Sears Auto Center

I purchased a Die Hard battery, model DH Gold GP 49 on 11÷5÷13, for my 2008 BMW X3. When the weather grew cold, 15 – 20 degrees, last November, the starter struggled to turn the engine over. I checked battery connections, which were clean and tight. One morning it was 5 degrees and the battery wouldn’t turn the engine over, and I had to jump start it. I had my trusted local shop, Teton Valley Auto Repair, test the battery and it showed weak.
Later, I drove to the Sears store in Idaho Falls and told my story to an unsmiling clerk. He told me to pull the battery and he would test it. His tester showed the battery as being good and he could do nothing for me. Hmmm. So I went to another trusted shop in Idaho Falls, Ross’ Diesel and Automotive, and the battery showed weak on their tester also. Since the clerk at Sears wouldn’t replace the battery under warranty, I had Ross replace the battery with an Interstate.
I stopped at Sears again to tell the clerk that in support of my experience of having a bad battery, two independent tests had showed the battery as being weak and that his tester was apparently faulty and that they should use another. At this, he admitted that they have another tester, but because using it apparently takes about 15 minutes for a test, they don’t like to mention or use it. Same fish-​eyed stare. No apology.
A couple of days later the temperature hit zero and the new Interstate spun the engine over as it should.
I should also mention that when the Die Hard was first purchased, the Sears people were apparently ignorant regarding various BMW models and refused to install the battery. There are some models that require caution in disconnecting the battery, but the ’08 X3 isn’t one of them and they should have a guide to use.

I will never hesitate to bring my car here again! Jared the asst. manager was so nice and so helpful. They took the time to fix a job that another mechanic screwed up. The pricing was fair and the work was done well. Hated to have to get my car fixed, but Sears made it as painless as possible.

The friendly staff here went above and beyond great customer service. I wish I could give them 10 stars. I highly recommend this auto shop.