Raine and Son LLC

DONT NOT USE THEM! Unless you want to waste your hard earn money and they did not come prepared with necessary equipment and still not fixed. Wanting outrageous money to come back just to see what could still be wrong after already overcharging me. YOU WILL BE SORRY. And they were late arriving.

My apartment complex used this company to replace a water main. Despite their equipment being there the day before, they didn’t start working until 7:30 at night the day of construction. This means my entire complex was with out running water the entire night and water was still not on the next day. The workers were no where in sight and we had no running water. Who waits until night time to replace a water main? Luckily my sister lives very close and I could use her place to shower and cook for 2 days

The plumber was relatively nice, but it was a very disappointing experience because it feels like they’re trying to screw you at every turn. I had to have two appointments, since they didn’t bring the right piece to the first appointment, even though, as they acknowledged, they come to this building all the time and are very familiar with the equipment (and, of course, they charged me for the time to tell me they didn’t bring the right part – they were going to charge me the full $ 130, but since I pointed out the dispatcher had incorrectly relayed my instructions to the plumber, resulting in having the wrong part, they only charged me $ 45 – how generous of them). Then, I had the follow-​up appointment scheduled for a certain time, didn’t receive any confirmation call (as they had the first time), and no one would answer when I left a message to call me back (they don’t actually answer the phone on weekends, I guess, except for emergencies). The plumber showed up early (at 9:52), when i was walking home from running an errand, but charged me as arriving at 9:45 (he actually started closer to 9:56). He finished the job at 10:20, but then had to «go to the van» to write up the appointment and, of course, charged me as leaving at 10:30. So the appointment went from being 24 minutes in actuality to 45 minutes on paper and I got charged the extra quarter hour. Save yourself the hassle, the double appointments, and the convenient bump-​ups in time, and get another plumber.