Friar Tux Shop

Although we did not have the best experience at Huntington Beach, we did have a great response from Friar Tux Corporate Office. Eric got a hold of me and was super responsive and generally concerned about our perception of the events that led to the poor review. I appreciate the concern and follow up and am looking forward to getting our attire from the Lakewood Friar Tux. Great customer service!!! Thanks Eric!

Perfect if you need a tux rental. We opted for the upgraded Michael Kors for a bit more. After realizing how much I’d spent on dresses for my daughter over the years, it was worth every cent. Good experience-​my son looked great! We used the coupon here on Unilocal to get an extra discount.

Our six groomsmen and my handsome groom got their suits for our wedding reception. Everything went great and they all looked great! Thanks Tara for your help!

The Friar Tux Shop attached to Alfred Angelo in Huntington Beach, CA is one of the most unorganized companies I dealt with while planning my wedding. We reserved rental ties to match the bridesmaid dresses 8 months before the wedding. About three months before the wedding, I called to ask a question regarding pricing, and was told that they did not have my reservation on file, and that I would need to come in to re-​order. Upon arrival, the staff member there was on the phone, and did not even acknowledge me or ask me to wait, even though she made eye contact with me when I entered the store. They did not have samples of any of the bridesmaid color swatches for the store they are connected to, so I had to pay $ 1 for a swatch so that I could pick out a matching tie for the groomsmen again. I paid a deposit and left hoping that was the end of my poor experience. Then, 2 days before the wedding, when I went to pick up the rental groomsmen ties, I was told that no ties were there for me under my or my fiancé’s name, and that I needed to «review my bank records to see what day I paid my deposit so they could possibly find the transaction». Finally, after over an hour of the manager being less than helpful by calling all of her employees on their days off to see if they remembered helping me, I asked her if she could check any of the groomsmen names. Sure enough, they had made 6 different reservations under each name, and wanted me to pay another $ 25 dollars per rental tie after all of this trouble. I was absolutely appalled by the lack of coordination and consistency with the staff here, and would not recommend this location to any bride.

The manager (Sam) gave me horrible experience over the phone. I called to see if I could come in and try on my clothes a day early as I had a scheduling conflict the following day when we were originally set up. He kept cutting me off everytime I tried to speak and started by blaming me for the whole situation, saying there was nothing he could do. I told him the right thing to do is to calm the customer, reassure them, and help them find a solution to their problem. You don’t blame them and offer no assistance. After this, he began to help. I just thought someone in a manager position would have been more professional.

I would give this place 0 stars if I could and I’m usually pretty generous on star ratings. My fiancé and I have been to the Friar Tux shop in Brea towards the beginning of our engagement and received excellent service but decided to shop around since we had over a year to our wedding. Fast forward to today, our wedding is next month and we decided we will get my fiancé and his groomsmen’s suits at Friar Tux. I got my wedding dress at Alfred Angelo, Friar’s sister store for brides and bridesmaids and my bridesmaids also purchased their dresses there and we had no problems. We were in the Huntington Beach area so we decided to go to this Friar Tux shop. We didn’t even get a hello when we walked in but they seemed pretty busy with three employees working and about 4 groups of customers. However, we spent about 40 minutes looking at suits and no one is even acknowledging that we are in the store. You can tell me «we’ll be with you in a moment»…something. I’ve worked retail for many years and understand the value of making a customer feel welcome, even if you cannot take care of them right away. I then noticed we were the only Asian people in the store. A white couple then comes in and they were greeted immediately. Everyone was being taken care of at one point EXCEPT for us. I made eye contact with a sales girl who just looked away. I have never experienced such outright racial profiling. Mind you, I work in fashion and me and my fiancé looked presentable and we were very patient. My fiancé and I were already ready to purchase and with the treatment we got, we decided to walk out and give our business elsewhere. I don’t know who the manager is, but if there was a manager on duty, they don’t even stand out for customer service and I couldn’t tell if there was even one. Great service starts from the top and great stores, you can tell right away who the manager is by their presence. All the employees here are terrible and I will not be recommending any of my friends to come here… And I have a ton of friends who would need tuxes in the near future.

