Pep Boys

So poor service
The guy complaining all the time because I want my tires rotated.
The guy take so long for take the key of my car when the customer service give.
Ready I pay for it.
Is not free !!!

Came in to buy the 3M cleaning solution for my headlights and asked about a tire rotation. So I come back the next day and get my tires rotated and also get an oil change. Didn’t wait that long and Israel was very helpful. Thanks for helping me out Israel I appreciate it.

The guy that helped me said he would use the 30 $ off alignment coupon and than i go home and realized he didnt even do it. I spent alot of money there and could have went somewhere else for cheaper. I dnt like the dishonesty; will not be going back.

Jean-​Paul and Miguel were awesome! I had rescued a kitten and was taking it to the shelter when it crawled under my brake pedal into the dashboard. I drove to Pep Boys and they immediately helped me open it up. I was able to coax it out with a you tube video of a momma cat calling her kittenS. I was even able to give it to Jean Paul’s girlfriend who wanted a kitten. It was a happy ending!
They were patient, kind and very helpful. I recommend going here for great customer service! Thank you again!

Edith is the best assistant manager in Southern California :-) Because her customer service was a five star servvice!
FRED

I had a wonderful experience dealing with employee, Brian Diaz. I went in to change the alternator on my car and he showed great customer service and explained everything. My car was ready in a couple hours just like he had said. I will definitely be back for further work on my car.

A few days back we took our truck to get service and we had a horrible experience when our truck was left unlocked and broken into. We were really upset but Miguel the service manager was really nice and helpful that in less than two days we were refunded for our missing items. Regardless of the ways of the world we will continue our business with pep boys. Very happy with the immediate response and efficiency of the Manager Miguel.

I had a really great experience, over the weekend I noticed my breaks making a weird noise and I also noticed my car was not breaking the way it was suppose to, so I brought it to Pep Boys for there break inspection and turns out it was a really big problem! Well the mechanic took care of it and one of the associates name Brian Diaz also took good care of my needs and made sure my car was drivable and safe! Thanks guys!!! Keep up the great costumer service I will definitely be returning for any of my needs !!! highly recommended!

Hi everyone–
I went to Pep Boys, I was desperately help for my car, Brian helped me out. I do appreciated because my car was not working start and Brian willingly to help me out and drove to my car just like 4 block away from Pep Boys. Brian bring jump start box to fix my old battery work then drive back to Pep boys technical staff fixed my car for oil change and new battery box.
I do appreciated about it. Staff are always friendly and easy communicate with them because I am deaf.
By the way, Brian’s manager. Just want to say THANK YOU!

Miguel and Luis were very helpful. I was having problems and they answered all my questions and fixed the problem. I live by encino but for this high quality service I won’t mind the distance next time I need anything.

Came to because my job required it. (über and Lyft)…if you need a free ride download the app and enter code UBERCLAI or CARMEN187 for Lyft for $ 25 free!!! Must put code before requesting.
Anyhow I came the day before and they were so backed up. So I called the following day asking if they were able to do the inspection for me and they said that they were very busy but they would go ahead and do it. I spoke to Miguel and he tried so hard to help me out. He was professional, kept me updated and answered all my questions. He genuinely cares about his work and his customers! If there could be people like him in every pepboys… shit every where customers would be crazy to it like him. He also has a great sense of humor and always provided me with peace of mind.
10 stars for him. He remembered me from the day before and helped me in every way. Thanks Miguel! You saved me a lot of headache.

