Nadeau Furniture with a Soul

I am a frequent shopper/​browser and am shocked at the comments! The staff has always been more than happy to help and show me as many options as to what I am in need of. I don’t know the managers name but she is always bending over backwards to help. Measuring, or pulling things down or out to a more open area. I was recommended to this place and I have been and will continue to recommend!

Wow. I have to say that I’m a little surprised to hear the negative comments about Nadeau. My wife and I have been to their showroom at least ten times and have never encountered a problem like the ones mentioned in other posts. While we’ve only bought one piece so far, everyone was super approachable and helpful. What I really detest is a salesperson following me around while I’m browsing and with Nadeau, that has never been an issue. When we’ve had a question, the employees have been very friendly. We continue to go back to Nadeau because they have a very unique supply of furniture that continually evolves according to what their supplier sends. They recently moved to a new, bigger showroom next to their previous showroom which was pretty small. The move to a bigger showroom was needed!
I encourage you to put aside the negative comments, avoid the large national furniture chains and visit Nadeau for yourself. They have an amazing collection of furniture that you really need to check out.

I agree with the other posters as well as the same type reviews on other sites. The store is great but Peggy the manager is one of the rudest ladies I’ve met. She gives you the sense that you are bothering her. I tried to purchase two large pieces. One had a flaw. I asked for a deal. That’s it. She said they don’t discount. I said ok but another franchise ;I assumed) had. She said I was not telling the truth. I said excuse me, did you just call me a liar? She said yes. All she would have had to say is that’s great you got offered a discount for a flaw but I can’t. I would have said ok. It bothered me so much I emailed her last night. Today she emailed back and said I bullied her and was unsavory. You could poll everyone I know and they would laugh that anyone called me those names. I posted on social media and found many others who have bad experiences with her. I would highly suggest you skip this store. She isn’t there to sell and someone is either related to her or isn’t good at hiring. Gays, take your money elsewhere. Peggy doesn’t want it. Sadly I wanted the furniture.

I wish I could give this 0 stars, or negative stars. This review is for the corporate chain as a whole based on my experience at the Huntsville store. My husband and I just moved to town and had almost a whole house to furnish. While we bought most of our furniture elsewhere, we liked the character the furniture here had and spent a little over $ 500 on a media unit. We knew it wasn’t the greatest quality in the world but the price was right and we liked the style. The customer service when we bought the unit was great– everyone was friendly and helpful. We talked about other pieces we could buy eventually from the store and were excited to pick up our unit. However when we returned to pick the piece up, that is when everything changed. The woman working was quite snotty and curt, which I ignored because I figured everyone can have a bad day at some point. However when the unit was pulled off the wall and getting loaded into our truck, we noticed it has a large crack down the side. My husband is an engineer and was concerned about the structural integrity of a media unit that had such a significant split in the wood. It would holding the weight of a large tv and the consoles and he was concerned it would only break more. I was concerned with the aesthetics because it was obviously not intentional (didn’t add to the character it just looked damaged in a bad way) and the crack would be seen where the unit was being displayed in the room. The woman working said they don’t do refunds and gave us store credit. We were upset by this, because their return policy specifically says that the exception to no returns is with damage noticed within three days of getting a piece home– we never even got it home it was still at the store. Turns out their own policy is a complete lie because they won’t return your money. To top it off the woman said «it’s good for about a year” — so money expires now? Bull– it’s money, it doesn’t go bad. I called corporate three times to see if this is their standard policy because it is bad customer service and bad business to not abide by their own printed policy. No one ever returned my call, they just kept passing the message on to the «vice president». We returned to the store and asked for a refund of the store credit because there was nothing else we needed or wanted. They said corporate doesn’t require them to accept returns, and some stores don’t even offer store credit and don’t take pieces back and that they at least gave us store credit– even worse corporate customer service if that is really the corporate policy. Again though, their return policy does not say anywhere that they won’t issue a refund for a defective product when damage is noted at pick up. The woman working said «a lot of customers would have just overlooked that, we have a worn style, it goes a long with the piece». Ok– I like shabby chic, worn, reclaimed all of that, but there is a distinct difference between having worn character and being broken, which the item clearly was. There was nothing else there we wanted that day, but we will unfortunately be back to use the 500+ dollars of our store credit. This experience is very unfortunate because I would have loved to have spent more money there in the future but I absolutely will NOT knowing this is what will happen if there is ever an issue. I would have never paid for the item had I seen the crack and it was displayed in a way so that I couldn’t. They even put it back on the floor for sale at the same price despite the fact they know it is damaged. I will use the store credit and never go back after that. The furniture is fun but buyer beware, the corporate policies of this store are not customer friendly and are down right unethical.

Interesting items, and decent prices on what’s there. Seems to be pretty good turnover of items, and they will email you and post pictures of each new shipment, without spamming.
However, I’ve been there several times and every time have found the people working there to be rude or aloof, similar to what other reviewers said. Though I made a purchase at Nadeau, my interaction with the people behind the counter left a sour taste and I doubt that I will be back any time soon.
There are few stores in the Huntsville area that predominantly carry this style of furniture (mainly accessory and accent items in imported hardwood with distressed finishes). While priced slightly higher, and with a more eclectic selection, I prefer Nina’s Place on 72.

My husband and I have been in Nadeau quite a few times but the first time we attempted to purchase something, we were told that they couldn’t hold it for us (we needed to wait a day to borrow a truck). Much to our dismay, a few days later, our item was sold! Oh well, I guess that’s the furniture business when there is constant turnover and new stock.
This past weekend, we found a coffee table and were in my husband’s roomy hatchback so we decided to buy it. The owners (managers?) seemed a bit aloof when we asked to purchase it but eventually got into it.
Nadeau has decent quality and unique furniture. I’d give them a try if you’re sick of going to all the other chain furniture stores.

Quirky little shop cram packed with neat imported wood furniture. I’m sure they order it by the boat load, it all comes from Indonesia I think. Not the best quality but certainly not the worst either. We bought several pieces and i’m sure we’ll be back.