Fastenrath Sheri DVM Vet

Don’t come here late. They will scold you. And if your dog is active in between sessions, they will scold you. If you express a different opinion, they won’t treat your dog anymore.
My 14 month old puppy jumped into a pool and swam before a session. The tech was unhappy about it and said Ruby should not swim. When I explained she was an active puppy and I would not confine her because I thought it was cruel (she was confined for a week prior to her therapy & it was no fun for anybody), the tech disagreed and we got into a debate about it. I felt the back & forth was unproductive and ended it by asking for my dog so I could leave.
The 2^nd session, I was 20 minutes late because I missed the exit & went to the end of Hwy 53. Got scolded by the receptionist & the technician. Today, I was ½ hour late because I had a flat at midnight, got in at 3 a.m. & we overslept. Instead of telling me to just reschedule, they went ahead and took my dog but again scolded me for being late. I’d rather reschedule than hear that. I told them this would be Ruby’s last appointment.
After reconsidering (they are helping Ruby) I called them & told them that I’d rather reschedule than be scolded. I’m not a kid & know that I’m late. Rescheduling is better for me & said so.
At first the manager, Christine, said OK to rescheduling rather than scolding but after we agreed to do that going forward, she then said I had been combative with her staff. She cited these 2 incidences and then told me not to bring Ruby back. Right… OK. Hmmmm… She said the doctor agreed. Thanks Doc :-(
I do think they help dogs but I personally do not like being scolded when I’m late due to an anomaly or being scolded because I have an active puppy that I won’t confine. Most of the therapy dogs they treat are not young puppies. So if you use these guys, DON’T BE LATE and if they tell you to not let your dog run & jump around, just say «OK.» A different opinion than theirs will get you kicked out!

This is the vet that took care of my puppy at animal medical center on research park drive. Please see my review there.