Enterprise Rent-A-Car

The phrase «slow as molasses» springs to mind as I wait in line. While the companies in either side have moved two or three customers each, I have yet to see a person wrapped up and headed to their car.

When I picked up the car, I declined the GPS device. The person at the counter struggled to take it out of my contract but with the help of her manager she said she took it out. She gave me a different car without any GPS device. When I returned the car, the systems were down and I was asked to just drop off the keys. Later on I got the receipt in an email. I have seen charges for the GPS per day and another $ 230 for equipment replacement. Both of those charges are wrong and need to be taken off my bill. My credit card has been charged 3 times more money that what was supposed to be. Besides the billing doesn’t even add up. The worst part is that I am not able to contact Enterprise.

When in Huntsville, or just about any place else, my first choice of rental agencies is Enterprise. I travel a lot in my work, and I see Enterprise as having exceptional customer service. That goes a long way with me. They are friendly and helpful. And they usually have the best rates. I just see no down side of renting with them. I highly recommend Enterprise, especially this Huntsville office.

Reservations mean nothing here. Do not expect a car in the classification that you reserved to be on time. Custmer service is poor.

Had a reservation for 2, no cars available until 2:30. Don’t see the point of reservation if they are not going to have a car ready.

I received great service!!! Would highly recommend doing business with Enterprise!
I got a great car everything I could have asked for!
–Ty

Well I generally have good luck with Enterprise but this was a definite exception. When I got to check in I was advised that the only cars available was a Ford Expedition and a luxury sports car despite my reservation for a compact. To make matters worse 2 other customers were already waiting for smaller cars as well. It took over an hour to eventually get a car. a 4^th person decided to take the gas guzzlers rather than wait for car #4. No discount was offered and some time during my wait the first clerk left and the new clerk had no idea how long I was waiting.
The car I ultimately ended up with was so new it didn’t even have it’s plates yet so I hve no complaints about the car I eventually got. Also the location is very convenient.

Rented from the Huntsville airport for a two-​week business stay. Staff was incredibly helpful and professional! My group was originally booked for a compact vehicle… four grown folks and two weeks of luggage. We were finally permitted by our company to rent a mid-​size, but the CSR at the counter agreed that we still wouldn’t fit. We waited around a bit for our mid-​size vehicle, when – surprise! – we were upgraded to an SUV. (She stated that it was to make up for our wait but I honestly wonder if the staff didn’t feel sorry for us, lol.) I was SO grateful, as we barely fit into the SUV. Can’t imagine the Tetris that would have taken place to get our stuff into a sedan. Once we were provided the vehicle, the kiosk attendant was a lifesaver. He helped us load and reload until our stuff fit. Will definitely use Enterprise whenever I can.

Excellent experience with this rental car company located in the Huntsville Airport. A quick, hassle-​free transaction and a good price. They even upgraded me to an SUV without telling me. I will use them again when I come back.

rental car company of choice, usually you are served quickly and receive a clean car. The Huntsville location is not ideal, you have to do your paperwork at the terminal– then go out to the rental lot to do more. Totally unnecessary– not typically done that way and the other agencies at the same locale do not inconvenience their customers in that way.

I really wish I could give a Enterprise a 5 star rating, because their customer service was great, however, after flying literally all day, the last thing I want to do is wait for you to do all manual paper work because your system is down. It took around 25 minutes for just the paper work process to be complete, and really I think that’s unacceptable if you have a reservation, because isn’t that the point, so you aren’t stuck waiting?
But this is in no way a reflection of the employees, because it’s definitely not their fault. The woman who was assisting us was clearly very familiar with how things go and was working as quickly as her fingers would write and type to get our car. She was professional, apologetic for the delay, and most importantly, she was quick!
So maybe that deserves 5 stars, and I’d be willing to give it except that when we came to drop off the rental car, we had to go through the entire process again. If you have the paperwork, one would think someone would’ve now put it in the system. But this one experience is definitely not going to deter me from renting from them again, because of their customer service, and our premium car were both amazing.

Enterprise is always my rental car company-​of-​choice. Thrifty rental being a close second choice. Pricing is always reasonable. The service is always fast, friendly, and attentive. The cars are also always clean and great condition.