my name is carlos I recently went to this pepboys in Huntington park
all I can say is im disappointed with the service and customer service
I showed up at pepboys around 5 30 I standed by my car in front of their shop and no one seem to ask if I needed help I had to walk in to the store inside leave my car unattended while I spoke with a gentlemen named David Macias. while I showed him my paperwork and explained what was my situation he wrote it down in a paper and told me we will look at it never told me estimate time of wait or if I had any people waiting I ahead of me while this happened I walked around the store looking at the merchandise inside wich took me about 20 minutes then I walked outside and saw my vehichle still in the same position I had left it wasn’t touched nor moved I look indide the shop I see 2 mechanics working and 3 of them sitting down chit chatting to each other. I see abother vehichle show up and hasn’t even parked and is being attended right away customer hadn’t even got off the vehichle.
Finally after another 30 minutes off me waiting outside they decided to take my vehichle in to work on the technicians name was Ernesto rodriguez. I was looking at the mechanic lift my vehichle and take the tire off took the tire off the rim and in less than 3 minutes he was assembling back into the rim.
he started to mount the tire back didn’t even bother to balance the tire before putting it back on. I had paid for the road hazard wich included flat repairs and balancing gentleman never called me in to look at what he was doing or what he was recommending. I have seen and known my vehichle for a while and I know my car needs more than front and rear struts/​shocks the technician didn’t do a proper inspection never lifted my hood at anymoment to see what wls I needed under the hood failed to recognize I was outside watching what he was doing. after everything mechanic just put the tire back on with out properly adjusting or torqueing the tires to the proper specs. I drove home and looked at what he had done where the tire was marked had no nails looked around it looks like he did a quich patch witch I could have done my self. but I wanted it profecionaly done I have never been more unsatisfied with mechanics I had a
order number 2 108 465
service writer David Macias
Mechanic
Ernesto Rodriguez
believe me I wont be coming back to your store

Went in for an oil change and Brian really helped me out. He allowed me feel confident that they were going to properly do their job. I highly recommend people to come get their oil changes at pep boys.

Awesome service at this pep boys location!
Brian was an exceptionally great help and made sure I was taken care of from start to finish. I went in to get new tires and they informed me that I needed new front brakes. I returned to have that service done as well.
I Will definitely be returning in the future and recommend them to anyone who is looking for somewhere to take their car to be serviced!

Keep up the Great Work! Awesome Fast Service! Thanks for the great customer service!

All my cars are «pep boys» cars since I bought them new. All my maintenance has been at Pep Boys in HP. From tires to scheduled maintenance and oil changes. I’ve been a happy HP Pep Boys customer for over 15 years.
Most recently earlier today I went in for an oil change on my wife’s Expedition and didn’t realize that my coupon had expired a few days prior. The attendant Brian D still accepted my coupon. He wanted to make sure I was satisfied.
It’s rare that a customer oriented business cares for their customers. We are fortunate that Pep Boys is such a business and that it is in our city. I commend Pep Boys for hiring such courteous and professional staff that greets each customer as they come in and go above and beyond in customer satisfaction.
Thank you Pep Boys and thank you Brian D for a job well done.
Edward E

I had to get my evap canister and solenoid all replaced at once in time to pass my smog check. It was pretty stressful at first trying to find where to go since I know zilch about cars, but luckily I found this Pep Boys. If there is any place that values customer service, it is this Pep Boys location.
The staff is very chill, super nice, and they go above and beyond to make sure your repairs don’t break the bank. Brian Diaz is the man to see. He hooked it up with my evap canister and solenoid. I’ve had tires, a catalytic converter and rack and pinion replaced at different businesses but none have been as helpful as this Pep Boys.
If you’re like me and don’t have a regular mechanic shop to visit if you need repairs, come to this Pep Boys. I will definitely be coming here in the future and will refer family and friends to this location.

Had a flat tire and I came here for a replacement, and Miguel assisted me and was very helpful, had my car ready in no time… My mom loves this place and I see why…

Eek! Methinks not; one star rating. Is the only way to rate the Huntington Park Pep Boys service department. I took my car to get serviced here. I was told by the costumer service rep that it would take less than two hours, so I left and came back in an hour thinking the service job should almost have been done. WRONG! From the waiting room I could see my car was on the lift, and NO mechanic in sight. They must of all been on a break cause I didn’t see not one in the shop. When the mechanics finally showed up they were patronized by a manager, but by then it was pointless. I had to wait another hour and half before my car was done. I wouldn’t recommond this place to anyone. Excessive waiting is a likelyhood if you come here…

The service is better than All American’s service, so I guess they’ve passed my test, but the cleanliness of the restroom needs to be a focal point; spreading possible bloodborne pathogens to customers isn’t exactly what I’d like if I were the owner, or franchisor. Everywhere I go, I judge based on the restroom’s cleanliness, and this Pep Boys has failed miserably.