Smack Center

First off, I have to say that I was a little nervous booking a birthday party for my kids at this place based on the previous Unilocal comment. To be honest, I’d much prefer attending parties than planning them myself, mostly because I’m not very organized and a bit of a worry-​wart. In any case, the event turned out pretty fun, according to the guests. The facility was easy to find and just right off the freeway. The indoor sports area was huge and we lucked out and got the whole place to ourselves that day! The play area seemed well maintained and clean, even the restrooms (which is quite important to us). But the reason why this deserves 5 stars was the party coordinator (Gilbert) who was assigned to us. He was awesome… very attentive to our needs. He seemed to know what we needed before we even knew what we needed, like setting up extra tables, chairs, etc and all with a great attitude! It made part of my party planning a lot less stressful. This helped a lot because the caterer we hired (vendor not associated with Smack Center) totally bombed on the food. The enjoyable venue helped improved the experience for us, for sure! Thanks guys!

The camps here are terrible, even at half price or with a groupon. There is no safety procedure for picking up or dropping off kids. Staff is not properly trained. And it’s no wonder because the program director, Kim, is rude and unprofessional. She is unethical, lazy and sets the tone for poor attitude of the employees. Not a good image for a kids camp director. First she said my groupon was not valid. Then she changed her mind. My son didn’t want to go to the camp after a few days because everyone was mean. Too bad, because the concept of this camp could be a good idea.

Bought a Groupon for a two week summer camp for my two boys 10 and 12. What a joke! First they didn’t honor the dates listed on the Groupon. This I found out after multiple attempts of getting ahold of Kim, the program director. Apparently, she is not a big believer in returning phone messages. Second, they did not honor one of the activities promised on their summer camp schedule. I was told due to poor sales the kids would only be participating in the other summer volleyball and soccer clinics for four hours every day. THIS IS NOT WHAT WAS ADVERTISED NOR WHAT I PAID FOR! Also, did not receive the three camp shirts or water bottle listed on the Groupon and on their poster at the front of the center.
When I spoke to Kim to complain, I was immediately offered a pro-​rated refund. There was no effort to rectify the lack of activities to provided because it was not «cost effective» for them. I spoke to Kim’s boss, Darrick, and was told he would try and find a solution to my concerns. This was after a 40 minute phone call with me just asking for ONE activity to be included in the morning activities that was advertised on their Groupon and company website. After another parent called to complain to Darrick (this parent paid the full $ 350 camp fee) I received a phone call from Kim telling me they were canceling the camp immediately (camp started Monday, this occurred Wednesday) and I would receive a full refund. I asked if every child was being canceled and I was told yes. However, at the time of this review, not every parent received this same phone call. What a lousy way to run your business and a child’s summer camp. The promoted product had great promise, but between Kim and Darrick and I will never return to the this center again. And I will certainly spread the word about their false advertising and lack of organization!