Michaels

Michael’s is my favorite store in almost the entire world. It has the biggest selection and variety of household decorations during the holiday season plus it just has everything that you need for arts and crafts and perfectly fits into my creative personality. Any time that I go there I know that I’m sure to find everything that I want according to the season of the year. They always have things available and just in case if something does run out they always have an extra stock in the back. The Michael’s in Melville is exceptionally helpful. Also Michaels has something that makes it extra ordinary. They actually have classes that offer arts and crafts. If somebody like me for example, like to do arts and crafts but is not that good at it, unfortunately, they can go to Michael’s and get hey brochure and start learning to be more creative. So Michael’s does not just give me the satisfaction of having a home decorated perfectly in holiday décor but also offers me classes to learn how to improve myself.

I love Michaels usually. .i LOVE CRAFTS… however the customer service in this location is not consistent:/ sometimes its great (i will ask for help and receive great service) other times its mediocre. Most of my frustration is at the checkout. Long lines at times, the cashiers seem miserable and NEVER let me know about events for sales, coupons, or future events. I did not know about online coupons i could pull up on my smart phone until i ventured online of my own accord. They really do need more passion for the «craft.» No pun intended.

I try not to write negative reviews but I’ve had too many instances at this Michael’s to let it go. The staff is very rude at this location. In my most recent trip at the register when the sales girls scanned my item it didn’t show that it was on sale. When I informed her that the sign said the trunks were 40% off she rudely says «no they aren’t» I informed her there was a big sign saying that there was 40% off all kids trunks she told me «it wasn’t a kids trunk». Um since when is a pirate trunk not a child’s trunk. Then she talks to someone over the ear piece and was like «oh yea they are»… She was just rude and was looking at me like I was stupid. Then I asked for my teachers discount and she said that I already got 40% off and I could not combine the teacher discount. However it was supposed to be rung up with the 40% off already and I was entitled to the extra 15% but she couldn’t figure it out and then another rude lady came over and tried to tell me the teachers discount didn’t apply to sale items. Since when? It certainly does apply but I wasn’t going to argue since it wasn’t going to be more than an additional $ 1 or so off. Like I said this wasn’t the first time I experienced rude workers from this store so I try to avoid this location but sometimes I can’t. I think they need training on how to handle customers.

Stay away from this location. very poor organization with their classes. Instructors need instructions themselves. I will shop at AC Moore for now on. If you sign up for classes they don’t have supplies you need or they lose your registration and you lose your money. Never again!!!

I don’t typically write reviews for retail stores but after more than one bad experience, I can’t help it. There was a time when staff at Michael’s were knowledgeable and plentiful inside the store. Whenever I go into the store now most of the stuff is busy at register and there just aren’t a lot of employees walking around to assist shoppers. The employees are downright rude and seem to have no knowledge of arts and crafts.
Once I had to ask someone at the register where something was placed. She knew exactly where it was but when I went and came back to pay at the register I thanked her for telling me where it was and she gave me this miserable smile and shook her head. Recently I went to the store to find a necklace chain for a pendant and when I asked for simple assistance about this chain the employees acted as if it wasn’t their job to assist me. I wandered away from where the chains were to find an employee who could help me and she just told me to look by the chains, I suppose she was busy.
So I asked another employee by the chains if she could help me identify a chain and she just again shrugged her shoulders and said I basically just have to find one she didn’t seem to notice that the pendant was a gold color and pointed out a few chains that were silver. I got the impression that she just sincerely didn’t know about the crafts that were in her craft store or that she had more important things to do than help the customers.
How can a business survive with this level of customer service? I’m not sure but I probably won’t be back. If you are in need of some crafts and know exactly what you want and don’t need the help of employees then certainly, by all means, go to Michael’s because it is closest to where ever you are. However don’t go there for the shopping experience.

I love michaels… but…I went to this michaels this morning & I had a competitors coupon for 55%off…(my most recent michaels coupon was for 40% off… so I went w the competitors.) after I was rung up the cashier called the manager over… he said ‘are you kidding me, I’ve never seen so many competitor coupons used in our other location’ and also a few other phrases along those lines… he was negative and made me uncomfortable in general… I then felt I had to explain myself to the cashier why I went w the competitors coupon for 55% off, rather than michaels 40% off coupon…

Worst michaels ever they have half the stuff every other michaels has always a mess and the staff knows nothing. Everything from bead selection to their sticker selection is awful. This is the closest craft store from where I live and is rather not go than go here. It’s that bad. The associate didn’t know what screen printing ones another had no idea what book binding was and I’m pretty sure that’s self explanatory.

Very pleased with my experience at Michaels. Custom frame job– took about 2 weeks to do. I wish I waited though, when I went back to pick it up, they were having a 60% off sale! Oh well! Very high quality work and a really knowledgable staff. I felt very confident that they knew what they were doing and how to take care of my picture. I’ll be back.