Top Hat Party Design

I had a great experience with Top Hat. A week before our wedding we had some unforseen additions and rental vendor wasn’t able to accomodate us. The florist we were using suggested that we try Top Hat so 9 days before our wedding my husband and I stopped in on a Thursday evening and spoke with someone (not sure who, a woman) who was very helpful. They were able to accomodate us and we were in and out within 40 minutes. The morning of the wedding the best man picked up our items with no problem and dropped them at the reception site. Returning everything was also no problem. In the confusion of things being broken down after the wedding several of the linens that were rented from Top Hat were taken by our caterer and we didn’t find this out until we were on the way to the airport for our honeymoon. My mother in law went in and told them what happened and that we would get them from the caterer and get them back as soo as possible (when we returned from our honeymoon) and they were fine with us — didn’t even charge a late fee for a late return of some of the rented items.
Although we didn’t use them for the bulk of our linen/​china/​table rentals I met them at a bridal show and they were also very friendly and helpful there. Wouldn’t hesitate to use them again.

Top Hat was the lighting vendor for my wedding last October. The good first: the staff is nice and price reasonable. The bad: the owner is extremely difficult to get a hold of and does not return phone calls or emails. I tried to set an appointment with someone to discuss our lighting needs and they said come by on Saturday morning, not giving us a time but assuring the owner would probably be there for us to talk to. That should’ve been my first red flag. What vendor doesn’t make firm appointments? Anyway, since it is on the way to our reception venue, we stopped by. The owner was there and we sat down to discuss what we wanted. He offered some suggestions and said he would go down to the venue and see how many par cans/​lighting stands he needed, what colors would look good against the wall, etc. He was supposed to get back to us the following week after he had done the site visit. We didn’t hear from him, so my husband called to follow up. No call back. He called again. No call back. He called and called and emailed that the staff knew the sound of his voice. Still no answer.
Our initial meeting with him was in either late June or early July. The week before our wedding in October, we still hadn’t heard. Now I bet you’re wondering why we’re still pursuing this guy. Well, he had the best price by a good margin and at this point my husband had invested so much time in trying to contact this guy that it would’ve been a waste if we went elsewhere.
So exactly 7 days before our wedding we drove almost an hour to his shop on Saturday morning because those were his «office hours» and finally talked to him. I was not to happy about the situation and he knew it, but we still wanted him to do our lighting so I couldn’t be so upset. We finally got him to do a site check and got a contract together. He did the lighting and it looked good. They set it up on time and took it down when they were supposed to. Was it worth the hassle to stick with this vendor? No. But did everything turn out fine? Yes.