Pine Woods Resort

If I could give negative stars I would do so. This is by far the worst place I’ve ever stayed from accommodations, staff and they had the nerve to overcharge. Please stay away and save yourself some grief. Idyllwild has too many other accommodations for this place to be considered.

STAY AWAY FROM THIS SHADY PLACE!!! BATES MOTEL!
The absolute worst, most disgusting, scam of a place in which I ever survived. Why didn’t we check Unilocal before we booked? I always do that, and the one time we didn’t… it was only because this was the very last vacancy on New Year’s Day. I guess we were desperate in play in some snow.
We checked in the room and thought «We’re going to get murdered here.» Thank God it was just my husband and me. No kids.
We would have left and considered the $ 184/​night money lost, but by the time we got in, the sun was going down, and we didn’t want to risk driving down the icy mountain at night. Furthermore, it was too cold at night to sleep in the car.
The worst part was not how filthy it was (why do you even need details, just take my word for it — I didn’t shower, and I didn’t pull the covers on myself at night, even though I was freezing cold), but when I checked my credit card account 2 weeks later, I discovered we were charged 3 separate times! And not consecutive nights! We were charged for the night we stayed, and then twice 2 weeks later, and again the day after that. All the same amount each time— $ 184.
At least
tried to help us resolve this, apologized, and even said they would consider taking this place off their listing.
But the lady with the accent (who I assume runs this place) flat out denied the charges.
We haven’t solved it yet, but you don’t need to know how this does or doesn’t work out to know not to stay here.

This place is so horrible it should win an award for most horrible hotel in America! Please don’t stay here even of its the end of the world. Run. Run. Run away it’s a NIGHT MARE!!!

Stayed there for Christmas Day with my two teenage kids. For almost 200/​night, I thought I would get a decent accommodation but it was not at par to the 3-​star rating on Expedia. It took them almost an hour to get the heater working and had to use the hair dyer to keep us warm for a bit… mid-​20° weather was unbearable for us. TV/​Dish/​Remote and Internet did not work. The water was brownish when I started the shower, bathroom, toilet so I had to let it flowing for a while until it cleared up. We slept early as there was nothing left to do and we were all awake at 2am and hurriedly left before sunrise. The only good thing was it was centrally located and was very close to the restaurant where we had our dinner reservation.

Very disappointing. The joke that we had with our traveling companions is that it Felt like we were staying in the Bates motel from the movie Psycho. And my husband said it felt like we were staying in a hotel that you might get murdered in from a Quentin Tarantino film. So that’s just the beginning. We booked on
. They charged us for the room when we booked it which was frustrating as this is the reason why I use
. They don’t usually charge until you arrive. The room was ridiculously expensive compared to other hotels. We were in Idyllwild for Jazz fest so other hotels were booked up. When we told people from the area what we paid, they were shocked. We paid $ 161.00 /​night and our friend paid $ 180.00 when the average room in Idyllwild is about $ 120.00. Even for jazz fest. So we were greeted and checked in by Sara who is very sweet and gave us a bottle of wine which was nice. And I think they are trying. But they really have nerve charging what they do for such shoddy accommodations.
The rooms were dark and dank. They had a big screen TV with a remote which didn’t work. The shower was just a trickle. Didn’t even give you a box of tissues. The screen on the window was broken and looked like someone tried to break in at one time. I needed to have something printed and they didn’t have the capacity to do that.
Ironically, they also advertise themselves as a spa and charge $ 3,600.00 for a week of cleansing, massages, etc. given all of the choices in spas out there, why would anyone choose the pine woods resort for that price. Definitely a rip off!