McDonalds

We are a busy family and yet try not to go to this location ever. It has gotten a little better with the second one south on 47 but still check your order before you pull away and count all the food and ensure you have straws and napkins. $ 30 order and we were missing food. One sandwich wasn’t cooked properly or had something wrong with it and hubby spit it out the window. Poor at best. Calling them does nothing. They told us to come back and they would fix it but when you are already home or on your way to destination you aren’t going back.

What else can you say here… it’s a fast food chain. It’s nice and clean.
Being in the Midwest out here in Huntley It was a surprise to me to see the kitchen and counter manned by an all hispanic crew. I thought it was going be an all-​white crew.
I did caught some of the white customers stealing a glance at me and my group. What you never saw Asians before? Or maybe we looked gangsta iunno…

Only stop there if you have plenty of time to wait for your food. Breakfast and they have no eggs cooked! Who has to wait 5 minutes for their breakfast sandwich then have to go in to see where it is? I’ll never stop there again!

Horrible McDonald’s! They’re rude and ALWAYS get my orders wrong. Today, they got my order wrong twice and the manager (female) got so irritated with me that she snapped «What did you order?!» I don’t even think I was charged properly.
Just keep on driving. Don’t even stop at this McDonald’s.

It’s McDonald’s! Clean and well run. That is what you would expect.

Great and fast drive through service. Two ordering lanes speed things up. From when I got in line until I received my order was under 3 minutes.

Really bad service. They are slow, and if you don’t check your order before you leave, you are guaranteed to have something wrong. Last time I ordered a medium fry. They charged me for a large and gave me a small. And one of our wraps was missing. I have contacted McDonald’s corporate several times regarding this location, but it hasn’t improved. I think the only reason it even stays around is the kids from the high school who can’t afford anything else. This McDonald’s need a lot of work before I will go back.

Stopped in for breakfast (about 10 minutes to 11am on Saturday) — apparently everyone else had the same idea as it was BUSY and our food took awhile.
But it was fresh, and they gave us an extra hash brown for the wait.

I’ve been going here for years now because I live in Huntley. I have never seen a McDonald’s location have continuous staff who couldn’t give more less of a s**t. Late turning over from breakfast to lunch all the time, snaps at me when I order ice cream because their ice cream machine is down (but it wasn’t posted on menu), never thanking me, practically throwing food out window at me because they are in such a hurry, rude attitudes, unfriendly, 3 pc chicken instead of 5 pc chicken I ordered and paid for (happened 3 x now!)… I actually drive out of my way to LITH to go there instead when I have the extra time.

I don’t eat at McDonald’s often, but I had a taste for a Quarter Pounder before the long drive home. The restaurant was crowded on a Sunday afternoon. In spite of a long drive-​thru line, it moved along quickly.
I don’t ask for much from a fast food restaurant, but getting my two item order correct is important. I ordered a Quarter Pounder with cheese and a small fry. That’s what I paid for and that’s what it said on my receipt. Why was I given a chicken sandwich and a fry?
It’s not worth the wait to stand in line to get my order corrected. I opted for convenience and went through the drive-​thru.
Unacceptable.

I just moved to Huntley 6 months ago. I have never been to a McDonald’s that consistently messes up my orders.
When I ask for a large «whatever» I never get a large, it seems to always end up being a medium. I’ve gotten to the point
where I’m scared to tell them they gave me the wrong sizes (or whatever) because I Think its the guy in the drive through messing everything up!
When I order through the drive through (which is normally at night between 7 – 10) one of the kids that works there
rushes you through the order like there’s some emergency :“is that it?!” no, I also need…“is that it!?”…no I would also like…
«is that it, is that it, is that it!!!». I know you are just saying what McDonald’s may have asked you to say,
but can you give me a moment to actually spit out my order to you??? lol. Is there a fire in there that you need to tend to…
there is no one in line behind me… whats the freaking rush?! You speak like you are being bothered by the customer.
Here, this is what I hear when you say «is that it???»…“is that it, you annoying customer? Hurry up!!! I don’ t want to deal with you”.
just give people a moment to speak and ask if” that’s it” a little nicer, I promise people will like it =) and slowing down things
might get all the orders done correctly!
listen, I’m not one of those unusually picky people. I don’t normally complain, but c-​mon!
All I want are my Salty fries in a LARGE size… is that so hard?
Normally everyone that works there is pleasant and courteous. They always say «Hello» or «have a nice night» or whatever, and they
look me in the eye. I like that. But last night was the first time I had a rude experience. I asked for 2 hot mustards and 2 honey mustards
when I placed my order. My BF and I like our sauces, lol. But when I got to the window they only gave me 1 of each. I asked the woman for 2
more. She said that I had to pay for extra. I know I have to pay for extra sauce, that’s why I asked for it when You took my order! lol. so I had to
let her know that I did already pay for them. She looked at me like i was lying and handed me the sauce with a grumpy «Have a nice night».
Despite the order mess ups and that dumb experience with rudeness, The food is Normally fresh and yummy!
Even when they mess up my Order… lol. SO, Purely because of the Order mess ups I give this McDonald’s 1 star.
The food I would give 5 stars, and the service I would normally give 5 stars… because it was only 1 bad experience I’ll keep service
at 5 too… but I sure hope that doesn’t happen again. =)
I’m sure someone out there is saying «why continue going to them if they mess up everything???».
Well, I really love McDonalds Fries… sad, i know! lol. there are no other McDonald’s around… this one is literally 4 minutes away from
where I live… its an easy drive. I don’t really like Dairy Marts fries and I’m not really a fan of Culvers Fries or…
maybe I’m just too lazy to drive somewhere else.=)