Jack’s Surfboards

WARNING DO NOT SHOP HERE IF YOU HAVE A BRAIN! Staff is EXTREMELY incompetent! I’ve had better customer service at the swap meet. I tripped over a median in the entry way that was covered by a rug and the «store manager» literally asked me «Well, what do you want me to do about it?» Shopping for sandals and asking if they had it in a different size was like pulling teeth! I’d rather be punched in the throat then come back here and
1000
do business with these people! That should tell you how painful the experience was. Good luck to those who shop here and may the odds be forever in your favor!

Had a really good experience purchasing a wetsuit. Chad was great. He spent a lot of time helping me find a suit that fit my XLS body. Got 30% off too.

Went here bought some sandals didn’t notice they had a slit in them till I put them on and they made a sound. Came back the next to return them (45 min drive) and the girls gave so much attitude. The one cashing me out was nice and sweet then this blonde girl came out of no where and said they weren’t gonna be able to return them because I wore then and they can’t resell them like that and I told her they obviously can’t resell them with a slit threw them she then rolled her eyes checked the date I bought them and said next time done wear them and try to return them. This is the worst customer service I ever. White girls running a surf shop acting like they selling gold, they really need to chill or this shop really needs new staff. Never shopping here again. And you guys should be more careful when handling your products bitches.

Growing up in HB I always wondered why I never shopped at Jack’s Surfboards… now I know why. The employees that work here are rude and unfriendly. I attempted to pay with a Benjamin (a hundred dollar bill for you surf kooks) and they treated it as if it were counterfeit. WTF! I make more $$$ in one month than they will make in an entire year. I had to fork over another Benjamin (yeh that’s how I roll with a wad in my pocket) for the uneducated girl at the cash register to try the counterfeit machine and pen test again. SMH

I am profoundly perturbed by the way I was treated in both Jacks and Jacks women’s today.
As I entered the store, I was greeted at the door by someone very friendly. However, as I walked around and shopped I overheard two employees whispering (obviously too loud) and saying «that one right there.» I made eye contact with them and they were obviously caught and fumbled a greeting feigning pleasantry.
After that incident I left immediately feeling as though I was being completely judged by my appearance. I went two doors down to Jacks Women’s and the girls who rang me up were equally rude and I left in tears.
I am generally adverse to wasting time writing ludicrous reviews, but my treatment today was shocking. Do not enter unless you are an ignorant, entitled «see you next Tuesday», then maybe you won’t be judged!

Fantastic selection of pretty much everything surf-​related. When I went they had a killer wetsuit sale so I ended up snagging two new rip curl suits for next to nothing. They recently bought out the stores next to them and expanded which I think is great for their business. I still think most items are over priced, but it’s not like every other surf shop in SoCal is doing the same thing. They also offer 10% military discount so if you have that ID make sure you ask! When I went, they were slam packed with tourists so it was rather hard to get around the store but that’s no reason to give a bad review. I think Jack’s is making a name for themselves in a good way, and is taking over Huntington Beach’s surf scene in a good way. Shame to see it turn it to more of a tourist attraction than a genuine surf shop, but good for them business wise.

If you expect a normal human to answer when you call forget it. A 12 year old bro with no customer service skills whatsoever will answer lol

Hi Everyone!
Don’t purchase from
if you are looking for any type of reliability with delivery, customer service attention, or availability. I just received tracking info for my urgent order that I paid extra to over night ship, to find that it will be arriving 4 days late. After emails and voicemails left with customer service I still have received no response.
An unfortunate turn of events and loss of a customer.

I just moved to Huntington Beach from Florida. Tried surfing a couple of times… loved it! Never surfed in California though. I wanted to «gear up» on some board shorts and some cool t-​shirts, but had no idea what to buy or what the «in-​styles» were.
Here in «Surf City», obviously, there are a ton of Surf Shops… practically one on every block. i went into a few of them wanting to get some fresh gear but not only found some of 1000
the places way overpriced, but also found that no one was really eager to help me search out the types of things I wanted to buy. Then I strolled into Jack’s on Main Street after having some lunch at a nearby restaurant.
I walked in the front door and was greeted by a kid named Courland. If you ever pictured what a down-​to-​Earth, chill, California Surf-​Dude looked like… this kid was it! I told him I was new to the area and was looking for some decent surf-​gear at an affordable price and his exact words were «I got you, my Friend»! It was a Tuesday afternoon and he walked me out front to their sidewalk sale. He helped me pick out a bunch of awesome surfing t-​shirts. I paid around $ 60 for those. Those same T’s would have cost well over $ 100 at the other places. We couldn’t find any board shorts outside that I liked, so he took me back into the store and showed me some that he thought would be my style. I bought 3 pairs! I spent around $ 200 and came out of there very happy. I’ll definitely be back. Thanks Jack’s!

