Macy’s

Not a bad place to go for home products (towels, bedding, etc.) when sales are going on. However, the store is dirty and disorganized, especially the dressing rooms, which have mirrors repaired with duct tape.
Checking out was rediculously slow, sales associates were moving in slow motion. Our associate took the time to complain to us about her property taxes and mortgage of all things. An uncomfortable and unprofessional experience all around.

After the experience my boyfriend and I had with Marilyn last night, I could not get to a computer fast enough to write a review about her. Marilyn works in the women’s shoes department and she managed to make such a lasting impression that I felt obligated to commend her. Since I work in customer service, I know the significance of making every interaction personable. She far exceeded my expectations last night. She did not simply get the shoes and complete the sale, but she did it with a smile and such effortless friendly and delightful personality. I truly hope that management does check the Unilocal reviews often enough for her to remember us. She joked with my boyfriend about his coupon-​ing expertise and although it was brief, we truly did appreciate her character; instead of being a robot salesman, which happens more often than not. So thank you Marilyn! Your stellar service does not go unnoticed. Macy’s does need more people like you.

This beautiful Long Island Macy’s finds itself nestled within the Walt Whitman Shops – a veritable cornucopia of stores, both indoor and outdoor. It is one of the best Macy’s in the area, as evidenced by the diamond pattern which adorns its exterior.

I’m embarrassed by this Macy’s. They don’t really have a good selection of anything and they never seem to be busy. The clothing area is a mess and the lines are so long, with so many unattended registers around. The sales associates can be condescending and it feels like the store is stuck in a time warp. There never seems to be anyone around in the dressing rooms and I always feel like I have to track down people to help me. Coupons never seem to work so it feels like a waste of time for me to try to get deals, only to be told by someone that they don’t apply. The only luck I’ve had is at the urban decay counter. I got ignored at the Clinique counter, and given an attitude at Chanel so I thnk I’ll stick to sephora.

I like Macy’s for a good deal every now and then however, the Roosevelt Field Macy’s is so much larger with such a large selection! I find it difficult to find a register without an unreasonably long line and often come across the employee who directs me to the next. and the next… and the next register… Some depts are a bit congested and disorganized. I have a few go-​to salespeople who are friendly and helpful but the overall majority just seem disinterested.

This is directed to the mens shoes dept. there were two men working the floor and one was on the phone with a customer (we were the only two in the whole place) the one on the phone told my boyfriend that he was VERY busy and couldn’t help him.(he didn’t even grab the other man in the dept to help us!) wtf I love macys but this made me really angry.

I see some negative comments about Macys
you won’t see one from me
I love Macys
so this one is clearly NOT filled with as much as Herald Square it has a full serving of shoes and clothes
service I find always to be friendly
for normal regular clothes there are always coupons which make you feel better about buying and there are always the brand names I like including Tommy H and Carters
really the clearance rack a Tommu Hilfger dress shirt 4dollars and change? really why buy in a thrift store when careful shopping at this store can yield great deals
plus Macys has an easy no hassle return even if you cant find the receipt, they put little stickers on everything which indicates the buying cost
Macys has come through in finding everything for the new baby to buying grandma a stunning winter coat at very fair price

This review is for the Bridal Registry Department:
I have to say, my fiancé and I were absolutely blown away by Denise in Bridal. She was friendly, and helpful and gave great advice. We were just walking through when we stopped by the bridal area. Denise accommodated us without an appointment and gave us the low down on registering. She gave us a very generous welcome bag and gave us our price gun and sent us on our way. Periodically she would check in with us and see how we were doing. She gave us her honest opinion about products and was really terrific. Very pleased.
We were disappointed however in some of the sections at the Macy’s. There was no one in the mattress section. We were browsing and looking at mattresses for nearly 25 minutes and not a single employee walked through to ask us for help. We had a bunch of questions and really could have used assistance.
Other than that, we were very pleased with our experience!

