Metro PCS of HB

This location does not follow the company policy’s, tried to over charge the services, go to the one on 19^th and Harbor, they will honor the web site.

FRAUDULENT!!! WARNING!!! DON’T GO HERE!!! I was ripped off. NOT WORTH IT, go to another METRO. The pseudo owner had me wait 2 hrs to get refund for a bad phone. I returned the purchased within 7 day period, per policy, still in the box. Owner Troy Haar (who spoke to me by phone) was sarcastic to me when I told him how frustrated I was for waiting in this store for 2 hrs on a hot day while his employee (1^st day on the job w/​no training or backup) couldn’t figure it out. He could not get his «worker» to verify phone was not used by looking up minutes. That’s not the worst part. So I waited while he kept telling me to wait and wait… wait…When he realized he couldn’t figure it out. He flat out lied and said the policy for me expired on the 6^th day! When I called him on it, & asked him for his name and corp. ph#… he quickly gave me a fake name and ph #, and laughed when I asked him what location he worked out of. I noticed when he called the store back the caller ID gave his real name: Troy Haar… and when I asked the employee, she verified he was lying about his name and title. I should have figured, he sounded like a kid who is still wet behind the ears. And when I was at the store 6 days previous, buying a phone, an employee let a crackhead who was harassing ppl, charge his phone in their store!!! VERY PROFESSIONAL TROY!

I highly recommend not going here to get a new phone or have it set up for you. They tried to rip us off, and we had to endure lots of waiting, mistakes, and headaches. We had to wait a couple hours to get a refund in the end. Go to the main Metro PCS store in Santa Ana or Stanton instead if you’re interested in Metro PCS services.

This place is so slow!!! Going in here to pay your bill can take a while and the service is very impersonal, I have even tried to make small talk *cuz I’d been in there a while, go figure* and still nothing… It right next to hero’s so when I pay my bill I always go see Connie after ward which always make the trip a little better. This place is decent if you have to pay your bill and have time to waste :(