My OC Taxi

I do not recommend this company, the operator was the rudest person i have ever dealt with. We called for a taxi service for a guest for our company, we were told it would be a 20 – 30 min wait after 50 min i called back and was re assured the taxi was three minutes away, after 30 min i called back and kept getting no response, after my 5^th call i tried a blocked number and the girl picked up, obviously by that it was clear she was dodging our companies number. After i canceled the service she responded with nothing but a dial tone. Then i called the second number listed online and ordered a new cab from a new girl and the original operator canceled that service by my 20^th phone call the same operator told us that she has been aware the whole time that the taxis were a 2 hr wait and that not one taxi service will answer her calls i informed her that info would have been nice an hour n a half ago, then she said was very obnoxious and rude and hung up. I will Never call this service on behalf of myself or my company, due to the rude operator and their unreliable service, and i recommend others do the same !

Late, took the long route to the John Wayne and was double the price of an UberBlack I took the next week. I encourage others who have not tried Über to try it. Better cars, better rates, better service and you know exactly when your driver will arrive.

I just used this taxi service today for the first time. The customer service was great. The lady who answered the phone was great. She was very personable and made sure I felt at ease. The driver was just as friendly. He got there in the estimated time frame and even helped me with my bags. I would use this service again.

Courteous, professional and safe. The driver Imad got us home safely. Thank you Imad.

They have always showed up on time — they are friendly and have mostly been great drivers. They are my go-​to company when I need a ride to the airport. I have used them many times over the past few years and won’t hesitate to call them next time.

Awesome! They arrived within 5 minutes, which is amazing because EVERY Taxi Service I have used in the last year either does not show up, arrives over an hour late or is rude. My OC Taxi was well priced and put my faith back in Taxi Cabs (Only this Co. so far though). Thank you so much Jack, we will be calling you all of the time now!

I booked on-​line the evening before my trip. When I called early the next morning to re-​confirm, they couldn’t find my reservation number. They said it would take a long time to find a driver to pick me up in Huntington Beach, so, I drove to the airport myself.
I too will NEVER use this company again.

I never had any problems with this company. They always showed on time and the taxi drivers are friendly and very professional. I call this company all the time and never got disappointed. The rates are fair, very comfy cabs and now they are my official cab drivers. I am no longer calling other companies. I highly recommend My OC Taxi. People needs to understand that sometimes they get very busy. They never left me waiting. Sometimes I just end the call and in five minutes they are in my door. I am a very satisfied customer.

Very good service, guy showed up early, the ride was comfortable and driver had a great attitude.

My OC Taxi is amazing… they were on time n the taxis were super clean. The driver was very friendly and made my experience very pleasant. I never liked using taxi services ever but they made me change my mind. Thank for providing a good experience getting me to my destination! :)

Honestly idk what you guys are talking about
I used oc taxi multiple times. Great experience, driver shows up on time. Always felt safe. Will always use them over other transportation companies

They should have zero stars.
First time I used them the guy couldn’t find my house. I had to walk down the block to find him. Um, google maps? Then he missed a turn on his own GPS which caused me to arrive late.
Second time I used them, they never showed up and then hung up on me when I call to find out where they were.
Worthless…

The taxi arrived pretty quickly but the driver was not very friendly. Never calling this place again.

Highly recommend this company. I started using them around 3 months ago and have never been disappointed. They always show up on time and the drivers always seem pretty knowledgable over the best routes to take. I highly recommended using this company and appreciate the excellent service!

I booked a Taxi from them one month ago to take us from Lax to Laguna. as requested I called the 800 number to inform them that I landed. I was told that they do not have taxis to pick me up. Have to take a regular Taxi or the shuttle van. I wasted my time with them and was left high and dry in the airport. Will never used them again or recommend them.
Fred and family

I went to the online reservation system and booked my taxi yesterday for a ride to the airport this morning. I received an email confirmation along with a phone call confirmation. I text messaged back to confirm and got another text back confirming. I thought it was great customer service. The taxi was supposed to be at the house at 8:30am. By 8:45 I was nervous and called the number, the call was routed to a service that had no record of me. This service apparently serves MANY cab companies and the dispatcher didn’t even know the name «my OC taxi». After 3 calls to this service with 3 different people they sent a taxi out from a different company. It was 9:20 at this point! Sure I would miss my flight I was panicking! It was my sons first time in a play (he’s 5) and if I didn’t make the flight I would miss it. I sat on my grandmothers porch crying while waiting for the new cab.
Needless to say I made the flight, just barely and had to RUN to make it! If I wasn’t flying first class I would have never made it thru security.
DO NOT BOOK A RIDE with this company!
I kept text messaging the driver, who was so on top of it the day before, with no response. Finally after my plane landed the text said– «the taxi was out». What???
So the driver who ended up taking me got a huge tip for getting me there SO fast! Different company.
Worst experience ever

I was quoted twice the actual cost over the phone.
Other than that, it was okay– the driver showed up on-​time and got me where I needed to go.

Long story short: I scheduled a roundtrip pick up/​return for New Year’s Eve and, while we were dropped off, no cab never came back to get us so we were stranded 40 miles from our house! Even when I called the company asking where our scheduled cab was after waiting 30 minutes he said they were busy because it was NYE, which is why I booked it advance! I would NEVER recommend this cab company to anyone. Save the hassle in going local when it comes to your transportation!
This year for New Year’s Eve we decided to go see a comedian in Brea, knowing that finding transportation on NYE would be treacherous, I decided to book a cab a couple days in advance for our round trip transportation. I decided to go local and use My OC Taxi rather than using Yellow Cab or some other generic. I booked the taxi online for 6 people for pick up at 6:45pm and a return at 9:45pm. After I booked, I got a call from My OC Taxi confirming the address, which I thought was good customer service. On the afternoon of NYE I got a call from My OC Taxi AGAIN confirming the address and the pick up/​return time. I, again, confirmed this, and reminded the guy that we had 6 in our party, which was a surprise to him, he said, no problem, he would get us a van. Later than evening, about 2 hours before pick up I got ANOTHER confirmation call, this time from the driver. These check-​in calls were a bit much, but I chalked it up to over-​the-​top customer service.
Our taxi arrived to pick us up right on time and and got us to the Improv in great time. We got out of our show early, at 9pm, so I called the original cabdriver but he wasn’t in the area so we waited for our scheduled cab to pick us up at 9:45pm; I also called and requested that our cab be sent earlier, if possible, and was told he would be there by 9:45pm, if not early. Fast forward to 10:15pm we still had no cab. I called the company and after another 15 minutes of a busy signal/​no answer, I finally got ahold of the owner of the company. When I told him that it was now 45 minutes past our original pick up time he apologized that it was NYE, which is WHY I booked in ADVANCE in the first place! We ended up being stranded 40miles from home on New Year’s Eve, one of the hardest nights of the year to get a cab. Booking in advance and speaking with the company on several occasions did nothing to alleviate this situation.
I would NEVER recommend using this cab company for any of your transportation needs. I will be telling everyone I know how unreliable this company is.