I’m conflicted. On the one hand I’ll never come back here again because I’ll never need to. On the other hand I don’t have anything else to add to that statement.
Needed a uniform look for myself and the groomsmen for the wedding. After shopping around this seemed like the best bet. But it was a very confusing decision to say the least.
The suits we decided on were the exact same price to rent as they were to buy. The only difference is when you rent you also get the ties, vests, shoes, etc. But if we can buy them and all the guys get to walk away with a new suit… doesn’t that just make more sense? So of course go with the buying option if it’s available in your style.
The two options also made picking them up at other locations confusing, because while yes we were all in the system under that event they apparently can’t specify whether it’s rent or buy in the system, so a couple of guys got rung up initially as a rental and we had to switch it after the fact. It wasn’t a major issue as we did it with enough advance notice, but still a slight inconvenience.
My other confusion comes from the service at this location. we were ultimately helped by two different people, and who helped us depended on the day we went in (I can’t remember any names). One guy wore a bow tie and was super nice and helpful and made sure we were getting what we wanted and was awesome and deserves 5 stars. The other guy acted like everything we said was bothering him, talked fast like he was trying to sell us a lemon at an old car lot, and did his best to get us out of the door as quickly as possible. Needless to say, I did not like the second guy and he brought down the entire experience. And when we met with him it wasn’t even busy, we were the only people there and he still rushed us out the door.
Again, not invested too much in being upset here since we got what we wanted on time and won’t ever need to go back. But yeah, be careful who you get when you go in.

Great help!

The manager of this location guaranteed my business would be with them from one phone call. I’m getting married and getting all my groomsmen in one place at the same time is very difficult. We had picked a day that everyone would be in town which we didn’t know happened to be the busiest prom day of the year. Instead of forcing us to deal with the madness the manager was kind enough to open up an hour early an even brought her daughter (also works for the company) in to help us get fitted. I was stoked! We showed up that morning and had the place to ourselves. They were patient and very helpful. Ended up going with the top of the line Michael Kors tux and it was still way cheaper than men’s warehouse. I am very grateful for the manager (Laretta Carmichael) and her willingness to go above and beyond to help someone for their special day. If I have a choice on any tux rental in the future I will be going to her and her alone. Thank you!

Was wedding dress shopping with my best friend, decided to walk over and look at the suits. Awesome selection, great service. I bought 2 suits, and very happy with them and the people who work there! Wyatt Hill, the assistant manager, helped me get the right size and I feel confident that I will look great in the suit! Tha k you guys for the great service and selection!

We didn’t end up getting our tux here, but they had great customer service. Allowed us to try on the suit and go outside to take a look at what the colors would look like in our outdoor wedding. The selection is somewhat small though.

I took my kids in for my fitting, WYATT occupied my son so that I could finish as soon as possible, I totally appreciated that!! The suit and shoes we chose turned out great. The shoes were very comfortable too. The advice I received was outstanding and their product is total quality. The entire team at the Huntington Beach location is top notch. I can’t wait to rent again from them in the future.

After a horrible experience at Mens Warehouse trying on Tux’s for our wedding/​setting up the account. We walked out of Mens Warehouse feeling discouraged and stressed. My fiancé and I decided to go to Friar Tux. Since it was 5pm on a Saturday all but the Huntington Beach location was closed. We raced up to Huntington Beach, walked in and was greeted by Steven. I could see the stress melt away from my fiancé’. It was approximately 5:30 and Steven spent about 20mins with us talking about our options. He didn’t want to rush us, so he suggested we make an appt. and come back the following day when we would have more time to discuss what we needed. We did just that. We walked in the following day and had another amazingly easy and relaxing experience setting up the account. We got a better discount then when we were going to get at MW. I am so happy we set up our account with Steven. Steven really made this bride feel like her groom would look stunning on my wedding day. He really knows his stuff when it comes to who should have special things to set them apart. He asked the right questions and even will dress a manikin so you can see what your ordering. I can’t say enough positive things about Steven. I’m sure I’ll be adding a star once we pick up the tux’s and have another great and positive experience later this year!

