Michaels

Without a doubt, the customer service is 5 stars here. Although there’s a Michael’s store closer to me in Madison, I come to this location for most of my frame work needs. Last night’s service was just as good as my 1^st.
In preparation for an upcoming exhibit in Tennessee, I needed wired hooks w museum quality and came here to have them installed. Although I do my own mounting using only archival materials, I prefer to have one of the certified framing experts here secure the hooks on for me as it requires drilling. Amy did just that in last night’s visit!
While I was in between appointments and in rush mode (aka move outta my way!), I didn’t even bother to call in advance as I knew I didn’t have to. There’s always someone in the Framing department to help. So, in a rush w my heavy 16×20 completed and in-​hand I make my way through the sliding front doors and headed straight back to only be welcomed w a smile. I noticed Amy was about to start a new task, but upon seeing me immediately made herself available. I quickly told her what I needed and she was at it in no time! And, [here’s the good part]… at no charge! She secured the hooks and wire onto the frame itself, not the back board. If an art piece is large (say 16×20 or larger) with a heavy glass front, and one decides to secure their wiring onto the board, they can expect it to be worth pennies when it falls off the museum walls. They do it correctly here! Where can you get outstanding service like that when it comes to quality framing needs? Ha! Here at Michael’s!!! I’m sure they charge for custom framing services at a reasonable price especially those who don’t know what they’re doing, but since I frame and mount my own work, securing wires is all I need.
Certified framing experts here are efficient and accommodating, even with urgent projects needed in a pinch. Consider these folks for your framing projects!