The IT Guys

the worst computer store i ever went to. in the beginning was happy with new battery and ac jack. then hard drive crashed, the guy forgot to put in the windows seven product key in and windows popped up saying this is generic hard drive. over priced for what was done. $ 170 dollars. my neighbor found out a few days ago went there awhile back and said he never go back. i had to tell the tech or first asked him did you put in the product key for windows he said no. i asked him please do it now he did it worked. but still freezes up. cant download my canon camera to it anymore. youtube or any video makes strange noise and freezing up. it happend before i left. i had security on it so no virus. feel like a fool, thought the owner who is never there dave. needs to teach his techs better. i was ripped off. never will go there again. what a joke. dirty place, small and not happy. done

Old, but gold:
Had an Alienware 13 laptop that my boyfriend gave to me as a gift. Always wanted an Alienware machine ever since I saw one as a teenager. Loved the lights on the side, the glowing alien and the excellent sound quality.
Anyways, it was still in the box, had barely any scratched. I was so stoked because I thought I could just plug in and play. Nope. It was upgraded to Windows 10 and was stuck in some auto-​reboot. I attempted to fix it myself with no luck, so I browsed on Unilocal to see if I can find someone to do it for a reasonable price. Happened to find this beloved gem and called to get some quotes. A guy named David answered to phone and asked what was the problem. I explained to the best of my ability and asked me to stop by so he can diagnose it properly.
Came in about a few days later and he turned it on and told me one of the hard drives was corrupt. I couldn’t afford to replace the other drive, but he managed to salvage the working on and installed Windows 7 and some useful software at a price I couldn’t say no to.
Now this sweet computer runs comfortably, better than I can imagine!!! Never have I ever used Alienware, great graphics, runs quickly even on just one drive. Can’t thank David enough for having it completed within a days time. Wow!
Five stars, all for David and his awesome business!
Will definitely see you again soon: D

Wonderful! Working with David is a real pleasure to work with. He is very attentive, kind, and you get the feeling that he really cares about you and your problem.
I work in photography and video; I had a broken laptop that I thought just needed more RAM but he was able to fix the problem by running tests and finding the root source. Apparently, there were cache issues in addition to other hardware specs.
The best part is: he did it fast! He’s always willing to crack jokes and make you comfortable during the process. I sweating bullets bc I had had a shoot that evening. But I was in and out in no time!
I highly recommend coming here.

Miss amazing customer service? I did. I ended up here after reading other reviews and even though they didn’t make a cent during my visit, Jim and Cory were amazing: friendly, understanding, and they even offered to charge my phone for me. I will be back to have antivirus scans, etc. I would trust these guys with my personal information and that’s saying something. I also saw that same level of customer service when they were helping other customers. David, the owner, is also all about customer service. These guys rock, and I will be back so they can make a sale. Thanks, guys, for helping this Damsel in Distress! **Update**: The phone is working, Jim and Cory! You were correct as to the problem and easy solution. I’ll be back.

Great job on my iPad that had a broken screen and got a tempered glass cover for my iPhone. Great customer service too!

Did I come to the right location? Has ownership changed? Where’s this fabulous Dave guy? Because whatever stellar reviews this place has received are nothing even remotely close to the service I received.
Called ahead asking to change am Xbox one controller LED and was told that they could do such a service. Perfect.
Come in, fill out paperwork and drop off the controller with the LED I wished to install. Was told it would take 3 – 4 days. Did not receive as much as a phone call for 3 weeks!!!
On my second visit I walk in to simply pick up my controller and lo and behold it’s in pieces. Not only is it NOT ready, the gentleman working there lets me know that my original controller no longer works (the LED was damaged by their sautering). I asked why no one had called me to let me know anything and the man claims my paperwork was lost. Frustrated af I tell them that I will except SOMETHING by one week.
A week later, no one has called me to update me on the device, nor to let me know if it was ready. Therefore I contacted them and was notified that they were going to simply replace my controller and it would be ready in another WEEK.
So what did I get after dealing with this establishment after a whole month??? Nothing abso-​effin-​lutely nothing. Yes they replaced the controller but that was after their shoddy work and a month of my time wasted.
The best part? No real apology or effort to try and placate me as a customer. Their customer service is as good as their work and level of professionalism: horrible.

the owner is professional and kind. He goes out of his way to make sure you get what you paid for. The work is done fast and it’s priced reasonably

Sad they could not recover data but pleased they were able to get computer working. Nice to work with. Changed a phone battery while we waited for nominal charge

These guys are very knowledgeable and friendly. I was extremely happy with their repairs on two different computers, both which were running alowly and locking up. They performed a tuneup and installed extra softwate at a very reasonable rate. I would highly recommend this place for repairs.

They bought my old Toshiba laptop… Was sitting in my room just collecting dust. They even fix phones and install security cameras… love these guys. I just wish I knew about them sooner. They’re right by Carl’s Jr on Bolsa chica and edinger…
David took his time to show me how to use my phone and install apps and didn’t charge me for that…
Will be back

Excellent repairs and advice! David has helped my family repair and maintain our computers for years! He is knowledgeable and truly cares about helping his clients!

Highly recommend The IT Guys! They are very generous and affordable.
Took in my MacBook Pro last week for viruses and pop-​ups. Gotta say I’m extremely happy with the results. My Mac works awesome now! Thanks David!

I don’t mind that I need to drive out of my way to come to this place because I have a number of computers and I’ve always been able to count on The IT Guys to take care of all my issues that come up from time to time, without the headache I’ve had from many other similar tech repair companies. The customer service is excellent and these guys are both friendly and understand the needs of their customers. The pricing here is very fair especially considering the people here have gone above and beyond for me on several occasions. I recommend my friends and family here when they have their own computer issues, and every one of them have had a very pleasant experience.

David is amazing, he drove out to my house to help me get a new iphone up and running, the guy at the store I’d got it from was in training and clearly needed a lot more of it, but David braved prime time traffic both to & fro to make sure all my technology was functioning, even drove back a second time when the phone continued to act up! Now I’m writing this review with it and I haven’t had a single issue since. David is a patient, wonderful, intelligent guy and he wants nothing more than to put yours and your technology’s relationship back on track! I can’t thank him enough for all the time he spent getting mine to work for me

I have used the IT Guys for years now. I have purchased phones for myself and my family. Then I started taking my computers and laptops. They have always been very attentive and efficient with there services. Best of all they have very fair pricing and our trustworthy. I have been recommending my friends. Also, this is the first Unilocal I ever felt worth giving.
DBH/​Huntington Beach

After a several attempts at having my computer looked by other places I was told that my computer was unsalvageable. This frustrated me to no end because I have vauable pics and videos on there. Just as I was about to trash it and write it off a friend told me to take it to David and that he truly knows his stuff. Something told me to just take it to him even though the other guys had convinced me it was beyond repair.
I dropped it off with David and not even an hour later I got a call back from him telling me my pc was ready and working. I asked if my pics and videos were all still there and he said «yes». I couldn’t believe it. I really had to see it to belive it. Upon picking it up he showed me it was working and I looked through and everything was still there. After what I was told by the other places I had been, I’m so glad I took my friend Abe’s advice and went to David. David you are awesome! THANKS AGAIN!
Just wish i had taken it to him first. What a waste of money with the others. When I find a good place of business I stick to that place. So hard to find people nowadays that you can trust. I highly HIGHLY recommend this place!

Friendly, attentive, very knowledgeable, and Highly recommended. I was beyond satisfied with the service David provided, all issues and concerns I had with my laptop were resolved and exceeded my expectations.
Thanks for the peace of mind The it Guys I will definitely return and refer all friends and family