Premier Cape Cod

I brought my 2006 Jeep Wrangler to be serviced after being rejected for a sticker due to engine light being on. It was otherwise fine. First appointment cost $ 2000+ and engine light came right back on. It was in the shop several days. I brought it back 3 more times for the same problem. Each time it returned. On the 3^rd time not only did engine light come right back on within 20 miles but my $ 350 Garmin GPS and cord was missing, my center console was emptied on my passenger seat. They did give me a loaner car each time after my first trip in.
The service department manager called me after my complaint, assured me they would solve the engine light situation and told me none of his staff would steal the gps. I didn’t expect he would say «of course my staff stole it» He said he would review film of parking lot as perhaps it was stolen while in lot. I said should have been locked, nothing else disturbed. Whoever took it knew it was there. Week later I have heard nothing back.
This was the second negative experience with this service department. The first being headlight that they took two visits to fix and ordered incorrect parts for. Said it was all fixed. I got in and started car to leave… nope headlight not working still!!! Geeze My fault should have learned.
Oh he told me «jeep wranglers are easy to break into» as reason why it could have happened in parking lot. Not a great selling point! I am planning to buy a car in next 9 – 12 mos. Probably a jeep Cherokee. Won’t be going to this dealership!
Woman who waited on my each time was great. Michelle. She was the only positive experience. T

We recently began another 3-​year lease on a new Jeep Grand Cherokee. Our previous experience here at Premier was so trouble-​free and customer friendly that we never even considered going to another dealership when our lease ended on our old truck. As expected, we got a superior value on our trade-​in that was higher than Blue Book (just like we experienced our first time when we exchanged our old Liberty), and we always feel valued here; and they remember you and greet warmly whether it’s a visit for a new vehicle or for service on your current. One important thing we noticed is that over the years many of the same faces remain either at their job, or promoted to a higher office. This just says something positive about a business to us; the ability to retain employees shows ‘character’ in our book. We highly recommend this dealership.

Do not bring your vehicle here to be fixed. They charged me an absurd amount of money and did not fix the issue with my car. I left and brought it else where. On top of not fixing my jeep they held onto my jeep for 15 days! And it went untouched. I was out of state for work and whenever I tried calling for updates Tim did not reconnect with me. They just let my jeep sit. I was extremely unhappy with the services here. Plus to add insult to injury Tim’s buddy in the cubicle next to him had the nerve to say to me «ohh wow! you owe us a lot of money» when I went in to pay my bill and take my car to a different business. These guys are simply not professional. Do not go here!

Bought (2) vehicles this summer
2105 Jeep Wrangler 4-​door
2015 Challenger RS
As always the service was spot on and the price was as good or better than off-​Cape.
Paperwork was ready to go and the whole process was fast and efficient.
Traded (2) vehicles that I also bought from Premier and the value met or exceeded my expectations.
I’ll keep on buying at Première.

We just received our new Jeep Compass and it was by far the best car buy experience we’ve ever had! Our salesman, Joe O’Brien, was exceptionally knowledgeable. He took the time to carefully listened to what was important to us and helped us decide on the Compass. Joe went over and above our expectations, he even delivered the car right to our door! Now that’s great customer service! We will be back to see Joe and Premier for our next vehicle.

They charged me for services and parts I did NOT ask for, while completely failing to fix the one problem I’d asked them to address.
I ignored the other negative reviews, and I deeply regret it. My advice: Go somewhere — anywhere — else.

Biggest problem I had was the pricing. $ 385 to fix 1 tire rod and ball joint… I just grinned and bared it considering that it needed to get done. But I decided to leave my car at the dealership to get done quicker and took their loaner car. Got the call that my car was ready 7 hours later, took the loaner car back, got charged $ 30 (for 7 hours!) and in addition to the fees, you get a $ 5 fee tacked on for them to dispose of your parts when they’re working on your car! But at least I was told that I should be glad it’s under $ 600!!!
Customer service was okay, but not the best I’ve ever seen.
To put it frank, the prices and the okay service is what’s going to take me somewhere else to get my stuff done to my car. I can get cheaper and better service elsewhere!

Horrible customer service to say the least!
We went in looking for a used jeep (but were also open to a new one). Totally overpriced and they were not willing to negotiate, and kept pushing financing on us (yet, we were planning to PAY CASH IN FULL for purchase).
Additionally, we were going to possibly trade in a 2013 car with very low mileage (4,800 miles– and rarely driven), which had a Blue Book value of $ 24,220 Premier was going to offer us $ 10.500 for it as a trade in. Come on now! Are you kidding us? Talk about abusing and taking advantage of the public! We knew that they’d turn around and sell it for much more than they purchased it for, if we had traded it in.
When we told them that we were going to walk away and look elsewhere, they didn’t seem to mind. Is business that good that they can just dismiss customers like they did to us?
Great business model!
We recommend not dealing with this dealership.
Hopefully, the owner sees this!!!

Stay Away! These guys will try to take you for a ride. I went in to buy a Jeep and planned on trading in my 2004 BMW M3 with 54k on it. They offered me 12k… are you serious??? Go onto
or any site and try to find an M3 under 20k within the boston area. These guys have no clue, M3s never trade for Kelly and its insulting to try and take advantage of someone. FYI, I just bought an X5 M and it was not from your lot… thank god

We bought out 2012 Dodge Grand Caravan a year ago and we are very pleased with the vehicle. Just got back from a trip to Arizona and California. It is a super vehicle and great on trips. Russ was our salesman and he we terrific too. It have had the oil changed twice and the service department is convenient and efficient. The waiting area is clean and modern with free coffee and snacks and free WiFi. I will definitely consider Premier when we need a new car.

I purchased my new Dodge Grand Caravan back in August 2012. The experience was great overall and they were very competitive with their pricing.
Today I had the first oil change done and I was AMAZED at the service they offer. Their waiting area is very nice and they do not have you stand at a counter while they write up your service order, you sit at a desk with the service adviser. The service was extremely fast under 20 minutes for a full oil change!