This review is directly and solely association with MAC cosmetics. Strolled in here a few months ago and told one of the women that I need desperate help! I said I had no idea how to do my makeup and I needed advice. She happily sat me down in one of the chairs with extremely bright lights and went to town. I liked the way I looked and I said okay I’ll take it all! She rang me up for a moisturizer, BB crème, brush for foundation, powder, and a liquid foundation. $ 150 bucks later… holy crap. Anyways, came home, tested out everything and wasn’t blown away but it did the trick. After about two weeks I noticed that the makeup brush the women at MAC, «swore by» was starting to lose its bristles all over my face! Not cool. Also, I was going through the BB crème way too fast it seemed. I went back to MAC and spoke with a different women and explained to her the difficulties I was having with the brush. She looked at the brush given to me and told me she never would have recommended that one to me and that I should try a different one. She charged me for the new brush and didn’t allow me to return or even exchange the one I had purchased two weeks prior, even though I was dissatisfied. Anyways, I tried out the new brush and I liked it. A week after that I realized that the foundation color I was given was way too light. I came in attempting to return that and exchange it for another color and a third woman agreed that the color was way to light and that she never would have recommended that color for me. Talk about not being on the same page… very annoying that each time I came in here not only was I being charged for new products but each time I was being recommended a product completely different than the one picked up before.
Okay, so I’m ranting I know. Bottom line is this, MAC is expensive. I don’t want to keep having to come back and buy new products because ones recommended to me by one person are frowned upon by other workers. Get on the same page!!!

Let me preface my review by stating that this is specifically directed at the Origins store within Macy’s not Macy’s itself.
I came here to exchange two items that I purchased on the Origins website. I picked out two things to exchange it for, one was more money and I also picked out an additional item that I was going to purchase. First, I was told I could exchange them after I explained I purchased them online.
Then the employee was unable to complete my transaction, in the middle of this, she proceeded to stop helping me, leave the register and start helping another customer pick out items and then she rang that customer up. All the while I’m standing there in disbelief.
Finally, she continues helping me and explains again that she will try to return the items once more but she never returned items purchased online before. She then started giving me the I’m new excuse but not in a nice way, with an attitude. I asked if she could please call a manager. She called over someone from another dept. and then that person stated that I couldn’t exchange the items with an online receipt so I would have to get the non-​receipt price which was lower. I explained that this was ridiculous as one item was an evenly priced exchange.
Then another woman comes over and states I can’t exchange them because I purchased them at
and this isn’t origins… um. excuse me? I said to the lady «Am I not standing in an Origins store right now»? Mind you, this isn’t just a counter, it’s an actual store within a store. They proceeded to tell me that I couldn’t exchange them at full price, I did not understand this. They then were going to call a 4^th person and by that time I had it.
I went to take my items back, I had my credit card on the counter and the girl tried to stop me from taking my card, then she placed her hand on top of my mascara as to prevent me from taking it. I grabbed the mascara and the other item and my receipt out of her hand and walked out.
I wrote a complaint letter and posted on their Facebook page, I also called Origins customer service and Origins itself has terrible customer service. But, Macy’s is responsible for this because why would you put a new employee all by themselves in this store when clearly they have no help that’s handy or competent! And what difference does it make if I purchased the items on the website, I was doing an even exchange for one of the items and the other item was adding money! I also was going to purchase something else, so you just lost a sale as well! How about making an exception for the lousy 2.00 and gaining another 20.00. DUH Any good manager would’ve figured that out! This is by far the worst customer service I’ve had in a long time and I will never go back here!

I only come here for the MAC section, as pretty much everything else at this store sucks.
Clothes are disorganized and on the floor most of the time, the shoe department looks like a tornado hit it, and you always have to wait in a long line to purchase anything in the other departments.
The MAC section is large, and they have a good variety of makeup. It is almost never crowded, unlike other MAC locations at other Macy’s and other malls.

Department Store.
Macy’s has been in operation in one form or another since — 1843. Yes, I was impressed with that too. At one time Macy’s was a very exclusive shopping destination. Not so much these days.
Since becoming a part of the Federated chain, Macy’s has gone downhill in my opinion. Federated even changed the name to Macy’s inc. to try to spruce up the image — but the proliferation of Macy’s stores has diluted their exclusivity.
The Walt Whitman location is like a zoo– there is no other way to describe it. People everywhere, merchandise everywhere: good luck trying to find what you are looking for.
Macy’s does do some things really well– the Cellar area for instance is great for scoring great deals on kitchen goods– small appliances etc. The clothing areas are a disaster — it is not that Macy’s doesn’t care, but by trying to appeal to the masses they get the crowd they were looking for.
Macy’s — clean up your act!
Parking all around.

Not the best Macy’s in New York, but I always have found good sales when I was here and the staff is extra nice and helpful. But stick with your local Macy’s, as this place is nothing special.

They spelled Messy’s wrong on the sign.
As Bette Davis said, «What a dump!»