Hertz Rent A Car

Was on travel for my company so the reservation was booked through my company on my company cc ahead of time. Prior to my trip I called and added my Gold membership and stressed that the cc the reservation was made with had to be the cc used they said no problem. I arrived to pick up my car and I handed the gentleman behind the counter my company cc and left with the car. Upon return I walked up to the counter and the woman behind the counter didn’t even acknowledge or speak to me just stuck out her hand for the keys. Long story short they ended up charging the wrong credit card and when I called to get it switched I was told that it was my problem and my fault that I had to pay a $ 25 administration fee to fix their mistake. The managers are horribly rude.

Worst hertz ever. Never have a car even if you make a reservation. No cars at all, not even something outside of the class you reserved. I spoke to the manager who came out and rolled her eyes at me saying. «this happens on Tuesdays» well last time I was here was Monday and was told the same thing about Monday. I’m a loyal hertz customer but this location is not up to company standards and Hertz needs to have a serious talk with the manager and her nasty, rude, disrespectful attitude. Also — why let me make a reservation when there’s nothing to be had???

Shame on Hertz as a corporation for allowing these types of locations to exist at International Airports! This is not a real Hertz, don’t rent from them! You will be subject to large penalties if anything changes — completely different standards from Hertz corporate.
DO NOT RENT FROM THESE SNAKES!

As a Gold Member, I rented cars from this location on many occasions and did not have issues.
Well, today my flight changed and I arrived 2 hrs early. No car. The guy at the booth told me I have to wait for a while for him to get more cars but if I returned inside the airport rental booth they may issue me a car. MAY? I understand that I arrived early and I may have to wait but for 2 hrs? No thanks.
I took a cab instead.

Loved the vehicle, rate and the customer service upon arrival. However, this is the first place ever, that I saw NO employees available to receive the car at an international airport. I did see however, a few employees sitting
in a vehicle and didn’t bother to assist me.

As a 5 Star Club Gold Member who is a road warrior throughout the USA, I was surprised to find that is one of the FEW locations that does not recognize Gold Status as eligibility for upgrades. I called the Hertz Club Gold member hotline and they said licensees are not required to offer this benefit. I called the Manager at the Airport location, told him that I have recently become a regular customer at that location and asked if they would extend this benefit in order to keep my business. He did not and would not — if you are a business traveler, I would think twice before renting from this location. They lost my business. From this point on when I go to Huntsville, I will rent from another company.

Oy, oy, oy. Learn from my mistakes and be sure to investigate all your options before you rent a car from Hertz for a one-​way cross country drive.
Backstory: I spent a lot of time on the phone with Hertz agents over the month leading to my pick up — verifying my car would actually be there when I showed up, switching models once to be sure I had big enough wheels to haul all my crap, and verifying the day ahead of time everything was order, as well. Not once in any of these phone calls was I quoted a charge for per cent mileage. In fact, the dude at the Littleton Hertz location said «That’s a totally cheap daily rate!» Well, sure. I totally understand mileage is part of your rental, but I was also super pissed when I got charged nearly double what I was quoted because of a .25/​mile charge ($ 381 vs $ 669 — seriously?) because they thought I was only driving 120 miles total. For serious?
Long story short — when using a corporate discount rate, you may get a cheaper daily rental rate, but you’ll still get charged the high per mile rate.
Boo Hertz. I want to like you, but I just don’t.
P. S. My car was dirty when I picked it up, and then they tried to charge an additional $ 189 on my card two days after I turned the car in. Get your act together, guys!