Regency Furniture

I bought a mattress in there not too long ago. First the guy that help me out was extremely nice. I have no complains about him however everything else was a different story. When I went to pay at the register the lady had the WORSE attitude and customer service. She didnt even smile during the whole transaction. Then we picked up the mattress from the back of store and it was cover with a plastic. When I came home and opened up the mattress had a big water stain. It was yellow and it looked bad. I immediately called the place and told them. They said it was my fault for not checking. I asked to speak with the manager his name was VICTOR. He was the most disrespectful person I had ever encountered before. He was rude and sarcastic while on the phone. He had a «I dont give a crap what you are saying» tone of voice. He even hanged up the phone on me. I tried to called the main location and they told me I had to take it to the warehouse in largo get it check and «maybe» get it change. It was not worth it for me at all. DONT GO THERE. ADMINISTRATIVE STAFF ARE THE WORSE. THEY TAKE NO RESPONSIBILITY FOR THEIR PRODUCTS.

The problem I have with this store is their lack of proper communication among team members. I would advise you to set up your own delivery for this reason. When I first went to the store I was helped by an employee and told him that I would return another day. I did and was actually assisted with someone else. He offered me a good deal and I was told that I would pay the delivery fee directly to the driver when he arrived. The date of anticipated delivery was Wednesday, which I thought was pretty good considering I had ordered it on Monday. Here is the communication issue: Wednesday came and I had received no phone call about a time frame. I called the salesman, who did not answer, although he told me to call him the day of my delivery. I called the store only to find out the salesman was off that day and that they could provide no information regarding my delivery because it was set up through a third party! WHAT?! So I imagine, they would not hold responsibility if that third party deliverer damaged my item. I also assumed that this person would not be setting up my furniture since they were «third party.» I searched for a local delivery service and immediately called the store to find out the factory address. To my surprise, this is how their delivery works: the warehouse ships to them and they set up some delivery service to ship your items home. Fine. Whatever. So I ended up sending MY OWN delivery driver there to pick up my furniture and he actually did set up for me as well. My advice, although they offer a wide range of furniture and they seem to be willing to give you discounts, be weary of the delivery and the communication that you have with the team members. If you do not wish to wait until they decide to send your items, which may be weeks according to these reviews, have your own delivery service in mind. Make sure you have phone numbers and a receipt because you will most likely have to use both! But I am sure you will be pleased with what they have to offer as far as variety.

Save your money, they sold us so called leather furniture only to find out by the warranty company that it is not leather, had it under 6 months and the manufacturing warranty and the warranty that we purchased don’t want to cover the chipping that is taking place, the manager is rude, no one wants to help, no such customer service, alright filed a small claims suit!

TERRIBLE!!! Do not trust anything this store tells you! If you must buy here, know you will be in for long waits, horrible customer service and no warranty that actually covers anything.
I bought a cough for my new home from Regency. I looked around and found one I loved. They said 4 – 6 weeks for delivery (though the sales person said it was likely to come sooner, which I knew was no guarantee). 2 months, 3 months, 4 months later, the couch had not arrived. Then, when it did, it did so without the ottomans, which took and other month or two.
Customer service was awful. People didn’t call you back or when they did had a hands-​off «sorry about that» demeanor that didn’t help in the slightest.
Then, delivery could never happen — and I refused to pay additional for anything else to this horrendous company (especially when they reneged on free delivery which one person had offered to «compensate me»). So, out I arranged for transport and help and picked up the couch myself. However, please take note, that then when something breaks– like this couch did shortly after using it for no reason at all– they will not honor their warranty because they said I picked it up! No follow-​up, no apologies, no concern whatsoever!!!
It is a terrible double-​edged sword that shows how little this company cares about their customers or the products and quality they sell. There were other items in this store I would have purchased, but I will never again give one $ to this company– and I highly recommend against your having a similar experience.

I wish there was a way to give ZERO because this place is messed up! The people here are con artist. Once they get your money they care nothing about you. And when you catch a an attitude with them they won’t give you a refund and say you can only get store credit and have to pay a 30% restock fee. That’s completely crooked! Regency needs to be stopped from stealing peoples hard earned money. It’s not a measly $ 100-​$ 200 purchase. This is $ 1200+ that I spent here and they refuse to give it back when they were the ones to screw up my furniture and I was tired of playing their games.
DO NOT SHOP HERE FOR YOUR FURNITURE. Their policy is hidden and is no where to be seen that a customer can spot it because it’s a huge scam to steal your money!

