Bryant Bank

I had trouble with a company double charging my bank account. I called to speak with someone at bryant bank. (Now given this is my wife and my account that we opened to pay the house bills, buy groceries, etc. We opened this account to support a local, small bank.) By no means is this either of our primary banks. So I spoke with the company and they asked me to call my bank and get a statement. I called bryant bank back and AMBER answered the phone. I explained I had just called and that I just needed some information. AMBER put me on hold then came back and told me it was after 5 and she was unable to help me. I asked why would she answer the phone if she was unable to help me. She said I would have to call during business hours. THIS WAS EXTREMELY POOR CUSTOMER SERVICE AND I WOULD NOT RECOMMEND THIS BANK TO ANYONE.