I am so upset. Do not go here!

I was referred here by friends. I needed to get a ring setting and customized with diamonds, sized and change the finish and add diamonds as well as get an appraisal !
They took the time to explore the options of what finishes would look best and how to set the stones and made sure I was comfortable and sure of what we would do before we proceeded .
The work was finished on the day promised and it looks amazing ! No, it is perfect. The setting is exact to request and the diamonds look great, even the two types of gold are perfectly combined .
It was later that a diamond became loose and they were happy to secure the stone that rattled for free .
I am very happy with the price, it was fair and exactly what they quoted.
I was concerned when I read the reviews But I am glad I gave them a try ! Great customer service.

My fiancé and I have been to this place before. We had a custom ring made and it came out beautiful. It wasn’t perfectly done the way I thought it would be, but still a gorgeous ring. The next time, my fiancé purchased an engagement ring 1 year and a half ago that I hated. Not his fault. It just wasn’t my style. I’m very choosy and not very big on surprises, but my fiancé knew that since being together for a very, very, … very long time. So, I hadn’t wore the ring. My fiancé explained the situation and Facets took it back and said that they don’t do this, but for him they would let me pick something else out. We came in together on a different day and I picked out four rings. My fiancé told me that he would surprise me with one out of the four. And I was cool with that, because I knew that any of the four I would be happy with. So, about a week later my fiancé brings the ring home and he’s very excited to finally give me something that we would both be happy with. He opens the box and puts it on my finger, and you know what! It’s a different ring! Not what I had picked out! I’m pissed! My boyfriend is shocked and called them right away. Louie answered and took full responsibility and said the ring I wanted was not available, so he took the liberty to find one similar and never asked if that was okay. Lol! Are you freaking serious! Terry, the owner got on the phone and apologized and said to bring it back and he’d get us the right one. So we did. Another week later the ring is ready. My fiancé brings it home and we get excited again, open the box and the damn thing is tarnished, unfinished and STILL NOT THE RIGHT RING! Right away we took it back, Chuck refinished it and it made a big difference in it’s appearance. It had looked so bad that we thought our original diamond had been switched to something else, but it hadn’t. They said, they just couldn’t get the ring that I had picked out on display and found something else for me. Such a disappointment. My thoughts are this, why put something out on display if it’s discontinued? Ultimately, I kept the ring because I was tired of the arguing. I actually liked the last mistake better. I look at this thing and still regret not being allowed to choose something else that I would’ve been happy with. Having this makes me feel like it’s not my style and now I’m stuck with it. So, all I can say, is enter at your own risk. Their jewelry is expensive, they do have some nice pieces, but if you decide to buy from them, make sure that you really do get what you paid for!

Got our wedding rings here which designed ourselves. Terry assured us he could make the design happen (simply placing our parents’ rings on top of a plain tungsten band). Ended up with multiple visible solder clumps where he attached our parents’ rings, which was absolutely unacceptable. Took them back and said he’d fix it. He removed the solder only to leave visible holes in the rings where the solder had been. Again, not acceptable. Said again he’d fix it by placing screws from inside the rings to attach our parents’ rings-​paid more for this and the work was never done. While the rest of the staff is fine, I’d never trust Terry for jewelry work.

My husband and I love Facets! My husband purchased my engagement ring and wedding band here. They were truly a pleasure to work with, and kindly found the perfect engagement ring for me. Brian told them exactly what he was looking for, and Luis found an exact match. When it came time to purchase my wedding band, Facets found exactly what I envisioned. They even added milgrain to the double band wedding band, which gave it such a unique touch.
Facets educated my husband on diamond quality and help ensure that we had the best quality of diamond with the biggest bang for our buck. I also purchased my husbands wedding band. I showed Luis what my husband wanted, and Luis found and exact match.
The reason we loved this jeweler is because it has a family owned feel, and is free of cooperate hoopla. For this reason, Facets ordered our rings quickly, and gave us the best price compared to big jewelry stores. They also resized my wedding band in a matter of minutes, without an appointment.
We totally valued their honesty and felt that a big purchase should be made with this type of business, rather than other large stores. We gladly support Facets and have recommended them to other friends who have also purchased engagement rings.

