Hooked Realty

I received the most disgusting email from Travis of Hooked Realty over what seems like a tantrum from someone (not us) not responding to his emails/​calls?
In this email he proceeded to be rude, disrespectful, and threatening. (Photo of email will be posted)
I originally came across Hooked Realty a few years ago when I moved to Austin looking for an apartment.
Just recently I began looking for a new home with my husband and was new to the entire process (buying v. building, rules, guidelines, etc.). I happened to get a current listings email in July from still being on their email list so I decided to reach out.
We got everything done right away and he began sending listings within the budget we had wanted to stay around.
After spending a lot of time doing home searches in the area myself I found a home that I liked and decided to send him the MLS so he could get an idea of what we were looking at since nothing he was sending was anything that I had liked.
He showed us ONE home, and we decided to put in a contract on it that same day, and we weren’t the winning bid. After that, he didn’t seem very motivated due to our budget and really made us feel like we were just a waste of time.
So I decided to do more research. I looked up the house that I had sent and really liked, to find out more about the neighborhood and found the builder. I submitted a request for information and the builder contacted me the next day and set up an appointment to get more information.
Since we were new to this whole process I asked Travis if we went with a build if this would still need to involve him, and instead of giving us unbiased information he insisted that he join me on my meeting with the builder and asked me which one it was and who I would be meeting with (again, proof that he did NOT find this builder for us). In this childish email, he goes on to say that I would not have even known what questions to ask had he not gone with me. Really?
Let me also add that even up until this point we had NEVER signed a representation agreement (we didn’t even know what it was until AFTER a contract with our home builder had been signed). At the end of the meeting the builders rep gave him a guest card which by the way, he said «shouldn’t she fill this out?» (Umm, if you were claiming in your email that you were representing me shouldn’t you have known what to do with that hotshot?)
When I realized that I had spent so much time looking up everything I had to on my own and really didn’t want to work with Travis because I really wasn’t seeing the value in working with him, I sent him an email stating so but that I would be happy to refer him to someone else that might be looking. My husband and I took about a few days to think about what we wanted to do and after speaking with the builder and them actually giving us correct information about how the process works, it was clear that Travis only had his own interest in mind and was not giving us complete information. I didn’t even fully understand why he wanted to come to the appointment that he didn’t even find or help set, but then I realized clearly there was something in it for him.
After we had already signed the contract with our builder we were contacted about getting a representation letter signed shortly after since there was that guest card that he had been told to sign in first place. We signed it no problem, called him to let him know and negotiated a closing deal with him. So now at this point contracts are finally signed with both the builder AND realtor within the same week.
Back to this email which is what prompted this review to begin with, he is starting that he is having trouble getting ahold of someone at our builders company and that he will pursue legal action if he does not get his commission from the builder and will come after us as well. Umm, what? Did we close on this house already and I somehow missed it?
It is only October, the house hasn’t even started construction and it is FEBRUARY till closing, and yet instead of calling us to get any information about what is going on, he sent us this harassing email. Is this real life? Does this guy really have his panties in a bunch over someone not responding to an email? YES. This is really happening.
Should he have sent us an ill-​mannered email? No
Could he have been professional and called us first if he had concerns? Yes
Was he completely unprofessional and out of line? Absolutely
It’s really sad to think that just because we have a contract with him, he feels it’s ok to speak to us however he wants. Had I known I would’ve went with someone that has more ethics and respect.
I will also add that once we read the email we contacted the home builder immediately to find out exactly what was going on, only to find out that we had everything in order, always had, and that he had never reached out to anyone.
Wouldn’t recommend to anyone, the lack of professionalism is disgusting.