Redstone Federal Credit Union

The main office for Redstone FCU. Home of the most interesting people working inside. I say this as whenever I come here and go to a teller, they are gonna be the nicest person to you, or they are going to make you wonder they should see how much money you have in the bank.
They have a very interesting setup as I do not recall seeing a wall or barrier or some that prevents the general public going into the cubicles which I do not know if you are allowed back there or not?
I will say they are good about accepting her forms of ID as I had no hard copy of my drivers license when I came in due to some unfortunate event that occurred that week before.

Been a member for 30 years. They call when a suspicious charge is on our credit card, if a nighttime deposit is missing an account number, etc. It’s very personal service imo. If you set your account up right you only get dinged $ 3 for insufficient funds (I know you must be able to cover it in your main savings account, but there is an «opt in» or «opt out» involved). Best deal around, and they keep upgrading mobile banking including a free cloud storage. I’m in!

I will never trust this place with my money anymore. I have friends who work here who tell me about how awful management is treating their employees like crap. They can do anything they want to do– be dishonest and tell lies and they will never get in trouble. I would never trust my money in a place that rewards dishonesty. Disgusting!

I don’t go to RFCU often. Lines toooo long and tooo slow.
I’ve had an account here for 20 years. Had my first overdraft last Thursday. A large automatic payment went out & the account was a few dollars short. I should’ve been alerted right away. But I wasn’t. After the first OD, I was paying $ 25 OD fee for such things as a $ 17 utility bills (133%). It was the 1^st if the month & I incurred $ 175 of OD fees before getting an email from Redstone (called a CU Alert) 5 days later (3 business days later).
I called and asked why they didn’t send me one that day or at least the next day. They said the «alerts» have a built in delay. OK, but THREE DAYS? delay? They just don’t care… For three days they let me accumulate late fees & THEN they informed me. Guess they need the cash.
Yeah, it’s cheap here @ RFCU but they’re slow & incompetent.

people helping people– no– its really just a lot of managers and vice presidents helping themselves to great big bonus and paydays– and I do mean big– its really a cozy littler country club where the feel free to practice nepotism and publicly congratulate each other and themselves– I once worked here and was fired because im gay– and was treated to many homophobic slurs and bias by so called mgrs. they pocket the profits instead of passing on as dividends and loan rates to their depositors — most of them are very limited and small petty individuals

GO ELSEWHERE! If there’s a way to screw it up this «credit union» will do it. There are much better options out there1

Been a customer for decades. Never had an issue.

I have had several Redstone accounts for over 30 years with a non-​trivial amount of funds deposited (retirement accounts, etc). They are charging me $ 5 a month for a ‘dormant’ account fee because I don’t withdraw my funds. Huh??? They are charging me $ 5 a month for letting them use my deposits and not bothering their tellers often enough??? How stupid. Time to move.
I sent a email to Redstone complaining about this fee, and I immediately started receiving SPAM email from them trying to sell me more accounts. Huh? That’s what I get for complaining; I’m now on their SPAM list.

I’ve banked with Redstone since I moved here in 1977. Back then they only had ONE location and it was in this rinky-​dink building on the arsenal. It has definitely changed over the years.
Biggest problem they have now is the lack of help. It seems there is never enough tellers to help you, especially in the drive thru which someone told me there is like two tellers that monitor the entire set of drive-​thrus.
The biggest complaint I have is the interest rate they give you for your savings, less than 1%. I thought credit union were a better place to bank because they offer better interest rates. It would seem to me if they stopped building the extra expensive branches with really fancy interiors and stopped spending the money producing those unnecessary tv commercials, that they could use the money saved to hire more people and pay members more interest. They claim they need that stuff to attract more customers, but wouldn’t higher interest rates and better service attract way more new customers than the other?

I’ve had an account with you since I was about four years old, you gave me a checking account when I went to college and a credit card when I went to China. I don’t care for this particular branch, since they’re closed on Saturdays, but since it’s the main location I just used this one.
The staff at all the locations are almost always pleasant, and I’ve never had a problem with my banking. When we move away, I’ll miss having my Redstone account, I’m sure.

I was a member from the time I turned ‘16’ yrs old and it was great back then. Many changes have taken place over the past 10 years that have not pleased me. The lines are long and the wait is longer. They do have excellent interest rates though and are very pickly about who they choose to loan money. I left for awhile and didn’t find better so I came back.

I hate this place. I used this as my first checking account when I was 10. I used this place to get started using banks. I never had any real issues until I moved home and wanted to buy a car. They approved my loan… for a semi-​low rate… and I drove off the lot… two days later they called and said they would prefer, since I was still in school, to get a co-​signer… and I was left with having had the car for two days and thinking I was going to have to return it!!! I went to Alabama Credit Union instead… no fears there.

Ugh… I originally switched to this bank because I had heard great things about the service and credit unions are apparently safer places for your money (from what I’ve been told) because they are owned by the members. However, at this particular location the tellers are SO slow. You could easily wait in line 20 or 30 minutes in the drive thru even when there are only one or two people in front of you. It’s a huge waste of time to go through the drive thru but they’re not much faster inside. It’s ridiculous.
Also, they claim to have great loan rates, but they don’t, you should shop around.