LensCrafters

Walked in the receptionist asked if she could help me. When I told her I had made an appointment online she insisted I couldn’t have and with attitude.
I know I did and got a text and email about it.
She said I would have to wait a while since the optometrist had a couple people to see. Not a problem. She took my insurance and before even seeing what was covered by my insurance said 90 dollars for an eye exam.
I later read through the new member papers and saw they charged for other services you may not want in your exam.
Since I knew my coverage. She lowered the price to 39 dollars? Not sure where she got that price either.
After my eye exam went to look for frames. The woman there were helpful but gave me a high price for eyeglasses that I would have bought with my in-​network insurance allowance and copay.
She first gave me the price of 388 and later gave me another price of 166.
Like many of these posts be very careful what they charge you for and careful to discounts that’s they will not include for you. Also make sure you know you’re coverage other wise they will charge what they want.

The glasses were ok but after using my discover card there that I hadn’t used in a year I got a call from discover card that thousands of dollars were charged on my account. Some one there is less then honest, either at that store or in the accounting dept. Beware!

I recently went to LensCrafters to get new lenses for my glasses after the coating started wearing off on the old ones. The salesman talked me into getting new frames as well. It turned out the prescription of the lenses was off, so I got the most recent one from my ophthalmologist’s office and had their optometrist double-​check. One of their opticians said it was better for me to get smaller frames than the new frames I’d just purchased (I’m petite with a small face). I saw the salesman there who’d helped me in the beginning and told him I wanted a refund since I was within the 1-​month guarantee. He went nuts to make me reconsider and when I insisted I didn’t want them, he became very unprofessional and threw a tantrum telling me «Oh, these are garbage now! $[cost of glasses exaggerated] down the drain!» He even had the nerve to tell me that the old glasses I was wearing made me look poor. I was so aggravated, I wanted to just get up and leave the store. I told him to just give me the refund and although very unhappy about it, he complied. Very disappointed, never returning again for eyeglasses. This salesman was very rude and unprofessional, only cared about making & keeping a sale. I wish I could remember his name but I hope no one else ends up with the experience I had.

Horrendous! Long waits and terrible staff plague the place. They made my lenses wrong (I paid for thinner lenses, but didn’t get them. Their solution was to discount my lenses instead of doing them correctly). I wanted the sides polished, but they had ridges on them. One month after getting my glasses, the lenses developed spots due to some unspecified coating on the inside of my lens. Lenscrafters claimed that it was because I didn’t use Lenscrafters’ brand of lens cleaner (40 years wearing glasses and another optical store said this was nonsense). They replaced the lenses, but the spots reappeared six months later on one of the lenses. When I went to another optical store he noticed that part of the frame (an internal cushion housing the lens) was protruding and torn (the new place repaired it for free, but I needed to send my frames out). Lenscrafters is more adept at making excuses than producing decent work.

Came to that location twice with issues with my recently purchased eyeglasses, both times turned away by their customer service. Other Lenscrafters locations helped me out without major issues. Will never use their Huntington location again, very unpleasant experience.

My daughter’s eye glasses broke and she had State exams the next day. I called 20 mins before closing and they said «Don’t worry, just get here.» Tina helped me right away and fixed them within 5 mins at no cost. I didn’t even purchase my glasses from them. My eye care doctor (Woodbury Optical) refused to help even with 30 min notice so kudos to LensCrafters… especially Tina!

There are about a million places on Long Island to have your eyes checked and purchase new eyeglasses or contact lenses. I’ve tried a bunch of them over the years, and I have to say the Lens Crafters at Walt Whitman Mall and its attached Optometry practice is the best I’ve found. It was easy to make an appointment with the doctor online, and the Optometrist who took care of me, Dr. Mark Schnur, was the best and most thorough I’ve ever encountered. He not only took the time to do a more complete eye exam than I’ve ever had, he took the time to explain everything to me so I knew what I should purchase in terms of eyewear and what I should be aware of going forward. The young lady at Lens Crafters who helped me afterwards was superb: incredibly knowledgable, patient and helpful. I was extremely impressed with the tools and technology she used to help fit me for progressive lenses. The results: two pairs of glasses that look great on me and completely address my vision issues.
I was surprised to not find a listing for this business on Unilocal (although there is one for another doctor at the practice, Dr. Brian Berliner) and I thought this place was worth sharing with others. Absolutely recommended!

Worse eyeglass experience ever. Replaced glasses I lost– had an eye exam, got a new prescription that ended up being 2 prescriptions weaker than the ones I lost. Despite saying they can make lenses onsite– many prescriptions they cannot– make sure you know this before ordering if that is important to you. Otherwise, Expect a 7 – 9 days wait… And expect to pay a fortune. Be careful to review sales prices versus AAA discounts and the like because if you are not up on the math– the salespeople will not tell you which is the greater savings. Also, if you stop in for an adjustment on your purchased frames be prepared to wait if there are paying customers. I am sitting here now– waiting 25+ minutes because only one of the 4 people here can do that and she is busy with a paying customer as well.

Went in and was greeted. They have a good selection of glasses. They are understaffed. We waked for a sakes associate for some time.