T-Mobile

We needed to upgrade a phone on our account and change the plan. We walked in at a pretty busy time. The bulk of their smartphones are displayed along one wall. But what you might not know unless you walk around is that they have a few of them turned on and displayed on other tables. Luckily, both phones in consideration were available as a demo.
Our associate claimed to be a walking specs guru. I’m always hesitant to trust in their memory — more so since he couldn’t recall the internal and SD storage specs. We disagreed about the phone costs and rebates. I read the signs that said the phone costed $ 199 and in smaller print below, it said «$ 249, $ 50 mail-​in rebate». I interpreted this as $ 199 after the mail-​in rebate. He kept trying to convince me that the cost of the phone was $ 299 and it would be $ 249 with the mail-​in rebate. He rang it up and it was $ 249 without the rebate.
Our associate also had issues changing our plan. After multiple tries, he had to change our plan bit by bit, making one minor change after another. In the meantime, he had me sign off on each change which made me a little worried that he might not know what he was doing. In the end, he got the plan changed; though I had to verify it with T-​Mobile customer service a few days later when I saw weird numbers on my online account and one of our other phone’s SIM became unregistered.
The stores are great because the phones are available for demos which is usually not the case with other satellite retailers. Research the phone specs beforehand and be prepared to wait if you need to change your plan. Next time, I’ll try changing the plan online.