Our suit rentals for wedding were awesome. The men, ring bearers and Groom looked so handsome in the slim fit suit. Quality suits! Groom received a ton of compliments throughout the night. Great color selection as well. Thank you.

This was the first time I rented a tux since my wedding in 1998. The prices have definitely gone up since then or even since my high school prom!!! Staff was friendly, helpful, and knowledgeable and I have to admit, for one night… Damn I looked good!

Tony D.
Hadn’t picked up my mens tux yet, but had to let you no that my first visit for the fitting went really well. My fitter was Steven and he was exceptionally professional. Prompt and courtious. He explained ALL my options and made all my measurements explaining in detail what lengths and sizes he recommended but by no means did I have to have, get what I was most comfortable with. I tried on both the regular fit and slim fit sizes to make MY decision. He went to computor to look up the other tuxs that the rest of the party chose so I would be able to make my mind up how well I did or did not want to match with them (I love choices!). He also offered to call the groom to verify what choices I had in the color scheme. Well done Steven!

I registered online yesterday, and walked in today with my best man to get our tuxedos contract started and with no appt I got welcomed and taken care of immediately by an associate named Wyatt. Provided great customer service, and attended us with choosing the tuxedos and gave great recommendations and was in and out of there quickly after getting fitted and sized and paper work done plus the discount that came on hand … Wyatt was helpful and I would recommend this place …

I made an appointment to have myself and groomsmen fitted for their tuxes. I show up and there’s about 20 people in line waiting to return their tuxes from the day before. So I wait in line about 5 minutes when I finally let an employee know that I have an appointment for 1 (it’s past 1 at this point) and he tells me to put my name on the list and they will get to me after they’re done with everyone else. What’s the point of getting called by them to set an appointment when they clearly don’t know the definition of an appointment. After waiting over 20 minutes, the 6 of us left.
I’ll help you guys out a little. This is from
Appointment: a fixed mutual agreement for a meeting; engagement

We walked in to confirm a package we started with an employee, however he was no longer there and he had given us a lot of incorrect information. We were panicked! We were 3 months out for wedding day and thought we had already had most of the things set up! So wrong!
Eric Acuna, the district manager happened to be in there that day, and thank goodness he was! He totally worked with us to get everything set up for our large wedding party including the rest of the important guys for the day. We got the grooms suit in only a couple days! Just awesome!
We were so thankful for his help! HIGHLY recommend working with him if you are in need of any suit, tux or formal wear for an event! He is awesome! Thank you Eric!

I was really disappointed when I went to pick up my tuxedo THREE days prior to our wedding to find that the shirt was stained. Was this not checked prior to sending it to the store? Or, prior to giving it to me in a bag? When I informed the associate, they said that it would be there on Friday, which was the day of my wedding. I was really disappointed at the fact that: 1) I was given a shirt with a stain and 2) I came in at the requested time frame to avoid any last minute delays and to be told that I would need to wait until FRIDAY is completely unacceptable. I did inform the associate with my dissatisfaction and they said it would be there Thursday evening.
A few of the guys in my wedding party had problems with this store as well and I heard there concerns and was very disappointed because nothing seemed to go right. My father in-law’s shirt was too big, one of my groomsmen tuxedo was too big and the other groomsmen went in on Wednesday (same day as me) and the pants were too long. He was told that they would call him in an hour while they had another set of pants delivered to the store. No one contacted him but he went back to the store and was told to come in the next day. What kind of customer service is that? It isn’t customer service — It is «beat around the bush» answer.
Will NOT recommend Friar tuxedo to anyone.