Vicki Marsha Uniforms

This is terrible, I ordered my daughters uniform online on 8÷18÷15 I ordered them online I just received them today 09÷01÷15 I ordered a navy blue jacket with school logo and that was okay, but the white polo I ordered didn’t have the school logo as I ordered it, my daughter starts school in a week and her uniform is not ready! The polo was $ 19.75 and there was no logo… On my order confirmation it clearly said «with school logo» this is terrible… Now I have to drive from Downey all the way to Huntington Beach to get this fixed… The worse thing is that this is the only place I can go to, to put her school logos… This place needs to put more attention to their orders… Terrible — I don’t recommend this place at all!!!

Customer service is bad. They need to invest to teach their employees to be courteous and be pleasant. I don’t like going to this store but this is the only place in Orange County where I can purchase my son’s uniform. I don’t mind the wait if the employees are actually nice!

I think it is ridiculous that I was forced to purchased such over priced uniforms from this business. My family had to wait for over an hour just to be seen the shop without any air-​conditioning and less than adequate seating. The older blonde woman that seemed to be «running» the place was rude when I was annoyed about having to wait any further for my sons clothes. I spent $ 115 on one formal shirt, one pair of pants, one polo and one pair of shorts and that still wasn’t all that was required. Had I been able to afford the sweater and long sleeve shirt the total would have been over $ 200. This is completely unnecessary, these things could be purchased for a fraction of the price in stores just without the monograms. I was given the wrong size pants and now have to exchange them. I think it is shameful to fleece people for clothes to attend a public school. I do not look forward to returning here.

I typically only use Unilocal to build up businesses. But some things need to be said. 1) the sweltering heat. There is no AC. At an average of close to $ 1000 a family (I’m just going by what it costs me), and hundreds of families a day, they can invest in AC. I can’t believe people work in those conditions
2) By the time your number gets called, your kids are sweat soaked and then have to go inside a little cement box to try on clothes that they can’t get on because they are soaked. The little fitting rooms have no circulating air once you close the curtain.
3) They were out of stock of 3 items I needed. Now what?! My school REQUIRES us to shop here. If they don’t have clothes and my kids start school Monday, whose fault is it? Mine? For waiting too long because my kids grow in August? (my youngest grew an inch in the last 4 weeks and my middle one outgrew one pant size and 2 shoe sizes this summer. So why would I shop earlier? To stand in line to exchange for bigger sizes that they don’t have in stock now?! I’d be in the same boat, folks.
Here’s a tip… If you don’t want to wait for hours in the sweltering heat, go 30 minutes before closing. They’ll get you in and out because they want to go home.

Your review helps others learn about great local businesses.
It is very unfortunate that this is the only place to buy some of the uniform items that my child needs. The owner is one of the rudest people that I have ever dealt with, the process is severely unorganized and the wait time is unacceptable. If there is ever a different place to buy uniforms from, I will be the first in line. In the mean time, I buy the LEAST amount of items from there as possible.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

If you go on a weekend in the summer, figure an hour for every 20 people. So if you get there at 10am and pull 47 and they are at 17, feel free to run a few errands and return! That’s what we did. staff all seemed nice to me, but not nearly enough seating. They should rent chairs for weekends in Summer. Bring a book or an iPad! Yes they are expensive but they have a monopoly on uniforms in OC.

The only reason I go to this place is because I don’t have a choice. Service is super slow. Owner or person in charge is rude, one of my kids asked for a water fountain and after making fun of him, she gave him a 8oz bottle of water and when my other kid asked for some water too she said «NO, you can share with your brother.» Seriously??? After $ 600.00! dlls spent at this place, she denied my son a bottle of water!!! The girls working there, are not even able to guess people’s sizes, another customer figured out my son’s pants size. They’re more expensive than other uniform companies. Poor quality. Im going to have to go back. After washing the shirts for the first time I realized they’re not exactly the same size.

Vicki Marsha Uniforms is a great place to go for school uniforms. I am so grateful this store is here to assist parents with friendly and knowledgeable service. Anyone with kids in private schools knows what a nightmare it is to shop over the summer for school uniforms — we are all there at the same time trying to get our child fitted and each school has different requirements. The staff at the store knows what each student needs for their specific schools — my two kids go to different schools the they knew what we needed.
It is obvious the staff there works really hard to try to keep everyone on track and is really friendly to their customers. I wish more businesses operated with this type of service and knowledge of their product.
It seems the only problem this store has it trying to deal with the diva like behavior of some of the parents.
Go shop at Vicki Marsha!

Like the DMV of uniform shops. They have a monopoly on the school uniform business in Southern California it appears. We switched schools and now we had to endure this store.
Horrendous wait if you go over the summer. But who doesn’t go over the summer? You need to wait til summer to buy clothes that fit your ever growing children.
The waiting area is like the DMV. Hot, kids crying people actually sitting on the floor because the 50 – 75 people waiting with you are too many for the waiting area. And it spills over into the grass area and people’s cars.
I waited 90 min to get inside the garage type room with the actual uniforms then met with a friendly young attendent who helped me size up my daughter. It took a very long time for them to return with the uniforms we ordered. Then another 30
Min to have them monogrammed or silk screened. And then 20 min at one long cashier line.
Our previous school used lands end and prior to that Normans uniforms. I would never design a business using this model. I hope the owners will walk in the shoes of their customers and make a better way to purchase their uniforms. They need more space for more seasonal attendants to service their huge population of customers. Not everyone is able to attend an on campus sale due to summer camps or work or vacations.
If you must purchase uniforms here go first thing in the morning or plan on waiting and waiting and waiting like a schmuk with your very patient children.
2.5 hours for one child. Unacceptable.