DO NOT SHOP HERE. THIS BUSINESS SHOULD BE ALLOWED TO STILL OPERATE. This is the worst company I have ever encountered (worse than the moving company). This is going to be a long review because I want to make sure no one has to go through the terrible experience that I did.
I visited here in August looking for furniture for my new place. This is the first time I bought furniture, so I was happy when I finally found something I liked. Too bad it happened to be at this store. I picked out what I wanted to buy with the floor salesman, who was nice but lacked knowledge about the store (he was also new, so it was to be expected). Then, I got to the assistant manager, they called him Mr. Isam. Stay away! He clearly was misogynistic and kept acting like he was giving me the best deal in the world and that I should be falling all over him. But I really liked the furniture, so I went ahead and negotiated a price. Before I made the purchase, my mom and I asked repeatedly what if we needed to cancel. We must have asked four times but no one would answer me. I admit that that should have been a clear sign to run out the door but I had spent a few hours in the store and couldn’t imagine doing it all over again, so I purchased a bedroom set, nightstand, and a mattress and box springs.
The bedroom set was in stock and was delivered in a timely manner w/​no problems. The mattress and box springs was a whole other story. First of all, they don’t deliver mattress and box springs. It took me forever but I finally found someone I could pay to pick it up while I was at work. When I called to let them know, they told me that they had no idea what mattress I purchased because they just enter a generic number into their system. So I took time off of work and went to identify the mattress. Turns out Mr. Isam lied to me. When I first picked out the mattress, he had a stock guy come out and check to see if there was a new one in back b/​c the plastic was ripped on the floor sample and the mattress was visibly dirty. When I spoke to another salesman, he told me they only have what’s on the floor and I was lied to. He also said Mr. Isam sits behind the desk and has no idea what is available and what is not. Since they take off 10−30% for returns and will only give you store credit (now I’m not surprised why they wouldn’t tell me about their cancellation policy) and I had the person w/​the truck w/​me, I just picked out another comparable mattress and took that home. Oh I should also mention that I called customer service to complain about Mr. Isam and when I came in to get my mattress, the floor salesman who was nice but new wasn’t employed at the store anymore. I specifically told customer service that the floor guy was not the problem. When I came into the store, I was made to feel as though it was my fault he was no longer working there.
Finally, the nightstand. It was not in stock, so I decided to pick it up when it came in to save on delivery costs. It finally came a few weeks after I purchased it. I came into the store and immediately the manager and Mr. Isam started whispering. Now, I can’t say they were talking about me but I have never felt so uncomfortable in an establishment. I checked out the nightstand and it was completely damaged on one side. It was clearly visible and the box was open, so I’m still not sure why no one could have checked before I drove all that way. I asked the manager to have it delivered because I had already taken time out to pick it up. He told me there was nothing he could do and since I got free delivery the first time, he couldn’t give it to me again. I never got free delivery!!! I paid a lot for delivery of my bedroom set. I called customer service again to complain, had the person talk to their manager. I was told that since I said I would pick it up, I had no choice but to pick it up. Never mind the fact that I had done so and it wasn’t my fault that the furniture was damaged. Would I have to come pick it up two, three, four times if it was damaged each time? I asked to talk to the manager’s supervisor but all they would do was send an email. Finally, a week later she called me and gave free delivery. The nightstand came in about three weeks later.
If you have made it this far, I hope you are convinced not to ever shop at this store. It is not worth the poor treatment and awful service, especially with a big purchase like furniture. I plan to file a complaint with the better business bureau. This store should be shut down.

