Pizza Hut

(see pics) that should explain it all. I also had to wait 2+ weeks for a refund.

#Slowwwwww Service
Why Why Why do I keep doing this. This is the third time I ordered without checking a Unilocal review. How I wish I had done it. Wasted my time and appetite on this. The slowest service ever and the cold food.
Moreover they charge $ 4 for delivery and don’t even answer the calls in time. The pizza was delivered in 2 hours. They have no tracking system what so ever and when I called up to find out my order status, the lady said «it must be on its way because I don’t see it at the counter!». So that is how they track their orders, by looking at the counter shelf!
If it was on the way why did it take another 50 minutes to arrive home? I am assuming that the guy ‘Walked’ to deliver it, because there is no other explanation for him to take 50min for a mile’s distance.
Next time. huh there is no next time for this place!

This place is consistently slow and they get my order wrong as often as they get it right. Last time I waited an hour before calling to check in about my pizza, and I had to call three times to get someone on the phone, and it was wrong when it finally arrived. There are a bunch of better pizza options in the area, you’d probably be better off going to those.

I ordered a stuff crust pepperoni pizza. I actually did wait for 1 hour and 30 min just to receive a burnt pizza. I’m disappointed, I called to complained and what did they do? Nothing

If I could give zero stars I would. Terrible service. Cold food. Not worth the long ass delivery wait. Smh. Never again.

Summary: totally average (not shocking), with slow service (again. not surprising)
The Hut currently has 2 med 2 topping for ~$ 15. Kids have declared the crust flavors make this their favorite, so several recent carryout orders have produced this consolidated 2 star review
Pan crust is bready, saturated with oil. Tastes similar to focacia bread.
Toppings are plentiful, but mediocre quality.
Pickup times are too optimistic by 5 – 10 minutes; the corporate formula isnt likely accounting for the impressive slacking I observed during my waits. Add 10 minutes (60% increase) to the estimated ready time to localize the formula.

The management does understand English at all. They late kids run in the store and make loud noise and I was in here and one of the run right in to me and my food was in the floor. It is not clean in the restroom or the tables that u seat at because they let the kids play on the tables and in the restroom

I’ve ordered from this particular location countless times because of its proximity to my house (you know the website automatically selects the closest location for delivery.)
BEWARE: There is a 75% chance your food will be late!
The good? My orders have always been correct for the most part and tasted fine.
The bad? I ordered a tomato pizza one time, went to sleep and woke up in the middle of the night throwing up! Hello, food poisoning!
So if you want to wait 2 hours for your meal and possibly get food poisoning, eat here!

I love Pizza Hut, but this is the absolute worst store on the planet by far! I placed an order on line for 14 wings. That’s it. Simple. The estimated arrival time was 30 minutes. after an hour of waiting, i called the store. The guy who answered the phone was rude and could barely speak English although I’m positive it’s his first and only language. He informed me that my order had left the store 5 minutes ago (25 minutes AFTER the estimated delivery time. Due to my hunger and virtuous patience, I decided to wait. BAD IDEA! Another hour past and I called to store back, spoke with the same guy and had him cancel my order. He informed me that the driver was still on the way and to have him cancel the order when he arrives and that my card shouldn’t be charged. It took this guy another 20 minutes to show up. He looked a complete MESS! I wouldn’t have taken food from this bum if it had arrived in 5 minutes. Moving on, my card was charged two days later. I called and spoke with a new associate who informed me that I have to wait and call back tomorrow to speak with the manager who was on duty and the associate who canceled the order. WTF?! I’ve never in my life experienced so much drama with ANY company.
DO NOT ORDER ANYTHING FROM THIS GHETTO ESTABLISHMENT!

My husband had pizza that contained black olives and Italian sausage. We both shared some tasty garlic parmesan wings that had a good amount of sauce on them. I had the pizza rollers as may main course. The pizza rollers are pizza dippers with Italian and parmesan season. The meal was both cheap and good.

Why does it take so long for pizza? Perhaps because they are under staffed and milling around instead of working?
Barely clean… Poor customer service skills — no apologies for anything. Completely uninterested in waiting on the customer. Had to ask for everything you would expect to get like napkins and forks.