Crappy business. She doesn’t know how to process people timely. You take a number and have to wait in a lobby without enough seating. Waited in my air conditioner car for an hour and a half only to be back after 3 numbers passed me. She turned me away. Old fashion take a number system. Do yourself a favor and find a different vendor.

Unfortunately if you attend a private school in the OC area you have to deal with this business! Very rude, not helpful, and a very long wait to get this horrible customer service!

Bankers hours and closed Sunday and Monday. Understaffed. Slow service. Air Conditioning does not do a thing for the 40 plus parents and children waiting in their inhumanely small waiting room in the midst of summer doing their back to school shopping. And since they have bankers hours, you are pretty much forced to shop when everyone else has the time to go there. Setup is reminiscent of a store that knows they have a monopoly on the market because the schools do not give you the option of buying elsewhere so the owners are going to get paid no matter what so that does not incentivize them to provide better service. Business practices of bygone era. Thank god for large customer centric establishments like larger retailers. This is the epitome of what it would be like if there were no Targets, Walmarts, etc around. People like to hate on these retail giants but if you were to ask any of these 40 plus parents waiting on Marge to take your order, they would agree.

Is there a way to give a half star or none at all? It was a two hour plus wait to get in today — to buy school uniforms! The staff is rude and unhelpful. It baffles me how this place stays in business. The only thing I can guess is that the schools that use it get kick backs or some incentive for their business. They are certainly completely unconcerned about providing even decent customer service. I will do what the previous post said, which is buy as much as I can from someplace else. I will also be contacting our school administrator to strongly suggest that they find another place for their account.

This place is a nightmare. The owner is so unacceptably rude such that it is astonishing and baffling. The words «customer service» are completely lost on her and her team. This year’s visit was even worse than last year’s (which is hard to fathom). We will buy the kids’ trousers and shorts from another vendor and order only what minimums are necessary from here. Only making matters worse is that the quality of the uniforms are garbage and fall apart rather quickly. Really don’t know how she stays in business.

I’m usually a very positive person and very rarely do I like to complain about a business, but there are certain occasions when it’s warranted. My children’s school (unfortunately) contracts with VMU and they make occasional visits to our school to do fittings and sell in-​stock uniform items. Today, they were at our school and I kid you not, it was organized chaos. There was no general flow to follow as they only sent 3 people to help a school of 450 kids. I started helping myself to some in-​stock items as my daughter did not need to be fitted, therefore I didn’t see the need to wait for an available employee. They were obviously overwhelmed. The bad customer service began when an employee was standing next to me and I asked if a certain item was a sample or for sale. She barked back in a sarcastic tone, «well of course those are for sale. They have your school logo» That caught me off guard but I held my tongue as I’m non confrontational. Finally, I was about to get in the checkout line when I was rudely approached by one of their staff and told to go wait in this long line of people (who were waiting to be fitted) in order to checkout. I was visibly upset from the previously rude woman and I had already spent 20 min choosing items to purchase. Therefore I put everything back and walked out. Unacceptable. If there are ready-​to-​purchase items available, one should be able to pick out what they need, checkout quickly and leave. Rude treatment by the staff makes the shopping experience highly uncomfortable. All I can say is, if I were in charge of choosing uniforms, Vicki Marsha would not be getting my business.

I have not had issues with VM in the past however this year I have ran into a couple already.
1. I ordered a new set of uniforms for both my son and daughter and they where shipped to my home however the size of their PE shorts were not consistent. For some reason some LG shorts where larger than other LG’s in my order so I had to drive 25 miles to exchange them. When I arrived there was a super long line out the door and even though I just had to exchange 2 pair of shorts I was told I had to wait a hour.
2. Today 9÷6÷2014 I called VM before I drove there to buy 2 pair of additional boys navy shorts, I was told they had them in stock and to just come by to pick them up. I arrived and was told I need to 45 minutes.
Why didn’t anyone tell me the wait would take an eternity? I told the person on the phone I was coming from far away. Also the person at the front came across as rude with some attitude when I asked a question.
VM service has declined in my opinion in the past few years.
I think since they have grown and have more business these days they have not kept up with the number of customers that visit their store. Need more staff or have a line for people that need to try on or buy bulk and another line for quick orders of one or two items where no try on is required. A lot of wasted time spent at this place.

Not happy they won’t exchange uniform vest which is not monogrammed with child’s name just school patch. I’m not asking for return just exchange for smaller size. It’s not like another parent won’t be ordering a vest in this size in the next year. I’ve spent hundreds of dollars in the past 3 years and for them not to exchange something is a joke.

Uniforms!
The school year has starting and I am so glad I picked up the uniforms three months ago. VM offers discounts if you purchase them early. New school and a new uniform. The experience here was much better than the last place and more reasonably priced also.
I received excellent help and service and the folks working here were familiar with what the school rules were and what was the accepted lengths and sizes for certain grades. They also had all the details on which sweaters and jackets were the preferred ones by the kids.
Yes, I did come early and there was no mad rush to get uniforms. However, this place left a very good taste in my mouth and that is rare for any non food place to accomplish.
VM-​I am a fan.
Vicki Marsha Uniform in Huntington Beach… another reason the OC is the best place to live!

We went in here to get uniforms for my son for school. Since he is going into the 1^st grade and we weren’t sure how to fit him, the sales people were incredibly helpful and patient. They spent a few hours with us trying, measuring, altering until he was all set for school. They are hemming the pants and mailing them to the house so we didn’t have to wait around. Kim was particularly great in helping us get just the right size. Thanks everyone!