Enterprise Rent-A-Car

Incredible customer service everytime I stop over. The dropoff and pick up options are very helpful and I would recommend this location to anyone looking to utilitize Enterprise.

Happy with the car, I was only the second renter so I was driving around town in a brand new car with only 300 miles in it. Happy with the service, they always ask if I need a ride back to the office and that is a plus for me. Happy with the rates, being a member of the Emerald Club, allows me to get great low rates and very convenient, there is an agency near my office and one near my house. Thank you guys, see you again soon

It takes a lot for me to get on this and write this review. But it would be a disservice to those coming behind me if I don’t warn that this has been the worse service I received when I rented out of this location. However, two weeks ago I went in the and there was this Caucasian gentleman and lady and he was so rude and quite frankly I hate throwing this around very racist in his attitude towards me when I presented him with my documents to rent. I have rented before at other locations and the attitude and feeling of distrust was very uncomfortable. It was so bad that I had to ask the young lady for his name and what was more shocking was finding out he was the area manager. I am fully aware you have to do your job but black people largely support your business in these areas and if you have people that just don’t «get it» interacting with your customers it is a sad case I will not spend another dollar at this company. The nerve of him to tell me that this is a high risk area where the process ensures we are in a position to return the car is stereotyping all black people in one category. If our money is not good for you that is fine, I will take my business somewhere else.

I live within walking distance of this location and enjoy renting here. However, I won’t take away from the fact that these guys make it hard to rent from any where else. The men and women there do everything in their power to get you behind a set of wheels. Making a reservation is a must for this location as they don’t have space for a large fleet. Which is why I gave a four out of five rating because of wait factor on a lot of occasions. Otherwise, they’d get a five for great attitude and professionalism. I can’t tell you how many times Mr. Lemons has helped me out of a jam. He knows that system and I often see the other team members refer to him for advice on transactions. Personally I think the man should get a raise.
My recommendations for the location: do whatever is necessary to increase the fleet for that location and I would love it if they stayed open for a full day on Saturday. They would probably chase me down with one of those fine vehicles if they knew I said that lol Also, to my fellow customers, please, please, please, if you can, make those reservations online. It would create a lot less hassle at the reservation pickup for those that did and provide less stress to the agents trying to help the people already. #DMV