Harbor Freight Tools

When it comes to tools, I USUALLY try to go name brand… why? cause I’ve tried the generic stuff and it usually breaks, bends, strips, etc. It hardly ever is built strong enough to handle large projects for long duration of time. Hence the reason I get skeptical purchasing something from Harbor Freight cause majority of their stuff is generic brand, and oddly enough, it has a lifetime warranty. I’ve never read what the lifetime warranty of the items are but quite a few products do have the warranty. I have purchased dolly’s and hammers and ammo cans and so far, I’ve been very happy with them! Nothing has broken, nothing bent, and everything is working properly. I would be choosy as to what I would purchase from Harbor Freight, but its not as bad as I thought it would be. For the pricing, you get a decent product!
I recommend buying from Harbor Freight, but maybe be careful as to what you are purchasing from there. Sometimes, just sometimes, the brand name is just worth paying more.

If you are actually reading this review I guess it’s because this 5 star stands out from the average 1 star
My scoring is based off of the overall experience over the cost (Value)
After reading a handful of the 1 star reviews I don’t really feel that they are fair.
Long waits in line, not the most knowledgeable staff and unorganized store seem to be the complaints.
I don’t hold Harbor Freight to the same standard that I hold a store like Sears to. Harbor freight is harbor freight, with that considered, I think we get what we pay for at a minimum, which is cheap shit China tools which are generally for very limited use or disposable at a unbelievably low price.
They are obviously under staffed and I’d guess the employees don’t make a hell of allot of money. This is part of the reason that they can sell the crap they do for so cheap. If I show up on a weekend with the store packed I don’t expect to sail right through the checkout, I also don’t expect to find Bob Villa or Tim the tool man Taylor cruising around the store asking if anybody needs help
As for the tool quality– the quality of craftsman tools has gone to shit, they are now made in China, possibly at the same factory as the Pittsburg brand. The only difference being the «craftsman» stamp and lifetime warranty, which you pay out the ass for.
The employees at the checkout were friendly
I found what I needed quickly and picked up a few items that I didn’t need and got those too…
If you’re in need of some disposable tooling and in the area this Harbor Freight is just like all the others I’ve been to and you get what you pay for.

horrible service. went on a Saturday to buy an item. they didn’t have it in stock and was told that they’ll have more on Wednesday. went on the following Wednesday and the associate working that area ignored me twice when i was flagging him down. i saw the eye roll you did, sir. when i was finally able to get his attention 5 min. later, he said he will check on the computer. i waited another 5 min. but he never came back. when i was walking out, i see him in the front obviously not checking.

1. You can’t find anything, because everything is a mess or they don’t have the supplies.
2. Girls are so lost they can’t find anything either even when looking on their computer
3. When you ask for help they are in a hurry or on break???
4.employees avoid helping
5. So you just end up walking out trying not to stereotype?

Why in rhe world would a great store like Harbor Freights have only 3 cashiers and 2 lines? Why not have 3 lines instead of long ridiculous lines and fustrated customers waiting?

My dad was visiting from Colorado and he recommended Harbor Freight over Lowes. All we needed were some caster wheels which I’m super pleased with, but I was really amazed with all the power tools as well.

Wow! Weird tools that are super cheap. This place is as big as a supermarket. Incredible variety of stuff I’ve never seen. Friends have complained about the quality but I always lose tools before they wear out.

Incompetent cashiers… they let customers answer phone calls and allow them to wait to finish their conversations with long lines behind them. Even the managers don’t know how what they’re doing.

Very bad customer service. As I was going to pay a line opened up with another cashier by the name of «Suzy». I walked up to the cashier register to pay and she refused to charge me first. She said she had to charge other people waiting in the other line first. There was only 1 – 2 people only one of the people came to pay. I waited behind them and to pay and she still refuse to charge me. She charged another man that had came after me and that was in the other line. She must of had a bad day or something to give me a hard time like that. I didn’t say a word to her. I will also call her headquarters and store manager, since that really upset me.

