I’ve been there twice. My son and boyfriend got their hair cut the first time and I watched. My boyfriend’s hair came out well … He gets a simple style. My son’s hair wasn’t exactly how I wanted but it wasn’t horrific. The part that was annoying about the first time was the fact that there is a clear language barrier. Seems as though nobody I spoke with spoke English and it was very difficult the describe what I wanted for my son, even with a picture. The second time I went in to get my hair cut and my boyfriend’s too. There was no receptionist there and no one greeted us when we walked in. We sat in the waiting area until finally a timid looking barber waved to us. I started explaining to him what I wanted but he couldn’t understand a lick of what I was saying so I had my boyfriend come over to assist me in basically speaking sign language to this guys to show/explain what I wanted. Finally he understood but at that point I was exhausted. It took him about 45 minutes to cut my hair which felt like a long time for a straight forward clean up. After he was done with me, he put his tools down and then did my boyfriends hair. I didn’t see him clean his tools or anything. My boyfriend got the same simple cut he always gets. It usually takes about 15 minutes but it took this guy almost 40. I’m sure the language barrier had a lot to do with the lengthiness of our appointments but sanitation is sanitation. It’s never ok not to clean tools! The next day I had bumps all on the back of my neck & head. I will not be going back a third time.