TruGreen

While receiving service, our yard was weed free and looked pretty good overall. However, my checking account was automatically debited after a visit ¹¹⁄₂₀₁₅ although I had prepaid the year in December 2014. The first person I spoke to was extremely rude and refused to listen; I did eventually get a refund check sent. Since receiving the check mid December 2015, I have received 2 bills for my «overdue» account in the exact same amount of the check. While everyone I have spoke to since has been great and promised to help, my account is still not cleared up and I have canceled service.
Edit: I am now being told the person the quoted my pre-​pay miscalculated the amount; I am being charged for something I did not agree to pay. It is being sent to a supervisor for review.

Very pushy salesmen, when I did not sign a contract they begin treatments, when I did not pay they are now going to turn my bill in to a collection agency. I have informed them, in writing, that if they continue with this aggression, I will sue for 500 billion. when you damage a persons credit by no fault of the person, you are in deep trouble. See copy of my registered letter to them:
March, 24 2015
Trugreen
PO Box 90 011 288
Lousiville Ky. 40 290
Trugreen,
You have a problem; look at attached. I originally cancelled your service, that I did not authorize, in August of 2014. Since that time you have had two or three salesmen contact me along with two or three others from your call center. You have not been authorized to perform any work on my property and if you come on to the property I will have that person arrested and call for the President of your company to be arrested along with all involved salesmen. I have covered this with my friends at 31 and 48 News and they/​we stand ready for this to go national. Our lawyer is ready to bring suit for a minimum of 500 billion, to be increased if you have already or ever report anything negative to credit agencies. If you can produce a piece of paper with me authorizing anything from you, past August 2014, I will write you a check for 1,000,000.00. Matter of fact, you will not find a signed contract by me. What you had was pushy salesmen that just began the service on their own. From this point, each additional harassment received by mail or phone will add to your liability by 100,000.00.
Kindest Regards,
I will not sign here for I do not doubt your lack of integrity with your trying to copy my signature.

I would not recommend this company to anyone. We prepaid for services last year when we moved to our neighborhood, and had nothing but problems the whole year. Still stayed with them and gave them a «chance». As another review stated, they never do what they say they are going to do. I had to call the «supervisors» countless times because the techs didnt show up when scheduled, not to mention the extra service calls placed because they were not spraying the lawn right and weeds continued to pop up. Just recently stopped service after a year using them and will be going with another local company who works several other lawns in the neighborhood.

I had this service for 2 years, the first year I let them make their mistakes and gave them 1 more year to correct their mistakes but nothing changed. When I pay someone to take care of my yard I expect them to do just that; after me having to repeatedly call them back to «retreat» the problem areas I decided to go with a different company this year. I understand that companies will call trying to get people’s business back and that is not a bother to me, what is a bother is that I have now received 6 or more calls with each person «unaware» that the other has called and to top it off I just received another call but this time as I was trying to see how I can stop these calls the person very rudely hung up on me. I was thinking about giving them another try if this new company does not work out but that hang up coupled with the obvious disconnect within the company has pretty much guaranteed that I never return and the hang up is what prompted me to write this. Just because a company thinks the customer is not coming back does not mean they can be inexcusablely rude.
Maybe I should clarify the original issues I was having. I would have to call them back out to kill chunks of crab grass. They would fix the problem after I called them back out, the issue was the fact that I had to call them back out to fix such an obvious problem.

I am no longer a trugreen customer. They do not do what they say they will do. They do not show up when they say they will show up. The past 5 appointments I’ve had no one has shown up. I would not recommend them to anyone. The part of my yard that has no weeds looks good… However there is a third of my yard that is covered. I’ve been trying for 3 weeks now to get someone out to look at It but once again, no one has come. The only reason they get 2 stars is for the part of the yard without weeds. Choose a different lawn care company.

My specialist took time to talk to me about how he was treating my grass for weeds. How he already gotten ready of 85% of the weeds that were in my yard. My yard look great.