Like any other retail store, if you go when it is busy, like the weekend for example, staff will be stretched thin. Otherwise, I have had nothing but good experiences at this location. Personally, «Tuesday» (yes, that’s her real name) and John the manager know their sh*t and will point you in the right direction when you ask questions. As far as the quality of tools here, Harbor Freight is mostly Chinese made stuff. So you get a cheap tool for a cheap price. On the positive side, most items do have a lifetime guarantee. This is the hidden secret. Why pay 3 times for Craftsman when you can get the job done for ¹⁄₃ the price and be assured that you can get it replaced for free if it falls apart?
If you are a tool hog like me it is worth paying for the Inside Track Club membership of $ 30 for one year. You will more than make up the difference when you buy discounted stuff. Weight the pros and cons here. For me it was a good idea.
Like any home improvement place you will come across «lost» patrons that do not know their hammer from their jack stand. Be patient when you find they brought their entire family of 6 to buy a measuring tap and hacksaw and they all happen to be cluttering the isle your your item is located in, lol.
Unrelated the Harbor Freight itself, this shopping center, like most I’ve come across in L.A. are made for people and their cars. More of a general complaint about attitudes in this town but this center would be much better in my opinion if it had actual bike racks in front of stores. I do my local errand runs on bicycle and find myself tethering my (expensive) hybrid bike to trees, sign posts, utility poles, etc. Makes the parking area look bad but i have no choice :-(

They should have more people working here! They only have like 3 persons there… we have to be chasing a guy so he could help us… It was only one poor guy name john who was helping all the guys smh

I’ll have to say I am a fan with Harbor Freight Tools now. They sell a variety of tools form automotive to home repair and the prices are very low. Now there tools do offer a lifetime warranty as well so in theory you can just return them and they should give you a new tool.
There tools seem to be pretty god quality, however for those of you who don’t know why tools are very expensive like Craftsman, Snap-​On, Matco, etc. is because they use better steel so they can be thinner. This thinness can be quite handy especially when working on a car with tight spaces.
The staff is mix and match. I had a coupon for a free set of 6 screwdrivers and the man in front of me tried it with one cashier and she said «no». However I tried the same coupon with another cashier whom of which just saw what his co-​worker did and he said, «I’ll give it to you anyways». So a huge plus and thanks to him.

This place has really affordable tools. Keep in mind that they are not the common name brands that most people are familiar with but if you take care of them, they will last you a long time. Parking can be challenging but it’s Huntington Park… what do you expect?

This is one of my favorite stores to shop at.
This store had very little personnel on hand to assist their clients.
This should be addressed.
I love the off the wall items that they carry. You just never know when your gonna need some of the fun things they carry.

Very helpful staff and great prices… Whats not to like?!
Huge inventory !!! Me like :)

Pleasantly surprised, plenty of choices. Like a Home Depot or Lowes, plenty to see but man do they need more floor help. Mike was very helpful but poor guy, he was the only person trying to help 100 people.

Awesome place

I was looking for a closer Harbor Freight Tools location as opposed to the very small PCH location. Wow! This location is huge. It’s conveniently located in a huge shopping center area, so the parking lot is huge. This location had everything that I saw on the website. So I was very happy about that. One thing I noticed about a lot of the open merchandise… they are being pilfered by shoplifters. So before you buy any open products like sockets, etc., make sure everything is there.
Checkout is fast. Stock is plentiful. Store is huge. Shared parking lost is huge. Only downside is the chronic shoplifting that is occurring here. So you have to checkj whatever you buy to make sure everything is there. What a shame. Prices are cheap. Why not just buy instead of stealing? Wow! I guess the location of the store has some play into that. It is in Huntington Park, down the street from Vernon. I think they need to hire some decent loss prevention agents or something. Ive never seen so many missing pieces and torn packages. Otherwise, this is a better alternative then the very small PCH location.

newly open (a week old)…Clean & big.