Sherwin-Williams Paint Store

I was a complete Fish out of water walking in here and these guys were completely amazing. Stephanie Patrick and Benji made my experience here really easy and painless. They’re very friendly and most of all knowledgeable. You will feel the great synergy as you walk in!

Some of the best employees and customer relationships I have ever seen. This Sherwin-​Williams, despite its competitors around them, exceed in their expectations regarding customers, team building, training skills. Their manager, Patrick, along with his employees really show that the strength of a company really does come from its employees, in which the employees take time to get to know the person and create a customer relationship with not only the contractors, but also the DIY customers as well. Every person who works here is an individual who strives to be the best they can be, and works hard for it everyday. Even though the floors were being redone, these employees stepped it up and were able to use teamwork and discipline to get the job done. The workers here are very helpful and mindful, and they exceed the level of expertise in the painting industry, where they are one of the highest profitable stores in California.

This positive review is only for Patrick and Ken. I’ve been in this store more than 4 times. On many visits, Patrick and Ken always helped me out and gave the best customer service with willingness to go above and beyond.
On one occasion I had a mix up with the quantity of paints b/​c Patrick had suggested a certain amount I needed based on my floor plans. I ended up reducing the amount and without any hesitation, he was able to help me get exactly what I needed.
*** Only Complaint I have about the other employees is on two different occasions (Weekends) I’ve come into this store to purchase more paint and a sales associate w/​red hair (don’t know her name) and her coworker (Asian guy) sat in the dark with his foot kicked up at the desk in their office chatting it up. They didn’t seem to have any customer service compared to the usual Pat/​Ken. In fact, it was the opposite. The Weekend associates seem to be unhappy, grumpy and lazy. Sorry to say but its happened more than once and I was greeted w/​an attitude!
If you’re ever planning to buy paint at this location, don’t go in unless Patrick or Kenneth are in the store to help you.

I finally bought a house out in Huntington Beach and my gf of five years hated the gray color in our master bedroom. We decided to go to sherwinwilliams and asked for some help picking out a gray fit for the room. Ken came up to us immediately and greeted us with warmth. He showed all the pilar grays and narrowed the colors for us between mindful gray and light French gray which were, both beautiful colors. We ended up going with light French gray which was ore commended by one of our friends. He told us to go with duration and we did it. It was beautiful finish and the color just looks gorgeous on our walls. Ken helped make our house feel like a home. He is an asset to the company and I wouldn’t shop anywhere else. Thank you for a wonderful paint experience. Colors are harder to choose when there is so many options!!!
–Kelly and ray

Went into the store overwhelmed with what color to choose for my exterior stucco wall. Luckily, ken the assistant was there to help me. Picked out a beautiful color named kilim beige and looks absolutely fantastic on my stucco wall. Ken was very professional and answered all my paint questions. Showed me the right roller cover and proper preparations to make the job o as smooth as possible. I will definitely go to sherwin the next time I have a paint project.

Honestly, I’d give this place a zero if I could. The only reason they get a star is because I liked the paint we picked out for our house.
When we walked in, the guy at the counter was deep in conversation, in another language, with an older gentleman. So I stood behind him and waited to ask my question. He ignored me. So I walked over to the paint samples, browsed around, pulled the colors I wanted, and again went and stood at the line. Nothing. He kept making eye contact with me, but never once stopped to ask if I needed something.
At the time, I was 8 months pregnant, so standing for long periods of time wasn’t really something I was wanting to do. So finally, I said «Excuse me, I’m so sorry, but is there anyone else that can help me?» Then men stopped talking, the employee looked me up and down, said something in a snotty tone to the older gentleman and told me no. Ok. Well then. «Well then can you maybe help me out?» Another look and «In a second.» Done. I left.
30 minutes later I returned with my boyfriend and a friend, employee is still talking to the older dude. The boys get the supplies they needed, and we head to the cash register. He FINALLY acknowledges us, and my friend tells him that we need to purchase paint, what the wall measurements are, and asks how much paint he thinks we should buy. No joke, the guy looks at him and says «You came to buy paint and you don’t know what to buy?» Um… I lost it. Don’t piss off the pregnant lady. I looked him dead in the eye and said «No. he was asking your professional opinion on how much we should purchase to get the job done. He wasn’t asking you to be an a$$ about it. So why don’t you go ahead and give your „professional opinion“ so we can be done here and you can go back to being completely unprofessional with the next sorry person that has to walk through those doors. I’m over you and your attitude, get it together.»
After that he shut up, got us what we needed and I vowed never to go back there ever again.