I am not usually a fan of Jacks based on my previous experiences there but that all changed last night. I took my son there late last night to check out the body boards and we were lucky enough to meet Wes. Wes was awesome thanks to Wes we we able to get the perfect board and accessories. Thank you Wes for your time, knowledge and great customer service skills.
I hope management recognizes you for a job well done. As long as Wes is there we will be back for sure.

Nice selection. Staff was helpful (thanks Bridger).

Terrible customer service. This is a great example of the corporate structure; they were very rude, uncompromising and treated my request as if I were a robot. Local, small time surf shop would never do that. They know the value of their customers — Jack’s not so much.
This place sux.

Jacks is the case study of how a surf shop becomes corporatized and completely loses its soul. Why not 1 star? Because they do have a very wide selection of surf gear — which is basically where it ends as far as being a «surf shop.»
It all boils down the worlds most idiotic sales staff. Imagine those annoying self entitled high school kids that hate life because they got a white iphone instead of a black one? Thats the staff at Jacks. True story — came in the morning, asked about a matuse suit, kiddie salesperson that thought he was justin biebers long lost twin says its 50% off. decide to come back later, picked up the suite, took it to the front to pay for it and a «manager» says its not on sale and bieber made a mistake. i leave and come back 2 hours later, find bieber, tell him i want the suit, he checks me out at 50% off. Ok true story #2 — I’m at Jacks in Newps (yea, they all suck) and I’m picking up three boardshorts for a trip — thats over $ 100 in shorts! — kid at the counter asks me if I want some wax. I find that odd because only real surf shops are cool enough to offer wax especially when youre spending that kind of cash. So I say, sure thanks man! The douche bag charges me for them. Not only that, they are twice the cost at other shops. WOW.
So go to Jacks if 1) you are a tourist,
1000
2) you do not actually surf, and/​or 3) you just absolutely cannot find it anywhere else.

They have a huge selection here for everything you could possible need! The location is also nice if you’re on your way to the beach but not so much just to go shop. Parking in the area is rough for just a trip to buy something.
The customer service could definitely improve. Their attitudes and egos and be set down a little as well.
Over all the place is decent.
Also watch out for high prices. Shop around before investing your money at this place

Haven’t been in the sport in a very long time. Was stationed away from water. Came back home and wanted back into the sport. A gentleman named Wes was a huge help! Really knowledgeable and friendly of course. Great work guys

So after the awful experience across the street at Huntington Surf Shop, we come here to see if they had a certain watch in stock. They didn’t have the specific watch I wanted, but Dee was awesome with helping us locate it. She called other stores to check if they had it in their inventory. The manager even went next door to check if they had it at their girl store. After a couple minutes of searching, she finally found it at their Irvine location and asked them to hold it for us. She was probably more happy than I was that she finally found my watch. I work retail management, so this type of service was going above and beyond! Awesome job Dee and thank you so much for your help!!!

Great clothing selection for casual wear. During the off-​season (Oct to March?) months, they have racks set up outside in front of the business and everything is sharply discounted. It’s when I normally shop here. Things are usually a bit pricy inside, unless of course you really like something.

Latest experience was terrible!
Came to get a new wetsuit since 3 of my 5 suits are busted from surfing too much. Since the water is getting warmer, I decided to purchase a springsuit, which was on sale. A couple days later I was browsing Amazon and found the same suit much cheaper so I went back to ask for the difference which they refuse to give me. So I asked for a refund and was told it was final sale and no returns allowed & definitely served with a side of attitude.
Talk about nasty customer service!

Service and collection here is nice. I tried to find an exact penny board but they didn’t have it but they tried. They can also build custom sets here so you can get different wheels for whatever deck and so forth. Prices were a bit expensive but you get what you pay for.
I didn’t walk home with a penny board but found a nice wallet for $ 20. The shoes had some good deals as well.