Harley’s Bicycles

Attention all trans-​am cyclists… Avoid this place if you can! One of the worst shops I’ve been to while crossing the country.
I took my bike to the shop in Great Bend, KS to get a new left shifter and cable while on a 4700 mile cross country cycling trip. They didn’t have the part, but called Harley’s in Hutch and confirmed they had the part. We rolled in to the shop the next morning between 10 and 11 and told them we wanted to get rolling and try to get in 50 or 60 miles in the afternoon. They told me the fix wouldn’t be done until mid to late afternoon; but probably before they closed at 4. So we were stuck waiting around in Hutchinson.
They also have employ a bunch of super young guys as «bike mechanics» that don’t seem to know what they’re doing (if they do anything at all). Other shops’ mechanics drop everything they’re working on if you’re riding cross country. Not here.
I had to get new grip tape too (partly for comfort, partly to get access to put on the new shifter).
By the time the job was done it cost me almost 300 bucks… Granted a shifter is an expensive part but most shops we’ve been in while riding give us a deal on repairs because they know the bikes take a beating. We don’t want to be taken advantage of when misfortune comes our way.
Two days later while in Missouri the shifter came loose. I also noticed it wasn’t even with the other one originally on the bike too. Easy fix for me but now the grip tape is off because I had to move the shifter. Again easy fix for me but the fact that I had to do it at all is ridiculous.
The work is sloppy, they take a long time, and it’s expensive. If you absolutely have to go to a shop in Hutch, go to Bikes and More on N 30^th between the 500 and 700 block. Don’t waste your time or money here.