I go here mainly to get my jewelry cleaned and/​or repaired. Everyone is so friendly and helpful! I always walking out of there thinking, «I need to Unilocal them.» I finally did today!

I have been working with the owners so several years, so I have a good sense of their performance over time. The owners are very experienced and realistic about the business. I suspect that the reviewers who found Terry «rude» just didn’t understand his sense of humor, but Terry is warm and funny. I have a very good eye for diamonds, and I’ve purchased several fine pieces of jewelry here. They also have a very straightforward consignment policy, and I’ve successfully sold several pieces at good prices. For repeat customers, they have gone out of their way for quick jewelry repairs (not even their own — when tiny side stones fell out from old rings, or fixing/​changing clasps, etc.). The only constructive criticism I have is that unless you talk to the owner personally, he often seems to not get your messages, requiring follow-​up. When I did talk to him directly at the store, he was always prompt about responding.

This is the worst place to buy, or get your jewelery repaired. The owner Terry is a complete jerk and a thief. He has a foul mouth and is VERY UNPROFESSIONAL! He stole my grandma’s watch, and told me he couldn’t find it. I had to take him to court and he lost. Even though he had to pay me for the watch, I am still without my grandma’s watch. Buyer please beware. And for repairs I would think twice about trusting this business.

Went in w a special request. Had a heart pendant which contains my mothers ashes. The owner Terry handled my request w such a kind heart and helped me customize something that I will cherish for life. Thank you :)

I called yesterday to see how much and how long it would take to get my ring resized. The lady that helped me on the phone and once I got there was helpful, friendly and accomodating. I got my ring sized in 1 day and it was only $ 88 they had to add gold to it so the price was good. Very professional store.

A+ Customer Service! My first visit here was to appraise a watch, my boyfriend and I started looking at rings and the owner then gave us a full lesson about rings, cuts, sizes, we were able to view diamonds under a microscope… to most this sounds to be too much but too us it was awesome! So when I had another item to be appraised for a charity I thought of them immediately and of course they treated me with wonderful customer service! Not pushy and just genuinely there to help… love them!

I did a lot of research before buying my wife her engagement ring and I definitely feel like I got a great deal from Facets 58. The craftsman ship and quality of the ring and center stone is awesome for the price I paid. There customer service and level of professionalism is five star. I highly recommend them to anyone looking for a good quality diamond for an excellent price.

Bought my diamond from them over 20 years ago, had good experiences until about a couple of years ago when they replaced head on my ring when a prong bent. When I went in to pick it up, the diamond was mounted crooked. They said, «no problem, we’ll fix it», when I went back again, it was moved slightly, but still crooked. Once again I asked to have it mounted correctly. The owner, Terry, then told the gentleman behind the glass doing repairs to «heat it up and turn the head». I didn’t think much, left and came back in another day or so to once again pick up the ring. After the third time, it was still a little crooked, but I just sucked it up and went on my way. Less than a month later, one of the prongs completely broke off. In all the years I had the ring, that has NEVER happened. First of all they charged my twice what other jewelers charge for that service, and when I went back to complain, they wanted to charge me a second time, when all along I believe they compromised the integrity of the head by simply heating up the gold and turning the head. Needless to say, I was furious when Terry took the broken prong out of my hand and threw it on the floor. At first I decided to just pay again and left the ring again for repair. But after I walked out, I said no, enough is enough. I went back in and got my ring and left, never to return to Facets 58 again. To this day I never got the diamond remounted because three other jewelers said the additional 6 diamonds were so loose in the channel it would cost would be at least $ 600 to repair. So for now the ring and the loose diamond is just sitting in a drawer, my confidence in jewelers shattered because of the experience at Facets 58.

I have been using Facets 58 for all of my jewelry related business. They are great for buying off the shelf, repairing, or designing your custom piece that is perfect for you or your intended recipient.
The owner of the store even stayed open one evening so I could get there after an appoinment I had and we worked for a few hours on my eventual design of a nice ring that I gave to my wife. No other place would have done that.
Facets 58 gets all of my business and referrals and will continue to do so.