HEB Dental

My husband and I went to HEB Dental in autumn of 2013. We were new to the area and found HEB Dental through a google search. It was close to us and they accepted our insurance, so I booked appointments for us. We went to the dentist regularly– every six months for cleanings/​exams/​checkups– so we didn’t have any kind of emergency. We were going for the standard six month checkup.
The front desk check in was fine. The office looked very clean. One of the front desk ladies gave us a tour of the office before our appointment began. The dental hygienist cleaned our teeth well and was attentive. The dentist came in afterward to exam our teeth and speak with us. He was polite and gentle.
What came as a shock was after the dentist left. Then a woman came back, to each of us, and said we needed about $ 2,000 worth of dental work each. She suggested we get the work done right away– as in right then. I told her we wanted to take a private moment to discuss, and she left us as we discussed what to do.
Our previous dentist hadn’t mentioned that we might need work in the next six months. I felt a bit suspicious because HEB was telling us we each had major problems and that we each should get the dental work done right away. The woman returned, and we told her politely that we didn’t want to get the work done at that time. We told her we would go home and think about it, and if we wanted to get the work done, we would call back and schedule an appointment.
That’s when the front desk representative became rude. Her temper was short and her friendly face became angry. She wanted us to sign a bunch of papers upon checking out that said we each saw and understood the $ 2,000 estimate. I didn’t want to sign anything about a $ 2,000 estimate and read the paperwork, and it didn’t seem like my insurance would require me to sign this form. I told her I didn’t want to sign it, and she became very rude, and snatched the paper away from me, and said, «Fine, don’t sign it!» or something to that extent.
I will not return here, and I do not recommend anyone else to come here. It’s a shame that they are using the blond woman at the front desk to do their hard selling– the dentist and the dental hygienists seemed kind and competent. I found another dentist via a friend’s recommendation– Dr. James Moran– also located in Hurst. Their staff members are polite, professional, and I don’t feel like I’m being sold their services:

I’ve been going to HEB dental for the past 4 years and it is worth the drive from Dallas. I use to work close to the office so it was convenient but now living and working in Dallas I make the drive. Dr. Werhle is thorough, friendly and accommodating and you can always count on Tammy being the sunshine of the office and treating you like gold. I had an emergency extraction and they got me in immediately and it was the most pleasant experience I could have ever imagined. This and the staff have kept me coming back. They have an amazing facility that is beautiful and expands to a spa offering an array of services. Highly highly recommend.

This is a great establishment. They are organized and reminded me before my appointment. The staff is nice and friendly. I am always satisfied with the results and my teeth look amazing.
I highly recommend HEB dental for any dental needs.

I went in for an emergency visit because the cap on my root canal (from another office) fell out. I had never seen Dr. Wehrle before. He and his staff were very friendly but only because they were trying to sell me on $ 6,000 worth of (unnecessary) work. When I told them that I had certain circumstances they continued to try and push me into financing and getting «parents to help…» (I’m completely financially independent) I told them there was no way I could afford it and they literally followed me out the door trying to sell to me while the doctor (no longer smiling at me) stood there watching them. It was very uncomfortable, and then I found out that they billed my insurance for my one yearly visit! I would never recommend this office because I feel like their paycheck was put before my oral health.

I am really impressed with HEB Dental Excellence. My son had an appointment and I was involved and informed of things. I love the atmosphere. The water fountain outside is very zen like. There is a children’s area as well. I love their hours being 7am-​7pm Monday to Saturday. (I am not 100% urge about the Saturday hours) I love that also the aspect that I get a follow up email after a visit. Before visits I get a phone call and email as I have requested so I do not forget. The staff was great and very friendly and helpful. i came from a dental office where if I changed my appointments I was given a semi lecture and the people had no understanding of my finances so I am very appreciative of the service I have received at this point.

They have sent me a brochure in the mail for years so I finally called to verify if they participate in my plan and made an appointment. When you get there it appears to be a nice and well run office. They offer you a bottled water and a lady gives you a tour of the place. There are 3 or 4 dentists working there so there is a lot going on around you. Almost like a hair salon. The waterfall outside the window hardly makes up for all of the commotion. I did like the dentist. He took the time to explain my condition and seemed nice. The assistant x rayed the wrong side of my mouth and did not seem very comfortable with what she was doing. After all of that the office lady comes back to the dental chair with an estimate over $ 2000.00. I was baffled because I had previously given them my insurance information and I was under the impression that they participated in my plan. Well that was not the case. The lady overlooked my insurance and just gave me the total bill without it and then confirmed that they did not participate in my insurance plan. I found the staff to be pretty incompetent. It was a total waste of my time.