KAD Ager Holdings, LLC

I am a builder in Bethesda. In the last 5 houses I built, Denchfield Landscaping has installed sod, landscaping material (plants, bushes, trees), and irrigation systems. I have nothing but praise for the companies’ work. The guys in the various crews are well trained, professional, careful, considerate, and provide on time service.
At one house I had a problem w/​weeds creeping into the newish sod which could have come from neighbors’ weeds or birds. Kurt Denchfield took complete responsibility even though he didnt have to, had the lawn sprayed a number of times at no cost to me and discussed the options w/​me thoroughly. Unlike some owners of companies that try to shift the blame to everyone else, Mr. Denchfield goes out of his way to make sure his customers are happy with his services.

Let me start by referring you to Angies List reviews of Denchfield’s services — 3 Fs in the last 5 reviews says it all!!. Mr Denchfields comments to my post suggest complete satisfaction with his services? — perhaps he should invest in an Angies list account and read the reality.
Denchfield is by far the worst landscaping company that I have ever dealt with. If I could have given them a 0, I would have. They consistently billed me for services either not rendered as promised, rendered ridiculously late, or for services not requested at all. Briefly, I signed up for «lawn maintenance» pro-​rated to $ 474.50 per month for about a ½ acre yard (expensive to start with), and this was supposed to be full service. Instead they did not provide services as promised, and sometimes would only mow my lawn every other week (remember I’m paying $ 474.50 a month for this); after several months of this, when I called and asked why, the response was they had a change of crew chiefs and forgotten about the full service in my yard. By this time, I had already cleaned up my yard (it was late June already), but despite this Denchfield came by in the summer, to perform «Spring Clean Up» (again, already done by me), and generated a bill for $ 1800+ (which I did not find out until later). At this point I switched service to lawn mowing only ($ 220/​month; something I thought they could handle). Instead they continued to bill me for full service (but provided only lawn mowing) until I refused to pay for those services which were not rendered. Then, in the fall, despite continued instructions for lawn mowing only, they came and blew leaves off my lawn and hauled them away, billing me for the unrequested service. Not only that they charged for 10 man hours, on a single day, to blow leaves off a half acre lawn — you did not misread — 10 man hours. Last year they performed the same service and charged 3 man-​hours. Further, my neighborhood in Bethesda has a FREE curbside leaf collection service. However Denchfield billed me anyway to haul away the leaves. Again, they way overcharged me for a service that I did not request, and then charged me for another service that I would otherwise get for free. When I asked some of my neighbors who use Denchfield about this, they checked their bills and were uniformly unhappy at the perceived trickery. Needless to say, those that do not drop the company will certainly check their bills more carefully.
When I asked Kurt Denchfield about these items, his response was that I actually owed him even more money (remember the unnecessary «Spring Clean Up»?), for services that he didn’t realize he provided. Unfortunately he did not check his spreadsheet prior to sending me the invoices. He sent me bills for lawn mowing in November and December, meanwhile these items did not even appear on his own spreadsheet. Honestly, lawn mowing in November and December? Mowing snow? Who are you kidding?
If you are looking for a landscaping company, avoid Denchfield. If you are already using their services, I would highly recommend that you review your bills — you may find you are being taken advantage of.
Regarding Mr. Denchfield’s answers to my post: If anyone would like further details, or copies of the 18 pages of evidence that I have amassed refuting Mr. Denchfields comments and demonstrating my claims, please message me. Please also note what Mr. Denchfield claims in his comments, since his math there is flawed (as it is on my account); Sir, 0.001% of 8000 is 0.08 — in case you don’t realize, this means that you claim to have sent a total of ¹⁄₁₂^th of a person to collections? Was it a person’s arm or was it a leg? This is clearly wrong, and It’s time to recognize that you are accountable for your errors. This is simple arithmetic… and to set the record straight, it was me that fired you after you sent me the bill for December lawnmowing, then tried to negotiate money from me… this is the reality.
As a follow up, Mr. Denchfield has corrected one error in his post, and recognized that 0.001% and 0.001 are not the same — or was this changed because I called it out? In the unlikely event that anyone is still interested, I have the original screen shot of the error.
By the way, as I understand it the Federal Fair Debt Collection Practices Act (FDCPA), 15 USC § 1692−1692o, as well as Maryland Law, specifically prohibits «creditors» from publicizing an individual’s debt, which Mr. Denchfield has done with me in his response to my post.

Thank you Denchfield!
We recently had water damage to our house due to a neglected drainage problem. We contacted Denchfield, gave us an estimate (very reasonable) including downspouts, french drains, drainage pipes to the road and some regrading.
Work was completed rapidly and 2 days ahead of schedule. The crews kept the yard neat and went out of their way to keep mud out of the house.
The big test? We survived Hurricane Sandy. House remained dry and NO water issues.
Quick, responsive and very reasonable!
Randy

Denchfield has consistently kept our yard looking nice at a reasonable price.
Unfortunately, we have to discontinue service with them after 4 – 5 years because they have proven themselves incapable of providing advance notice before applying toxic pesticides to our yard. We have a dog with chronic kidney failure who runs free in the backyard, so it’s critical for us to know when there will be chemicals in the yard that he should not be exposed to for 48 hours. Not only do we receive no advance notice, but we have sometimes discovered Denchfield employees applying pesticides to the yard *while the dog was following them around out there.* How absurd! We complained repeatedly, but to no avail.
This week Denchfield applied pesticide without warning or permission (or contract – we have yet to renew for the year) to our yard for the last time. We are outraged. In addition to forcing us to keep the dog out of the yard for the next two days, this puts a serious damper on our upcoming weekend, which we were planning to spend doing yard work. In fact, this more or less ruins our spring planting. We’ve been told that new grass, which we were wanted to seed this weekend, will not sprout for up to 6 weeks after application of weed killer.