This deserves zero stars.
I have a letter to write to their corporate headquarters.
I absolutely hate this place.
My mattress is good and dandy, but the process i went through has to go down in the f*****g history books… smh smh smh
My review would be just as long as the others here, but its bringing up some anger that i DO NOT want to re-​experience, so all i will say is this:
1. Do not buy anything from here, even if its a sweet deal (just off of principal)
2. The manager is shady and gives no Fs about you the customer
3. If you purchase something make sure you can go with it that same day! do not purchase and comeback to pick it up days later. your **** will not be there.
4. They have a no returns policy
The only glimmer of decency I received here was from a young African guy who went above and beyond to help me when I almost blew 10 gaskets in the store. When contacting corporate I will put some accolades in for him. But everyone else in there can Jump off a cliff and SMASH… *Exhales*

Never again.
If you thought that Comcast was one of the worst-​reviewed companies in Unilocal history, Regency Furniture will be taking the reins very shortly. There an old saying that goes something like this, «If it looks like a duck, walks like a duck, quacks like a duck, it’s a duck.» Well, Regency Furniture is surely the loud quacking duck in a game of Duck Duck Goose.
I came here in March to purchase a new couch for my apartment. My couch that I had was given out and it was time for a change. In comes Regency Furniture. I found a couch that I wanted, all I needed to do was talk to a salesperson and get the necessary paperwork out of the way and then have it delivered. A legendary rap group once said and I quote, «Can it all be so simple?» Well, Regency darn sure did the complete opposite and made it more complicated then it needed to be.
The salesperson tells me that my furniture should take 2 – 6 weeks to arrive at the store. I confirmed this upon paying half of the purchase order. Now here comes the waiting game.
5^th Week — No call. Now usually, a good company would go ahead and call you a couple days in advance to let you know: a. the furniture is here and we will deliver it in the next couple of days, b. the delivery will need to be delayed due to the lack of furniture. Well, Regency failed here. I called the store to ask for an update. I was told the furniture would take another two weeks. Well, alrighty then.
7^th Week — No call, again. This time, I call the store and I’m told that the furniture was put on hold again. After asking to get a discount or free delivery and being refused, I went to the store to speak to the manager (this is after I was told a manager would call me back days before, and never did). After the manager gave me a spill about how the sequestration was affecting the delivery of a piece of furniture that was coming from China (yeah, go and laugh), I was told I would be called promptly once my furniture arrived.
9^th/​10^th Week — You getting the picture? Another day, another visit to the manager at the store. This time, I was going to get the corporate office and the Better Business Bureau involved after being told from the manager I could not get a refund on the half that I put down on the couch. After the threat, I given people to talk to at Corporate. I talked to people at the corporate office, and was once again given the run around. After being told that my furniture would definitely be at the warehouse at a specific date and given free delivery, I sat and waited for the next 2 weeks. Oh yeah, the person at corporate said she would call me back whether or not the furniture was there or not.
12^th week — No furniture, no call from corporate, no call from the local store, nothing. Now, I’m already pissed that I have to go through this whole experience, but now I’m very pissed. I called the local office, and this time I was given ANOTHER delivery date, which would put my expected delivery date 15 weeks AFTER I originally ordered the couch.
Now, here is the point where I am pissed off. Remember how I said that I was told 2 – 6 weeks for delivery? Well, during the 8^th week, the local office tells me that since I had a «special order», that delivery was 8 – 12 weeks. Why in the blue hell could I not get that earlier? Oh, what also is laughable is that the corporate office tells me that the same special order would actually take 8 – 16 weeks. It is unbelievable how out of sync two offices working under the same corporation can be. I’m pretty sure it’s embarrassing.
After getting irate with the lady on the phone and the manager that I already visited twice on the phone, I am told that they will give me a refund on the furniture. OK, why in the world did it take you that long to give me a discount, after you told me that you could not give me one the first time? At this point, I just wanted my money and get this business out of my sight.
Since this review is so long, I will give you reasons why I gave Regency Furniture 0 stars (don’t pay attention to what the Unilocal bar says, my review for this place is 0):
1. Lack of orderly customer service
2. Lack of sympathy from the local store
3. No call from my Sales Associate throughout the entire process
4. Lies and deceit
5. Confusion
6. Frustration of the entire ordering process
I will never recommend this place to anyone. This is one of the most poorly-​ran organizations within Maryland, and I have had the privilege to examine and do business with many companies. Even though I got my money back, I will still be looking to file a report with Better Business Bureau. They have 240 complaints with the BBB within the last three years, what’s one more deserving complaint?

I was here with my wife and her mother a few weekends ago. The store had lots of items to look at and most of them were on sale. The person who helped us was attentive and helpful. You have to take your time and look over items before deciding since there are so many things to chose from.
Thanks for reading my review. This review is based on my personal experience and opinion.