Ordered online and I was to expect my delivery in 30 mins. Well, 40 minutes later, I decided to call and ask where my order is. He takes my number and puts me on hold to check on the order. Another employee picks up my call and asks what I needed. Completely irritated that it’s probably all high school students working today, I tell him that I’m waiting for the status of my order and that I was already on hold. So, then he puts me on hold. One of the two kids I was talking to picks up and says that the driver is on his way (this is no lie taking 10 min to figure out). I tell him that if he isn’t here in 10 min, I want a refund. SO HE HUNG UP ON ME. I called back to speak to a manager and completely canceled my order. I don’t deal with bratty kids or grown men that are angry that they have a job that isn’t ideal.
So then I placed an order with Papa Johns.

Ex. I ordered a pizza online and the estimated delivery time was at 7:30 PM. When 7:45 PM came around and I still didn’t hear from Pizza Hut I decided to call them. After calling and remaining on hold for 20 min I decided to drive to the location. I arrived at the Pizza Hut around 8:25 PM. Once I arrived I quickly realized what could have caused them to keep me on hold for so long and that’s because there were so many people in there that you would have thought they were giving pizzas away. It was unreal. When I finally arrived at the counter around 8:45 PM I gave them my information and they said that the delivery man had left with my pizza 45 min ago. This was definitely not true because I was home 45min ago so where is he. They tried to reach the driver as I stood there hungry and the driver would not answer the phone. Finally after the 4^th time he finally answered and luckily he was pulling back up to the Pizza Hut. As he walked in around 9:10 PM they asked him why he didn’t deliver to my address. No answer. Then they finally realized that my pizza and hot wings were in the warmer box the entire time and had not been removed from the box. The kicker is that after they handed me my pizza they asked if I wanted to pay in cash or card. I laughed in their faces in disbelief. I asked to speak with the manager. When he came to the counter I explained the issue and he wanted to credit me the amount I spent for another visit the next time I come in and I told him NO!!! I simply told him that I would not be returning to this location because you have the nerve to want to charge me after I’ve been waiting on a pizza for over 2.5 hours. He then agreed and gave me the pizza and wings for free.
Pros
Convient
Cons
Always behind
Burned pizza
Lack of customer service

I don’t know what changed at my local Pizzahut, but they have VASTLY improved in just about every category. Pizza is hot and tasty… delivery is fast and the drivers are great. Two Thumbs Up for good pizza delivery.

After a total of 31 minutes waiting… Only want to highlight the great flavor of the new garlic bread cheese pizza with pepperoni! And… a great job of the manager of the store 23 512, who, after our first waiting for the order that came without cheese on it. Gifted us with 2 cups of ice cubes and a Sierra mist natural for free.
Now I am happy, but the service, YES, IT’s terrible!

Whoa buddy… Pizza hit is not that bad in general… great $ 10 box deal. This store is terrible! Everyone needs to be fired the service is the worst. During my hour long wait at least 5 other people complained about either the service or their pizza being all jacked up. Save your time by driving out of the way to go to another pizza hut.

My family ordered a pizza from this place, and all of us got sick! The food is old and the people that work there have bad attitudes. I am very disappointed with the service/​food! :/​Do not go to this pizza hut!!!

This place has gone down hill in the last year. The food is not good. AVOID THIS LOCATION FOLKS.

I’ve never been to a worse Pizza Hut than this one. I preordered my food for carryout. 30 minutes later, I showed up at the «restaurant.» It was full of people waiting for their carryout orders. My order was #159. I waited patiently as they began serving order #157, 160, 164, 168. 20 minutes later, my food was ready. It wasn’t until I got home that I realized they absolutely butchered my pizza.
Summary: ridiculously horrible service, mediocre pizza. Skip this BS.
Sidenote: Unlike many Pizza Huts, they do not provide wait service here. You order at the counter. You pick up your food at the counter and bring it to your own table for dine-​in. It’s silly. You’d think that by freeing up that staff, they’d be able to throw some damn pizza in the oven at a reasonable pace.