I have no problems with Dr. Shepard at all. He always has been a very polite and serious Doctor. He always has a answer for my concerns and he is willing to help at all times. But his front office staff was incredibly rude. The lady at the front desk is very unpleasant. I made an appointment and called to double check for any cancelations and she treated me like crap. She said she did take the message but I swear she didn’t do it. She was just talking back in a very nasty tone. I highly recommend going to any another doctor if you have to encounter this nasty lady in the front.